Front office agent

CURRICULUM VITAE

PERSONAL DETAIL

Name : Joseph Wachira Njoki

Date of Birth : 7th July 1990

Marital Status : Single

Gender : Male

Contact : Mobile, +971*********

Email Address : *************@*****.***

Visa Status : Visit Visa

PROFFESSIONAL PROFILE

I am self-motivated, passionate, ambitious, independent, dependable, problem solver, reliable, honest, disciplined, excellent communicator and good listener, highly equipped to computer and valued team player who perform confidently and work under minimal supervision and thrives on challenge and learn by doing.

WORKING EXPERIENCE

JUL.2016 –JAN. 2018 : PARK PLACE HOTEL

Position FRONT OFFICE RECEPTIONIST.

Responsibilities

Resolve customer complaints via phone, email and mail.

Use telephones to reach out to customers and verify account information.

•Offering professional, friendly and engaging service

•Identifying and anticipating guests needs and providing personalized service

Assist with placement of orders, refunds, or exchanges.

Advise on hotel information.

Take payment information and other pertinent information such as addresses and phone numbers.

Place or cancel the reservation

Following department policies, procedures and service standard

Inform customer of deals and promotions.

Utilize computer technology to handle high call volumes.

Compile reports on overall customer satisfaction.

Handle changes in policies or renewals.

ACHIEVEMENTS:

Increase in room revenue turn-over through up-selling of hotel brand.

Over 400 confirmed guests booking since joining the hotel premises.

Graphic and designing Park Place Menus.

Use of Synergy PMS and Mango Ultimate PMS.

Being a staff ambassador/representative among my colleagues.

Proposed a website upgraded which has been well adopted.

Developed reservation document which has been adopted by the hotel.

Exposure to business awareness through understanding of how different departments work.

APR.2016- JUL.2016 : THE CLARION HOTEL

Position FRONT OFFICE AGENT

Resposibilities

•Greet the guest on their arrival.

•Politely confirm the details of guests with confirmed reservation.

•Complete the registration formalities of the guest with confirmed reservations.

•Check the availability of rooms in case of walk ins.

•Assign rooms & call the bell boy to escort guests to their rooms.

•Use up-selling techniques to sell expensive rooms & also to promote other hotel services.

•Coordinate room status updates with the house keeping department.

•Notifying housekeeping of all check outs, late check outs, early check ins& special requests.

•Process guest check out requests.

FEB.2015- DEC. 2015 : OMWASCO

Position OFFICE MESSANGER/ CLERK(PART-TIME).

Responsibilities

•Collects and delivers mail, pouches and other communications to and from the UN Agencies;

•Sorts, delivers and picks up mail from various offices on the premises at regular intervals.

•Packs material received for dispatch, affixes labels, inserts material in envelopes.

•Dispatch outgoing mails to relevant partners.

•Support the team by providing administrative and clerical support professionally.

•Provide logistical, hospitality and administrative support generally in events and meetings.

•Support hospitality and orientation support of project personnel and other individuals, especially of new staff and visitors.

SEP.2014 -JAN. 2015 : LORAX POULTRY FARM.

Position POULTRY SUPERVISOR VOLUNTARY.

Responsibilities

•Ensuring all aspects of running the farm is met.

•Maintaining safe working practices

•Managing and motivating the team

•Ensuring welfare of livestock

•Ventilation management

•Feed management and vaccinations

•Production performance and record keeping.

•Ensuring market availability.

MAY.2014-AUG.2014 : CHINGA TEA FACTORY.

Position IT ASSISTANT.

Responsibilities

•Maintain accurate and complete documentations for company policies and procedures.

•Greet customers and address their requests.

•Order and stock office supplies when necessary.

•Compiling daily, weekly tea delivered and dispatched.

•Resolve customer problems promptly and accurately.

•Report any repairs and maintenances to maintenance team.

•Maintain standard filing system for easy and quick document assess and retrieval.

•Provide technical assistance to office staffs as needed.

•Assist in software and hardware upgrades.

•Add or update workstations for office staffs.

•Perform routine PC maintenance and updates for performance efficiency.

•Supervise and process help desk support requests.

•Assist in maintaining Internet service, firewalls, and telephone systems.

•Initiate process improvements to better answer user demands.

NOV.2011 – APRIL 2012 : JAKIN SUPERMARKET.

Position CASHIER SUPERVISOR.

Responsibilities

• Scan and verify prices on products.

• Take payment in exchange of products

• Process checks and credit card payments

• Balance cash registers at the end of each shift

• Manage product returns and exchange

• Prepare accounting reports and perform other light bookkeeping activities

• Report and sort irregular transactions

• Manage suggestive selling activities

• Listen to customers’ grievances and offer to resolve their problems

ACADEMIC BACKGROUND

June 2017-July 2017 : Automobile Association Driving School.

Feb.2016-April 2016 : Prime Stuff Limited

Hospitality in Front Office.

Sep. 2012-May 2014 : Dedan Kimathi University of Technology.

Diploma in Information Technology

May 2008- Nov. 2011 : Gikondi Secondary School.

Kenya Certificate of Secondary Education

Jan.1999- Nov.2007 : Kagongo Primary School

Kenya Certificate of Primary Education

HOBBIES

Community development, Swimming, Travelling, Reading Personal Development books, Dancing and socializing.

REFEREES: UPON REQUEST.

Contact this candidate