secretarial and administrative duties. office operations

Personal details

Name: Erica WEN Rong Dan

Email: *********@*******.***

Phone: 9797-2983

Date of Birth: 25 March 1980

Nationality: Singaporean (Previously From China before1997)

Race: Chinese / Religion: Nil

Marital Status: Single

Languages: English and Mandarin, Cantonese

Driving License: Class 3 (car)

Traveling is fine

Availability: Immediate (resigned due to foot complex surgery)

EDUCATIONAL BACKGROUND

University of London (Stansfield College of Business)

Bachelor of Banking & Finance Year 2004

EMPLOYMENT HISTORY

SCOR Reinsurance Asia Pacific Pte Ltd (French MNC)

French-Based Group of financial Services Companies, Rating AA

From August 2015 to Jan 2018 as Assistant Manager – General Services

Key Responsibilities:

Supporting Singapore office with 250 headcounts and provide business support to head of General services dept including business presentation, calendaring, meeting/travel arrangement and expenses reporting using CONCUR.

Interact and liaise with country and functional leaders for various business activities/needs

Working closely with the new building expansion project in cost analysis, tender evaluation, tracking and documentation of project schedule.

Coordinate with the business lines and General Managers of each location to understand their needs

Define key objectives, orientations of this department, determine the appropriate budget allocation, services provided and put in place clear processes/policies related to general services for the HUB

In charge of the management of the movable heritage and the housing wealth

in ensuring the respect of the rules, reglementations, norms, in particular to hygiene, security, improvement of the services provided and the control of the costs associated

Build relationship with vendors, maintain vendor files (corporate hotel, serviced apartment, office travel agents, catering services, stationary, mobile phone providers etc)

Maintenance of premises & facilities, office equipments & pantry (including renovation projects, cleaning services, etc), office supplies inventories (office premises and assets keys)

Manage & administer corporate cards (credit cards, fleet cards, etc), name cards, letterhead, envelope, complimentary slips, company stamps, etc

Administration of building and office premises access & issuance of access cards

Administer telephone charges, purchase of corporate mobile phone, office directory, etc

Ensure expenses are properly approved in accordance with expense policy, acceptable practice and authorisation authorities

Co-ordination and co-operation with accounting teams especially accounts payable by using SAP system

Lead or support projects to improve the efficiency and automation of purchasing and incurring of expenses

Akamai Technologies Singapore Pte Ltd, (US MNC)

World leader in Cloud Security and Content Delivery Network

From June 2010 to June 2015 as Office Administrator cum EA

Key Responsibilities:

Manage the general office services, office facilities and security as well as general administration support for APJ region of 100 headcounts

Key contact and coordinate building management and contractors as well as vendor management

Initiate and streamline APAC Corporate hotels and selected airlines for travellers to save global T&E cost

Revise office administration policies and procedure to continuous improvement the process

Provide business support to the VP and Directors including Business presentations, management reports, calendar management, travel/Transportation arrangement, correspondence management and expenses submission thru CONCUR system, and schedule meetings and teleconferences with internal and external parties.

Handle Singapore & Malaysia customers monthly & weekly invoice in timely manner using SAP system

Assists in scheduling and coordinating some training programs for direct employees/new hires coming on board

Publish content to the training portal and make effective use of current systems inclusive of but not limited to Oracle, Google Docs, Smartsheet, Survey Monkey, etc

Hewlett Packard Singapore (Sales) Pte Ltd,

From April 2006 to April 2010

Project Support Executive cum Admin Support

Key Responsibilities:

Provide 1st level of helpdesk support for MOE Finance Application in users enquiries, complaint resolution and monthly consolidation & analysis of Helpdesk Statistic as well as 2nd level helpdesk support

Provide administration support within the department and general office administration duties

Microsoft

Outsource Company - Teletech Customers Management Pte Ltd,

From April 2005 to March 2006 as Customer Service Representative

Provide customer service for a large US software house (Microsoft) to HK, Taiwan & China

Attend to call-in or email from International business customer’s’ queries on daily basis

Respond to all ad hoc customer queries or Microsoft ad hoc administrative duties as required

Escalate any technical problem or feedbacks

Skills

Knowledge of Lotus note, SAP, CONCUR, Oracle

1. Microsoft Word, Excel, Access, PowerPoint, Proficient in Apple Software Products (iCal, Mail, iCloud)

2. Strong interpersonal skills & administration skills

3. Multi-tasking and able to communicate effectively with people across all levels

4. Strong team player and ability to take ownership and work in a fast-paced environment

Contact this candidate