Christabel Rebacca Rosy

E-mail: ac5c9f@r.postjobfree.com

Mobile: 55686894 / 99439605

OBJECTIVE

An experienced travel consultant who is able to make the best possible travel arrangements for a client’s destination, mode of transport and travel dates. Highly motivated, target driven and with exceptional multi tasking skills along with an ability to produce tailor-make itineraries for travel to short or long haul destinations. Now looking forward to making a significant contribution with an ambitious travel agency that offers a genuine opportunity for progression

SUMMARY

Having an experience of more than 13 years in Customer support service in interacting with customer and corporate on day to day basis for variety of tasks involving Customer requirements, and with immense ability to handle multiple assignments with the knowledge of GDS (Galileo & Sabre) will provide highest quality service to benefit the company and its clients.

Handling customer and corporate clients for reservation, ticketing, reissuance and fulfillment of travel changes and special requests.

Experienced Sales, Marketing and Customer Relations personnel who enjoy challenges.

Excellent convincing skills and good interpersonal skills.

Ability to understand client’s needs and able to explain clients effectively

Diploma in International Airlines & Travel Management.

Diploma in Computerized Reservation System (SABRE)

Certificate for Galileo Functionality, Fares & Ticketing

Certificate for Automated Galileo Reissue & Refund

PROFESSIONAL EXPERIENCE

Jul2017 – Present: Al Ostora Travel-Kuwait

Travel Coordinator.

Made booking arrangements for clients in person on the phone and online.

Queue Management, Payment Done, Online issuance of tickets & Track sales closing.

Posted schedule changes online and informed clients directly

Ensure that all booking procedures followed industry standards.

Work quickly to resolve any issues with travel arrangements and scheduling issues.

Handling ticket issuance, reissuance, partial refunds and full refunds on both GDS (Galileo & Sabre).

Expertise in customer service and sales with a proven track record of meeting or exceeding expectations

Jun2016 – Jun2017: Eternity International Travels & Tours-Kuwait

Corporate/Retail Support Consultant

Evaluate, recommend and organize travel plans for families and businesses.

Highly skilled communicator that can build long lasting relationships.

Strong knowledge of travel software and computer reservation systems.

Capable of maintaining productivity in fast paced environment, juggling multiple projects simultaneously.

Expertise in customer service and sales with a proven track record of meeting or exceeding expectations.

Secure airline tickets, private tours and hotel accommodations.

Research vacation packages so that customers get the most value.

Work quickly to resolve any issues with hotels, tours or travel arrangements.

Work diligently to fix any mistakes and solve problems for unhappy customers.

Oct2014 – Apr2016: Kapico Travel & Tours-Kuwait

Corporate/Retail Support Consultant

Deal with clients and customers on a daily basis and on the telephone and by email.

Responsible for coordinating travel, including handling on line fulfillment, ticketing, taking phone calls for changes and special requests.

Responsible for providing detailed travel information to customers and deal with customer queries in relation to their travel requirements.

Responsible for booking corporate travel reservations for large corporate account.

Promote the acceptance of fares, rates that match the client's travel program policies and negotiate contracts.

Responded to customer travel requests received via all means of business contact (in person, phone, e-mail or fax) for reservations in an efficient, courteous and timely manner.

Provided clients with a positive experience utilizing analytical and strategic skills.

Positively contributed to the team environment.

Ensure compliance with company's procedures for documentation, ticketing, voids, refunds.

Sep2010 – Jul2012: Golden Gate Travel & Tourism/Omega Travel & Tours/STA-Kuwait

Travel Consultant

Handling ticket issuance, reissuance, partial refunds and full refunds on both GDS (Galileo & Sabre).

Handling Corporate bookings and group reservations

Managed the needs /requirements of customers and corporate through extensive follow-up procedures.

Communicate and coordinate with internal departments.

Responsible for STA (Student Travel Airline) - Interacting with members, issuing Membership Cards and Ticketing for members.

Feb 2006 – Feb 2010: AL Moosa Travel & Tourism, Kuwait

Reservation/Customer Support Executive

Interacting with passengers on daily basis.

Responsible for coordinating travel, including handling on line

fulfillment, ticketing, taking phone calls for changes and special requests.

Ensure compliance with company’s procedures for documentation,

ticketing, voids, and refunds.

Sep 2004 – Jun2005: Net vision Cybertech Pvt Ltd, India

Customer Support Executive

Identification, Targeting and mapping of new accounts.

Working under high Pressure and adhering to timelines

Preparing weekly reports on activities of the entire week.

Have been providing significant traction to lead to new strategic accounts

Handling Inbound/Outbound calls and maintains self correspondence.

Jul 2001 – Aug 2004: Standard Chartered Bank, India

Customer Support Executive

Analyzed, profiled and recommended the viable business opportunities.

Planning and monitoring performance

Preliminary appointment with clients and follow up on different projects.

Exposing clients to different services introduced by the bank.

Earning net revenue for the bank through a project “Kuchbhi”

Achieved S-rating in the first 3months

Management of People, Projects, and organization skills.

Worked with people inside the Banking industry and learned about the internal functioning of the industry, also gained valuable insights in the industry and learnt to work with teams in corporate banking

ACADEMICS

BCOM 1996 – 99 Madras Christian College University of Madras

HDCA(CSC) 1999 – 00 Honours Diploma in Computer Application

DIATM (IAA) 2005 Diploma in International Airlines & Travel

Management

DCRS(SABRE)(IAA) 2005 Diploma in Computerized Reservation System,

GALILEO 2010 Galileo Functionality, Fares & Ticketing

GALILEO 2010 Automated Galileo Reissue & Refund

GALILEO 2014 Smart point Reissue & Refund

COMPUTER SKILLS

Microsoft Office: Excel, Word, and PowerPoint and Outlook Calendar

PERSONAL INFORMATION

Date of Birth - NOVEMBER 19,1978

Languages Known - English, Tamil and Malayalam

Marital status - Married

Nationality - Indian

Visa Type - Transferable Visa (Visa #18)

PASSPORT DETAILS

Passport No. - K7924809

Place Of Issue - Kuwait

Date Of Issue - 12/11/2012

Date Of Expiry - 11/11/2022

DECLARATION

I do hereby declare that all the above information furnished by me is true to the best of my knowledge and belief.

(V.Christabel R.Rosy)

Place: Kuwait

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