Human Resources Microsoft Office

Kimberly Marshall

*****R Ben Fry Dr.

Chester, VA 23831

Cell: 804-***-****

Email: k **********@*****.***

Summary

Seasoned Human Resources and Customer Service Representative with 27 years of experience in fast-paced challenging environment. Excellent communication and multi-tasking skills. Focused on developing efficient processes using knowledge of recruiting, employee relations, training and development and auditing. Skills

● Microsoft Office Suite

● ADP, iHire, PeopleSoft, and Workday

● Recruiting

● Data Analysis

● Training

● Interpersonal Skills

● Complex Problem Solving and

Troubleshooting

● Time Management

Accomplishments

● Maintained an 85% retention rate as a Corporate Recruiter in a high-volume environment within the automotive industry.

● Planned and executed country wide Job Fairs for Field Service Agents.

● Supervised temporary IT recruiter and HR Intern.

● Created new training programs.

● Created a monthly newsletter on QA trends, policies, and procedures. Experience

Quality Assurance Administrator Dec. 2015-Feb. 2018 Bill Gosling Outsourcing

Richmond, VA

● Review, analyze, and score approximately 230-300 calls a month for our client’s agents.

● Create a monthly newsletter reporting monthly trends, including reminders on quality and procedures.

● Disclose weekly reports analyzing QA scores and agent rosters to upper management.

● Work directly with our Compliance Department on legal matters, client’s executive complaints, and special projects for our branch facility trainer.

● Conduct QA training with new hires every two weeks. Kimberly Marshall

12631R Ben Fry Dr.

Chester, VA 23831

Cell: 804-***-****

Email: k **********@*****.***

Human Resources Assistant Aug. 2015-Nov. 2015

Ajilon Staffing

Bill Gosling Outsourcing

Richmond, VA

● Design new employee packages, including new hire orientation and benefit information, and conduct new employee orientation.

● Create and maintain confidential electronic and paper files for more than 200 personnel records.

● Work with senior-level management to facilitate fair and consistent Human Resources policies and procedures.

● Run background, credit checks and verify eligibility to work in the United States. Team Member-Kitchen Staff Aug. 2013-May 2015

Chick-fil-A

Chester, VA

● Cook and package batches of food and prepare specialty foods following specific methods

● Operate large-volume cooking equipment such as grills, deep-fat fryers, and griddles.

● Maintain sanitation, health, and safety standards in work areas. Recruiting Account Manager March 2013-July 2013

Staffmark

Glen Allen, VA

● Perform searches for qualified job candidates, using sources such as computer databases, networking, Internet recruiting resources, media advertisements, job fairs, recruiting firms, and employee referrals.

● Interview job applicants, schedule or administer skill, intelligence, psychological, or drug tests for current or prospective employees, and conduct reference and background checks on job applicants.

● Prepare and maintain employment records related to events such as hiring, termination, leaves, transfers, or promotions, using human resources management system software. Consumer Affairs Analyst Feb. 2006-July 2012

CARFAX, Inc.

Centreville, VA

● Confer with customers by email, live chat, and fax to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

● Resolve customers' service or billing complaints by performing activities such as extending account time frames, refunding money, or adjusting bills.

● Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Kimberly Marshall

12631R Ben Fry Dr.

Chester, VA 23831

Cell: 804-***-****

Email: k **********@*****.***

Human Resources Recruiter Dec. 2003-Feb. 2006

CARFAX, Inc.

Centreville, VA

● Process and review employment applications, arrange advertising of job vacancies, and notify eligible workers of position availability.

● Explain company personnel policies, benefits, and procedures to employees or job applicants and provide assistance in administering employee benefit programs and worker's compensation plans.

● Process, verify, and maintain personnel related documentation, including staffing, recruitment, training, grievances, performance evaluations, classifications, and employee leaves of absence.

● Manage technical recruiter and Human Resources Intern. Consumer Affairs Analyst Feb. 2003-Dec. 2003

CARFAX, Inc.

Centreville, VA

● Confer with customers by email, live chat, and fax to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

● Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

● Resolve customers' service or billing complaints by performing activities such as extending accounts, refunding money, or adjusting bills.

Account Manager for Dealer Services May 2001-Feb. 2003 CARFAX, Inc.

Centreville, VA

● Provide services to 5 state territory, such as account information, order placement, and resolve disputes.

● Spoke with automotive dealers to stimulate interest in company service programs to maximize business opportunities.

● Use Customer Relations Management applications (CRM) to maintain database management for business subscribers.

Business Services Member Dec. 1999-May 2001

CARFAX, Inc.

Centreville, VA

● Confer with customers by telephone and fax to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

● Keep records of customer interactions or transactions using a Customer Relations Management application

(CRM), recording details of inquiries, complaints, or comments, as well as actions taken.

● Resolve customers' service or billing complaints by performing activities such as refunding money or adjusting bills.

Kimberly Marshall

12631R Ben Fry Dr.

Chester, VA 23831

Cell: 804-***-****

Email: k **********@*****.***

Education

Bachelor’s of Science: Psychology 1999

Virginia Commonwealth University

3.2 GPA

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