Service Manager

CYRUS YAZDANI

**** ******* *******, *******, ** 432-***-**** *****.***********@*****.***

Diligent Service Manager proficient in problem solving from basic to complex issues that arise in a shop setting while delivering quality service in a timely manner. Delegating and managing repair orders to the proper technicians while increasing productivity in the shop and making sure quality work is delivered to the customer. I also have experience as a shop foreman keeping my team motivated while maintaining a fun and safe work environment. I’ve had extensive hands on experience while working as a mechanic on engines, steering, suspension, brakes, transmission repair and replacements on various makes and models of vehicles.

• Maintain a safe and productive work environment.

• Organize and delegate repair orders to the appropriate technicians.

• Maintained customer rapport by building trusting relationships & providing “fix it right the first time” quality in every job.

• Produce an accurate list of parts needed for a repair to insure a more accurate estimate for the customer.

• Remove/Replace engines and transmissions in a wide variety of car manufactures.

• Repair/Replace tires, shocks, struts, and brakes (able to turn rotors), radiators, water pumps, & heater cores.

• Install of timing belts and chains.

• Perform Subaru recalls and warranty work.

SHOP FOREMAN/ LEAD AUTOMOTIVE TECHNICIAN Basin Subaru - Midland, TX JUNE 2017 TO DECEMBER 2017

AUTOMOTIVE TECHNICIAN Basin Subaru - Midland, TX DECEMBER 2016 TO JUNE 2017

• Manager Training

• Diagnosis and Repair

• Preventative Maintenance

• Suspension Repair and Replacement

• Brake Repair and Replacement

• Engine Repair and Replacement

• Transmission Repair and Replacement

• Air Conditioning Repair

• Clean Driving Record

• Analytical Ability

• Mechanically Inclined

• Electrical Diagnosis

SUMMARY

HIGHLIGHTS

EXPERIENCE

• Oversee Service Department & Parts Department for both Subaru & Mitsubishi Dealerships

• In charge of hiring appropriate candidates to build a cohesive team

• Keep up to date with newest automotive technology & processes

• Schedule technician trainings to learn about the newest technology & product roll outs

• Maintain a positive relationship with representatives from Subaru of America and Mitsubishi Motors

• Direct involvement with customers to build trust and help create an excellent customer service experience

• Use positive reinforcement with my employees to help nurture a trusting relationship

• Solve time-sensitive problems through prioritization & organization SERVICE MANAGER Basin Subaru / Basin Mitsubishi - Midland, TX JANUARY 2018 TO PRESENT

• Maintain a work schedule for employees.

• Administer Drugs to the patient.

• Maintain and prepare food for a controlled diet for the patient.

• Maintain a high level of hygiene for the patient.

• Perform physical therapy.

• Repair Computers.

• Install spy ware protection, virus protection, firm ware protection.

• Sell computers, cameras, and other computer related accessories.

• Maintain inventory on the shelves.

• Subaru Service Management Training

• Subaru Certified Engine Theory and Diagnosis

• Subaru Certified Intermediate Electrical Systems & Diagnosis

• Subaru Certified Electrical Theory and Diagnosis

• 40 plus Subaru online training courses completed and passed with a 90% or greater.

• Have maintained a 100% “Fix it right the first time” review. (Customer Reviews on if a vehicle was properly repaired the first time).

• Have been personally requested by reoccurring customers for vehicle repair.

• Texas Scholar Award

CARE GIVER Home Health Care - Lubbock, TX

JANUARY 2007 TO MARCH 2012

COMPUTER SALES ASSOCIATE Circuit City - Midland, TX MARCH 2005 TO AUGUST 2006

TRAINING

ACHIEVEMENTS

TEXAS TECH UNIVERSITY Lubbock, TX

AUGUST 2006 TO DECEMBER 2011

MIDLAND COLLEGE Midland, TX

AUGUST 2004 TO MAY 2006

ROBERT E. LEE HIGH SCHOOL Midland, TX

AUGUST 2001 TO MAY 2004

EDUCATION

THANK YOU.

• Change oil and oil filter.

• Replace Engine air filter.

• Replace Cabin air filter.

• Rotate tires and repair flat tires.

• Wiper blade replacements.

• Perform battery diagnosis and replacement of battery.

• Perform the Subaru 50pt inspection.

LUBE TECHNICIAN Basin Subaru - Midland, TX

MAY 2016 TO DECEMBER 2016

Contact this candidate