Customer Service Care

STRENGTHS

Rocky Maharjan

Al Diwan St. Musheireb, Doha, Qatar

Mobile No. : +974-********

Email Add. : *********@*****.***

Visa Status : Business Visa with NOC

(valid until July 2018)

POSITION APPLIED: Barista

CAREER OBJECTIVE:

To be able to work in a professional organization that will enhance my values and knowledge towards any responsibility that I will undertake. To develop my skills and talents for continuous career advancement, excel in every way to tap my potentials making a highly competent, assertive, proactive and creative individual.

Cheerful, energized and friendly barista with 5-plus year hands on experience in coffee making, serving and customer care.

Bringing excellent coffee preparation and service skills, precedence of customer preferences accompanied with knowledge regarding specifications of various types of coffee beans.

Excellent skills in interaction with the ability to work under pressure.

Ability to multitask and complete work in an orderly and timely manner.

Hardworking and dedicated to career and professional development.

Customer oriented and ability to work well with others in cross-cultural environment.

JOB EXPERIENCES:

Head Barista

April 2017 to December 2017

Volume Cafe

Doha, Qatar

Provides technical guidance to team members and assist in the training program.

Provides quality customer service and demonstrates knowledge of coffee and tea products.

Prepare a wide variety of coffees, teas and other drinks of the highest standard, following prescribed recipes and presentation techniques to ensure consistent quality.

Co-ordinate the preparation of all orders from the coffee counter, enabling staff to serve freshly made beverages promptly.

Responsible for serving all products with friendly, individualized attention towards customer

Guiding the co baristas to calibrate the coffee equipment and know the real potential of the variety coffee beans.

Maintained inventory through ordering supplies, tracking use of supplies, and record keeping

Barista

Feb 2013 to March 2017

Coffee Beanery

Doha, Qatar

Job Duties & Responsibilities:

Sells and serves product to customers in a courteous and friendly manner.

Safely handles all hot and cold drinks during drink preparation.

Verbally receives and calls back customer orders in a friendly manner.

Responds pro-actively to prevent customer service situations.

Accurately rings sales orders into cash register and counts back change to customers.

Answers customer questions regarding coffee blends, preparation, etc.

Weighs, grinds and packs coffee per customers’ orders according to company guidelines.

Assists in maintaining a clean, well-merchandised store.

Maintains a high level of motivation to ensure quality and consistent product.

Maintains efficient, friendly service standards. Craft Artist

(January 2011 to September 2012)

Glory Handicrafts

Mahaboudha, Nepal

Job Duties & Responsibilities:

Develop creative ideas or new methods for making art.

Create sketches, templates, or models to guide their work.

Process materials, often by shaping, joining, or cutting.

Use visual elements, such as composition, color, space, and perspective, to produce desired artistic effects.

Use techniques such as knitting, weaving, glass blowing, painting, drawing, or sculpting.

EDUCATIONAL BACKGROUND

Secondary : William Public School

Lalitpur, Nepal

Year Graduated: 2009

College : CPS College

Patan, Nepal

Faculty of Management and Commerce

Year Graduated: 2011

Short Courses : Aptech Computer Education

COMPUTER SKILLS

Web page designing

Graphics Photoshop

Javascript

CPISM (programming)

PERSONAL DATA

Date of Birth : May 25, 1993

Age : 25 yrs. Old

Sex : Male

Civil Status : Single

Citizenship : Nepali

I hereby certify that the above information is true and correct to the best of my knowledge and belief.

Mr. Rocky Maharjan

Applicant

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