Manager Sales

Nabil Hamouche

** ******** ***, *** **, Malden, MA 02148 • 617-***-**** • h *******.*****@*****.***

EDUCATION

Quincy College Quincy MA

Certificate in Biomanufacturing and Compliance Anticipated 2018

● Courses: Introduction to Biotechnology, Biomanufacturing I and II Lab, Buffer & Media Preparation, Protein Purification, Technical Writing for Biomanufacturing Academic Qualifications:

Completed over 350 hours of hands-on lab activities:

● Laboratory safety training and Lean training

● Biomanufacturing

o Applikon Traditional Bioreactors (3L scale)

o Wave Bag

● Chromatography - ion exchange, affinity, size exclusion

● Enzyme-linked immunosorbent assay (ELISA)

● Polymerase Chain Reaction (PCR)

● Restriction Enzymes

● Protein purification, TFF, Ultrafiltration, DF

● cGMP, SOPs, FDA regulation (21 CFR 210/211), quality assurance, quality control

● Validation and calibration of equipment (autoclave, pipette man and pH meter)

● Tissue culture, mammalian & bacterial cell culture scale up,

● Biosafety cabinets, aseptic technique

● Cell counting (hemocytometer & automated)

● Transformation, DNA purification (plasmid), restriction digestion

● Western blotting, SDS-PAGE, agarose gel electrophoresis

● Root cause analysis, quality systems

● Batch, fed batch, and perfusion in Bioreactors

● Xcellerex XDR-10 and WAVE Single-Use Bioreactors (GE Healthcare Life Sciences)

● UV/Vis spectrophotometry, protein quantification, DNA quantification

● Buffer and media preparation

● Downstream processing

● Bacterial growth curve, Generation and generation time

● Gram staining

● Clean room, gowning

Lab Projects

● Production of myoglobin using E. coli

● Bacterial transformation using Green Fluorescent Protein Mouloud Mammeri University Tizi Ouzou, Algeria

B.S, Management, Minor in Finance 2009

ADDITIONAL COMPETENCIES

● Eligible to work in US

● Languages: Kabyle (native speaker); fluent in English, Good in French, and Arabic

● Computer software and hardware skills, specifically Office automation, Windows XP, Microsoft Office

(Word, Excel, PowerPoint, Access)

● ServSafe certified

PROFESSIONAL EXPERIENCE:

Dunkin Donuts Boston, MA

Store Manager Jan 2018 present

recruitment, selection, and training of Crew Members and Shift Leaders as directed by the Restaurant Manager and ensure positive customer experience.

Manage daily operations, and customer care.

Accomplate Labor duties include hiring and training a ssociates, creating work schedules, delegating work, and evaluating employee performance. Boston, MA

Assistant Manager

Jun 2017 present

● Ensure Brand standards and systems are executed of Dunkin Donut Company.

● Drive sales through effective execution of restaurant standards and marketing initiatives.

● Work with Restaurant Manager to assess restaurant, develop action plans to target opportunities Shift Leader Jan 2017 June 2017

● Coach Crew Members throughout their shifts to execute Dunkin Donuts operational standards a nd communicate responsibilities and duties to Crew Members

● Ensure Crew Members comply with all policies and procedures related to food safety

● Monitor cash flow throughout shift and control the food csts Crew Member Nov 2016 – Dec 2016

Eurobio Laboratories Algers, Algeria

Product Manager/Product Range Manager 2013–2016

● Responsible for sales of "Anapath and Molecular Biology" products

● Prepared sales forecasts and performed quantitative and qualitative sales analyses

● Implemented and monitored marketing plan and customer loyalty

● Identified new distribution channels and built prospective client file BNP Paribas Algers, Algeria

Customer Relationship Manager 2013–2016

● Analyzed content of complaints and researched actual reasons for customer dissatisfaction

● Managed, process, directly with the entities concerned (Service, Back-Office, Business Center, Agencies, etc.) the collection of the answers necessary to respond to customers,

● Ensured and wrote on the basis of the information provided; Customer response projects within the announced deadlines and procedures defined by BNP Paribas

● Applied the rules and the reflex of the BNP Paribas welcome to give a good image of the bank and a better customer satisfaction.

Priba Stores Tizi Ouzou, Algeria

Manager 2011–2012

● Organized merchandising and marketing of sales areas

● Managed customer relationships within the framework of sales and after-sales with special attention to loyalty and customer needs

● Maintained inventory and supplier relations, including launch of new products, promotions, and price negotiations

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