Customer Service Professional Experience

VE-AIRRA DENISE CONNOR

**** ******** **** ****

Apartment 2307

Dallas TX 75216

214-***-**** • *************@*****.***

Professional Summary

Customer Service, Communications, Help Desk, and Team Leader professional seeking employment with an organization where my previous years of Customer Service and two years will assist an organization in meeting goals of excellent Customer Service.

PROFESSIONAL EXPERIENCE

CSL Plasma Center 11/2015 to Present

Reception Technician

• Registering applicant and transfer donors based upon completion of appropriate training and operational needs of the center.

• Answer the telephone and answer callers question or transfer call to appropriate staff member.

• Maintains alertness and awareness to any reaction by a donor may have during or after the pheresis process and notifies appropriate staff.

• Alerts Group Leader or Supervisor of donor flow issues.

• Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the SOPs.

• Maintains clean efficient work environment and ensures sufficient operating supplies and forms are available as needed.

• Maintains confidentiality of all personnel, donor and center information..

Wendys 08/2010- 07-2014

Cashier/Food Preparer

• Responsible for taking customer orders

• Responsible for money transactions

• Responsible for taking cleaning and re-stocking

The Fudgery 03/2010-04/2010

Cashier/Entertaining

• Responsible for taking customer orders

• Responsible for money transactions

• Responsible for taking cleaning and re-stocking

EDUCATION

Completed up to the 9th grade at Independence HS, then successfully continued my education at Central Piedmont Community College.

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