Manager Social Media

Sherry Jollyn

Bangalore, India

******.********@*****.***

Mobile No: 861*******

Career Objective

To succeed in an environment of growth and excellence and earn a job which provides me job Satisfaction and self development and help me achieve personal as well as organization goals.

Core Qualifications

Has given the keynote address to several large business conventions

Personally responsible for an average growth in business of 34 percent

Able to work effectively as an independent or part of a team

Dedicated to meeting all company production goals and deadlines

Excellent computer and mobile technology skills

Educational Qualification

Bachelor of Commerce

Majors in Commerce & Accounting

University of Manonmaniam Sundaranar University, Tiruneveli, India (2007)

PROFESSIONAL SKILLS

Bank Reconciliations - Cash Flow Management - Accounts Receivable (A/R) - Accounts Payable (A/P) – Spreadsheets - General Ledger - Trial Balance - Financial Statements - Payroll - Crystal Reports - Data Warehouse Reporting - Customer Receivable & Payable Age Analysis & Salesmen Age Analysis - Excellent Debt Recovery Techniques - Excellent Communications Skills, Both Verbally And Orally- Good All-Round IT Skills - Business Letter Drafting - Finn One Banking Software - Debt Collection Software Peachtree Quantum Software 2012

EXPERIENCE

The Pepper Residency, Nagercoil, Tamil Nadu

General Manager – March 2017 – April 2018

Worked directly with the Homeowners and HOA to answer questions, direct to proper outlets, resolve issues as well as schedule and promote Homeowner Events.

Increased hotel profitability to a net 60% by controlling expenses, and increasing bookings

Promoted Negotiated Corporate business, increasing it by 20% year after year

Responsible for marketing of hotel as well as cooperative ads with golf, and restaurant

Developed golf packages as well as special event packages, to maximize revenue for both hotel and Food & Beverage

Yield management/Revenue management that lead to increasing ADR by an overall 8%

Enhanced Social media links, company website updates, facebook, twitter

Assisted other departments as needed including payroll, accounting, restaurant, and banquet sales

EMIRATES – NBD, Dubai

Collections Head (Credit Cards & Loans) Jan- 2014 – January - 2017

Responsible for overall corporate policies regarding collections of overdue/delinquent accounts.

-Enrolling New Members

- Allocating Cases in co-ordination with the efficiency of executive as a priority.

- Undaunted follow up of the commitment given by the Customer.

- To Update daily MIS and verify receipt books on frequent intervals.

- Averaging over 62% of Collection against the given base.

- Collection of overdue and Stabilisation of Customer.

Hadaf AL Khaleej Debt Collection – Sharjah, UAE

Sr Team Leader, November 2008 – May 2013

Responsible for maintaining a complete debt collection portfolio using the support framework designed; i.e. learning policy and procedure for accessing sources of needed information and scheduling requirements and techniques to achieve successful debt recovery of following Clients:

Standard Chartered Bank – (Vintage and Write Off Cases)

Dubai First Bank – (Write Offs and Bucket Cases)

Barclays Bank – (Bucket Cases)

Monitoring and managing collection efforts by continually auditing accounts and staff activity reports; developing successful new approaches and techniques.

To be responsible for chasing outstanding debts from customers and meeting collection targets in order to maintain positive cash flow.

Minimizing losses while cost effectively estimating probability of successful recovery and implementing decisions on a course of action.

To communicate courteously with internal and / or external customers by telephone, email and face to face, building positive relationships, investigating, responding to and progressing issues and queries to a successful conclusion at the earliest time.

To be willing to list to and support colleagues and team members with professional problems, devoting time to impart expertise, infusing confidence and expressing positive expectations regarding the team’s and company’s performance.

Reporting to Supervisor and coordinating with Manager and Client Representatives.

To work together with other departments and divisions within the organization to identify any process improvements and improve standards, efficiency and profitability.

Supervising collection efforts on skip accounts through proxy offices in India and Pakistan.

SELECTIVE ACHIEVEMENTS

Monthly Appreciations Certificates for achieving Collection Targets.

Best Performer Medal - Hadaf al Khaleej Debt Collection -2011

Best Performance Certificate by Client (Standard Chartered Bank UAE) - September 2010.

Best Performance Certificate by Client (Dubai First Bank UAE) - April 2010.

LANGUAGES

Fluent in English,Tamil, Hindi, Malayalam.

COMPUTER & IT SKILLS

Vista, XP, 2000, ME, DOS

Microsoft Word, Excel, Power Point, Access, Publisher, Outlook

General Hardware and Software Installation, Customization and Troubleshooting

Reference

Available upon request.

I hereby declare that the above furnished information is true and correct to the best of my knowledge.

Sherry Jollyn

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