Customer Service Administrative Assistant
Resume:
Veatrice K. Thomas-Martin
College Park, GA *****
678-***-**** ñ ac5brp@r.postjobfree.com
Dear Sir/Madam,
Having achieved many years of success in my secretarial and administrative professional career in the fields of health, education and government, private & public sectors. I am now interested in expanding my professional horizons by seeking new challenges. As you will see, my experience is extensive.
I possess a solid reputation as an extremely proficient executive secretary, very efficient administrative assistant and customer service associate; this in addition to out-sourcing myself in research, public relations and media. I have ability to immediately establish a good rapport with professionals and the public alike.
As a highly skilled administrative specialist with proven experience in building professional relationships, I believe my talents will enable me to succeed in this position. This is an opportunity to align myself with an association that is looking for a highly motivated and creative individual.
As a member of your team, I can provide:
Efficiency, reliability, accuracy
Maturity, integrity, and an ability to look at challenges as opportunities
Leadership and supervisory experience
My objective is to establish a time when we can meet to discuss how my talents, professionalism, and enthusiasm will add value to your association and aid you in accomplishing your goals.
Thank you for your consideration of my application/resume. I look forward to speaking with you soon.
Sincerely,
Veatrice K. Thomas-Martin
Enclosures:
Veatrice K. Thomas-Martin
College Park, GA 30349
678-***-**** ñ ac5brp@r.postjobfree.com
SUMMARY OF QUALIFICATIONS
Over ten years of solid supervisory and administrative experience with multi-tasking abilities. Impeccable interpersonal and organization skills with strong attention to detail. Excellent written and verbal communication skills, along with effective problem-solving. “Can do” attitude and the ability to work well independently and cooperatively with staff. Effective contributor toward work place improvements and ownership of work.
SKILL HIGHLIGHTS
Microsoft Office applications: Word, PowerPoint, Excel, and Outlook. Proficient in Adobe Acrobat applications. Serenic Navigator Accounting Software, WebEx, Social Media & Audio Management. Heavy calendar and meeting scheduling. National/International Travel Arrangement, Prioritization and completion of projects.
ADMINISTRATIVE / CUSTOMER SERVICE EXPERIENCE
Assistant to Regional Director and Associate Regional Director – U. S. Securities and Exchange
Commission, Atlanta, GA Regional Office 05/2016 – 3/2017
Maintain a high level of confidentiality as it relates to past, present & future investment firms exams.
Manage the day-to-day activities assigned to Directors’ and staff.
Review and brief the Directors’ on correspondence, briefing materials and/or reports.
Answers/responds to telephone inquiries in Directors’ absence.
Process incoming/outgoing Directors’ mail.
Set up and oversee appointments, schedules in individuals’ calendar for Directors’ and staff.
Process & monitor travel arrangements & voucher receipts for Directors’ and staff.
Organize meetings/conferences/activities/events.
Distribute Assistant Director’s and specific staff weekly updated exam/TCR/tracking spreadsheet reports.
Handles all letters/correspondences from and for Directors’ and staff pertaining to investment companies’ annual reports and broker-dealers notices.
Administrative Support, Kinetix Staff Solutions, Atlanta, GA 08/2011 – 04/2016
Program Assistant (PTYDS/OEDS) - Boys and Girls Club of America Regional Headquarter, Atlanta, GA
Participated in operations and activities of Programs, Training & Youth Development Services (PTYDS) and Organizational and Executive Development Services (OEDS)
Performed ongoing administrative and data management duties for assigned programs, training and initiatives regarding nation-wide clubs.
Assist staff in planning events and assignment preparations pertaining to National, Regional and Local clubs.
Create, organize and maintain up-to-date program & training files – hard copy & electronic.
Assist with editing of program and training documents and materials as assigned.
Supply Service Coordinator - Boys and Girls Club of America Regional Headquarter, Atlanta, GA
Operation, maintenance and enhancement of e-commerce platform.
On-going coordination and implementation of national supply ordering, product management, inventory, and quality control.
Solve issues and problems that arise; shipping errors, order deadlines, along with billing and accounting questions, collection of receivables.
Shipping, billing and accounting functions including the development of computerized reports.
The collection of payables and account receivable functions.
Club Services Liaison Specialist - Boys and Girls Club of America Regional Headquarter, Atlanta, GA
Serve as a primary point person to assigned local & regional Boys and Girls Clubs to provide services, products, referrals and other requested information.
Responsible for planning major events and for facilitating effective communication with Clubs.
Investigative Assistant - Atlanta Public Schools, Office of Internal Compliance.
Maintain a high level of confidentiality as it relates to past, present & future investigations.
Reconstruct confidential filing system for a more efficient approach to records retrieval.
Receive and coordinate open records request.
Inspects records to ensure all components of sensitive documentation are completed.
Perform administrative duties as assigned by management and investigative staff.
Administrative Assistant - The Art Institute of Atlanta, Office of Student Affairs, Atlanta, GA
Developed a comprehensive filing system for international, national and local enrolled students.
Processed activity paperwork of housing student movement.
Maintain accurate records for 400+ students housed on Institute-owned properties
Customer Service Representative, Volt/NCR Call Center, Peachtree City, GA 10/2010 –03/28/11
Professional telephone interaction with customers to problem solve and respond to inquiries, questions, and complaints.
Administrative Collection Specialist; Administrative Associate; Customer Service Representative, Staffmark/Venturi Staffing Partners, Charlottesville, VA 02/2005 - 08/2008
Provided diverse administrative services to clients while obtaining delinquent monies
Restructured and successfully improved legal justice center’s client filing system
Administrative Assistant/Fellowship Program Coordinator, University of Virginia Health System, Charlottesville, VA 11/2001 - 03/2004
Developed, coordinated clear and effective office practices and procedures
Researched specific policies and determined their external implications
Processed and monitored accounts payable/receivable and student tuition
Maintained office supply inventory and the ordering of equipment
Created PowerPoint presentations for seminars or lectures
References
Walter Jospin, Regional Director, U.S. Securities and Exchange Commission, Atlanta office
ac5brp@r.postjobfree.com
“She is very smart and is great with people. Wonderful organizational skills. She is a fine, honest person”
William Royer, Assistant Director, U.S. Securities and Exchange Commission
ac5brp@r.postjobfree.com
“Veatrice was an excellent personal assistant during my tenure in the Atlanta Regional Office. She was a pleasure to work with and be around, and I would recommend her to another executive for support.”
“I wish Vea well in her search.”
Deloris Rankins, Exam Manager, U.S. Securities and Exchange Commission
ac5brp@r.postjobfree.com
“Veatrice is an exceptionally organized individual who works extremely hard and she works well with people. She was able to make travel arrangements for several managers and other staff. She was also assigned to work on many different office projects and was responsible for organizing various systems. She was always very helpful and reliable and a valuable asset to the agency. Veatrice is very responsible and worked late when necessary. When managers needed her assistance, she would be there to help with any assigned tasks.”
“If you would like more details, please feel free to call me at 404-***-****. Thank You!”
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