Manager Customer Service
Resume:
WINFRED WANGARI MUNENE
PHONE EMAIL ADDRESS
ac5ce0@r.postjobfree.com
Nairobi, Kenya
Personal Summary
A results driven, committed and articulate customer advisor with excellent communication skills and a high level of customer commitment. Multi-skilled with the ability to plan & manage territory whilst and maintaining & developing existing and new customers through ethical sales methods and consistent high customer service. Possessing a good team spirit, and deadline orientated.
Experience
November 2016 to date Office assistant (Kazi international)
General Purpose
To create a positive first and last impression for the practice and pivot to the company running smoothly and efficiently as possible.
Main Job Tasks and Responsibilities
Greeting visitors, and handling inquiries from the public
Filing, scanning, faxing, as well as typing specific documentation
Responsible for coordinating incoming and outgoing mail
Prepare general correspondences and customer assessments as needed
Responsible for answering and routing calls
Answer inquiries about company.
Call persons waiting for visitor and book them a room to meet in.
Schedule meetings and conference rooms.
Make coffee and set out food.
Ensure reception area is tidy.
Coordinate office activities.
Handle phone calls from people calling in sick.
Gather personal and insurance information.
Hand out employee applications.
Arrange appointments.
Cash out people when necessary.
Give visitors badges and direct them to where they can sign in.
Prepare travel vouchers.
Take and relay messages.
Update appointment calendars.
Schedule follow-up appointments.
Occasionally works on special projects.
2015 –Jan 2016: House keeper
General purpose
Gives each guest a personal recognition and to provide a high level of support and
information to guests at the Hotel’s front desk and handle enquiries relating to
reservations
Key Responsibilities
Greet Guests upon arrival
* Plan and coordinate the provision of friendly, efficient services to guests
* Schedule activities for guests
* Plan and coordinate all promotional activities targeting clients
* Assist with check-ins / check-outs of clients
* Assist all departments in being receptive to the needs of guests
* Assist staff with language and culture
* Assist with translations (information: guest directory; menus etc.) as required
* Provide feedback from Guests to Front Office Manager for action
Attend recreation activities when necessary
Monitor arrivals and expected bookings;
Register and check-in guests in prompt, efficient and friendly manner;
Clearly explain room key, location and direction of the room to guests;
Minimize disruptions for guests if rooms are not ready;
Provide vehicle valet service if offered and within driving license restrictions;
Ensure the reception and guest areas are well stocked with stationery and
presentation information;
Provide luggage collection and storage for guests;
Take messages for guests ensuring messages are delivered or forwarded promptly.
Retrieve room keys
Take every opportunity to maximize sales within the accommodation area;
Take every opportunity to maximize sales by suggesting products and services of the property
ACHIEVEMENTS
Bridge college: Learnt different ways of hospitality
Education
BRIDGE COLLEGE OF PROFESSIONAL STUDIES –NAIROBI
Sep 2014-Sep 2015-Certificate in Hotel and Catering, Front office management, House keeping
ST.BATHLOMEWS COMPUTER COLLEGE
Oct 2013-Dec 2013: Certificate of Information and Technology
COMPUTER SKILLS
*Windows 2007&2003
*Ms. Publisher
*Ms. Access
*Ms. Power Point
*Ms. Word
*Ms. Excel
*Internet Explore/Outlook
2010-2013 Rehoboth High School
(Kenya Certificate of Secondary Education)
.2002-2009 Thika Barracks Primary School
(Kenya Certificate of Primary Education)
HOBBIES AND INTERESTS
*Interactive and a good team player.
*Innovative and flexible in terms of work and ideas.
*Risk taker and responsible
*Can work in a challenging environment with minimal supervision
REFERENCES:
Yasmin Ann Lyall
Director
Kazi International Ltd
Amee Arcade
Po box 1351-00606
Sarit Centre
Mr.Ephantus Kariuki
Operations Manager
Eseriani The Hotel
Po. Box 1727-20117
Naivasha
Tel:072*-***-***
Mr.Samson Msota,
Head of Hotel and Catering Department,
Bridge College of Professional Studies,
Nairobi. Tel:072*-***-***
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