Management Project

Julio C. Perez

***** ** *** **. * Coral Springs, FL 33071

Cell: 954-***-**** u Email: ********@*****.***

Program Management - INFORMATION SYSTEMS

uuuu

A determined, highly motivated, and results oriented Technical Program Management who provides premium consultative and liaison services to its client. Highly proficient working in multi-cultural environments, across varying skill sets, under rigorous timelines and budgets. Well experienced working within matrix and functional organizations, while leading virtual projects across multiple graphical locations.

Demonstrated And Proven Abilities:

Negotiation / Influencing skills

IT project management

Team leadership

Process excellence

Virtual / global teams

Process improvement

Client relationship management.

New process development

PROFESSIONAL EXPERIENCE

Project Manager

Tech Talenta, Americas. – Coral Springs, FL 05/2016 - Present

ACRO Corp, Inc. – Miami, Fl. 05/2014 – 05/2016

(Supporting the Johnson and Johnson Account)

•Following the guidance and requirement of global PPM, assist IT Managers to manage the IT road map and IT project portfolio for North America and Latin American (LATAM) sites.

•Manage the communication with all related stakeholders and sponsors for project execution and delivery. And assist the regional IT managers for project initialization, including but not limited to project request preparation and submission, capital appropriation, project resource allocation, and communication management with business stake holders.

•Provide leadership or coaching for project management, make sure projects are executed with adherence to global IT project management methodology.

•Work as project manager to lead and manage multiple IT projects of LATAM simultaneously.

•Working with global IT team to ensure the architecture design of the IT solutions of the LATAM sites are aligned with global strategy.

•Ensure project delivery excellence and maintain the program team's technical capabilities.

•Working closely with business team and global team to provide support to factory automation projects.

•Manage and control project expense and capital per approved project budget

•Make sure the IT projects adhere to all Quality & Compliance (Q&C) requirements outlined by J&J processes.

oSample of Projects Completed:

Data Center Migration to a Disaster Recovery Site

Data Center Expansion / Upgrade Capacity

Application Migration to a new environment

Data Center Remediation replacing EOL/EOS Devices

Verizon Enterprise Corporation

Technical Program Management – Coral Springs, FL. 07/2012 – 04/2014

(Supporting the ADP and The Nielsen Group Account)

•Developed the client business continuity strategy - Work with client and Verizon support teams to assess client business needs and manage risks to align technology solutions to maximize client business productivity and continuity.

•Worked with client and Verizon support teams to Identify, build and document redundancy and backup service/testing plans for mission-critical client environments, as defined by business requirements.

•Developed a diversity strategy to ensure network optimization and diversity - analyze client environment (including Verizon) to identify areas of network optimization, hardening and overall performance, as defined by business requirements.

•Maintained client network diversity design and ensure its ongoing integrity by evaluating as-designed network build, performing analysis to document client components inclusive of critical locations, circuits and design nuances

•Oversee remediation of anomalies in the client environment (including Verizon) which cause incidents.

•Developed Service Improvement Plans for client network components deemed to be at risk, as defined by business requirements, and execute remediation plans.

•Oversee the development and delivery to client of Incident Reports for high impact events while coordinating and appropriating the Verizon contacts to provide: Root Cause Analysis, Post Mortem Chronological event and Service Remediation.

Verizon Enterprise Corporation

PMO Incident / Problem Management – Coral Springs, FL. 12/2008 – 07/2012

(Supporting the Johnson and Johnson Account)

•Established and maintained a high degree of customer satisfaction by initiating and owning service and/or process improvement programs for achieving business effectiveness and efficiency.

•Ensured service levels for contracted services are measured, reported and used to promote an increased level of customer satisfaction.

•Supported other Verizon Business units in creating and managing the Region’s Operational Manual (service desk procedures, incident management, problem management, escalation management).

•Supported and develop proper change management procedures jointly with the Project Management and Service Management organization.

•Provided effective communication to management and other Verizon Business units as appropriate and necessary.

Johnson and Johnson

Sr. Analyst /Network Engineer (NCS) – Miami Lakes, Fl. 09/2001-12/2008

Led the design, installation, and configuration of all Cisco switches for Cordis, Johnson & Johnson in Miami Lakes, FL., Warren, NJ, Juarez, MX and Fremont CA.

Developed strategic engineering plan to migrate from a flat network Class B into a Class A multi-Vlan environment providing a more secure and reliable network through the use of:

Cisco Catalyst 6509s, 4500s, 3750s, 3550s

Coordinated and managed the installation of Metro Ethernet to provide high speed Network connectivity for two of our remote locations.

Managed, developed, and implemented internal processes and standards used to provide support of critical manufacturing operations. Duties included: design and deployment of highly redundant and secure wireless network architecture worldwide utilizing LEAP as the security protocol.

Responsible for the administration of IP Management DNS/DHCP Servers, running QIP (Lucent Product).

Spearheaded the rollout of wireless throughout the Cordis Campus utilizing VPN/PKI secure environment.

Managed the Citrix environment utilizing Metaframe XPa, load balancing robust environment adding an enterprise capability to, publish applications globally.

Coordinated phases of project implementation including: customer scheduling, project plan development, system implementation, and end user communications for the deployment of a network infrastructure supporting an AS/400 fail over disaster recovery system using Mimix (Network 1 appliances).

Participated in the development, review, execution, maintenance of disaster recovery plans, exercise test plans of applications, and systems infrastructure restoration or recovery.

Responsible for the support of the current Sarbanes-Oxley internal control assessment requirements by analyzing, documenting and determining the adequacy of controls over Information Technology processes supporting data used in financial statements.

EDUCATION & TRAINING

Master of Science in Information Assurance (Dec 2013)

Concentration in Disaster Recovery

Norwich University, Northfield, VT

Bachelor Information Technology (May, 2008)

BARRY UNIVERSITY, Miami Shores, Florida.

CERTIFICATIONS:

ITIL V3, CSI, OSA - MCSE NT 4.0

Network Plus - Citrix Certified Administrator

Cisco Certified Network Associates - Cisco Wireless Field Engineer

PROFESSIONAL AFFILIATIONS

Computer Security Institute (CSI) South Florida chapter.

NASPA (Network and Systems Professionals Association)

Contact this candidate