Administrative Assistant Customer Service

Janet A Contreras *************@*******.*** 704-***-****

Summary

Experienced and results-oriented Administrative Assistant with proven abilities in developing positive relationships with clients and coworkers. Interested in an opportunity with a company where exceptional secretarial, computer and customer service skills will be fully utilized.

Skills & Abilities:

Over 15 years of Administrative Assistant, secretarial, customer service and clerical experience in a fast-paced environment

Provide training to new hires

Highly skilled in providing proficient customer service in person and via telephone

Knowledge of maintaining paper and electronic filing systems for record management and retention

Hands-on experience in routing and distributing incoming mail and email

Maintain records of incoming correspondence

Demonstrated ability to operate fax machines, copiers, phone systems, and other office tools

Knowledge of Microsoft Office like Word, Outlook, and Excel, Database management, and additional applications

Dedicated, alert, and maintain a high level of confidentiality HIPPA.

High level of correctness and strong attention to detail

Math skills

Ability to work with multiples supervisors and staff

Bilingual – Fluent in English and Spanish

Experience:

Patient Service Specialist/ CHS Charlotte NC (Dec 2017-Present)

Greets and registers patients.

Verifies insurance and demographic information.

Checks patients in and out and makes appointments as indicated.

Collects co-pays and patient payments.

Answers phones.

Answers basic patient billing questions

Monitors and resolves registration errors.

Completes referrals and authorizations as needed.

Assists with some financial counseling duties as needed.

Completes charge entry in a timely manner, as needed

Patient Representative/ CEENTA Charlotte NC (July 2017-Dec 2017)

Collect patient information necessary for office visits, including demographics and insurance information, and enter it in the Practice Management system.

Manage communication from patients in person by phone, the Internet, or other correspondence to schedule and/or confirm patient appointments, including patients on a waiting or no-show list to ensure they are seen in a timely manner.

Create and release communication for patient education on locations, providers, specialties, and any necessary information needed prior to the appointment.

Manage clinic A/R, collect balances from patients prior to appointment when appropriate, and educate patients on payment expectations and arrangements.

Maintain the appearance of the lobby and patient areas outside of clinical areas.

Provide surveys to receive feedback from our patients to guarantee excellent patient care.

Front desk/Receptionist/Tampa Heart and Vascular Tampa FL (Aug 16- May 2017)

Work with EMR Allscripts, e-clinical, and EPR system of Florida.

Check in and check out patients, preparing charts a day before for Pt.

Serve Patient, scanning insurance, Completes referral for patients

Verifying eligibly with all different insurance company websites, obtain all authorizations needed.

Answer, tasking and forward any incoming phone calls to nurses, MA, Case Manager, and Manager

Work on daily task directed by the Doctor such as calling Pt for their results, picking up prescriptions, reminder for their appointments.

Faxing Medical records when it is needed also translate to Spanish speaking and other duties.

Administrative Assistant III// Mecklenburg County STD Charlotte NC (Nov 2011- June2016)

Work with different software like Cerner, Navision, and Canopy.

Assign Syphilis/HIV lab reports to appropriate DIS in a timely manner

Review, revise, and update fax databases after each fax is sent

Maintain STD and health provider databases, also help STD Investigator with their work such as email, mail, scanning, and making copies

Assure records are opened into client databases, closed out appropriately and filed in method recommended by medical records policy

Maintain confidentiality of all client information (HIPAA regulations and compliances including the affordable Care Act)

Maintain open communication with internal customers (clinics, registration, environmental health, or county departments) and external customers (physician’s offices, pharmacies, medical/health vendors, citizens and all branches of public health both local and statewide) Utilize all communication media proficiently including e-mail, telephone, and facsimile.

Access concurs.

Administrative Assistant II Mecklenburg County Vital Records Charlotte NC (Dec 2005- Jun 2011)

Greet customers via telephone and face-to-face

Provided reception services to all incoming customers in the Vital Records Department needing assistant.

Conducts basic operational functions and procedures of Vital Records Department such as: Keying data into database software relative to the establishment of birth certificates, death certificates, paternity, affidavits, legitimizations, amendments, and corrections to the mentioned.

Research and conduct genealogical searches

Enforced compliance with policies, procedures, and safety regulations while maintaining consistency through all aspects of Vital Records processing

Balance and reconcile cash drawer at the end of the day

Education:

High School Diploma New York 1994

CMC Medical Terminology Cert. May 2015

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