Administrative Assistant Customer Service
Resume:
Danielle Amos
************@*****.***
Work Experience
Care Navigator/Administrative Assistant
Health integrated a company EXL - Tampa, FL
December 2016 to Present
. • The Care Navigator acts as a resource to patients and departments to provide guidance for services that support population health management initiatives. This includes, but is not limited to, PCP and HMO outreach for the purpose of re-engaging patients with their provider care teams for optimal quality and financial outcomes.
• This position is responsible for creating an exceptional telephone and/or electronic virtual service for patients wishing to establish with an PCP or Specialty Office. Understands the connection of patient experience with patient loyalty and integrates service excellence with each patient interaction.
• Performs a variety of duties including answering phone calls, scheduling, registration, transferring phone calls, and providing assistance to patience using BHP protocols.
Intake Coordinator
Health Integrated - Tampa, FL
April 2015 to Present
• Providing non-clinical support and exceptional customer services to at least one client
• Duties included answering and responding to all inbound calls and/or faxes from providers regarding both inpatient and outpatient referrals, as well as creating the initial authorization for services via phone, fax or other medium.
• This position requires subject matter knowledge in multiple processes and programs.
• Responsibilities include attending and understanding scheduled trainings on customer accounts as well as clients and internal systems
Customer Service Representative/ Administrative Assistant
Randstad Staffing - Tampa, FL
May 2014 to April 2015
• Determined patient eligibility for care
• Prepares final contracting documents for scanning and long-term storage
• Responds to Letter of Interest requests from new provider groups and coordinates the receipt of all required contract material from these provider practices
• Works with the Contracting and Providers Relations Staff to enroll new contracts and continually educates PNM staff on appropriate provider set-up in the system
• Regularly maintains department data quality standards concerning the data entry of all provider transactions.
Administrative Assistant - Graduate Office
Providence College - Providence, RI
May 2006 to December 2014
• Answer, screen and transfer in bound phone calls
• Retrieve documents from filing system • Handle request for information and data
• Prepare and modify documents including correspondence, reports draft, memos and emails
• Schedule and coordinate meetings, appointments and travel arrangement for Faculty
• Prepare agendas for meeting and prepares schedules
• Records, compile, transcribe and distribute minutes of meetings
• Open, sort and distribute incoming correspondence
• Maintain office supply
Education
Certified Medical Assistant
Sanford Brown Institute - Cranston, RI
March 2012 to December 2013
Bachelor in Business Administration and Marketing
Providence College - Providence, RI
July 2007 to December 2011
Skills
Excel, Microsoft Office (10+ years), Powerpoint (10+ years), Word (10+ years)
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