Security Customer Service

Basay Gulor Jensen

Silver Springs, MD *****

Phone: 757-***-**** Email: ********@*****.***

SUMMARY

Proficient skillful and program coordinator with over 7 year’s experience with DoD programs, including NATO programs, security programs and policy proposals. U.S. Navy Reservist with current Secret Security Clearance.

Technical Skills

Analytical Thinking

Program Management

Organization/interpretation of data

Schedule Tracking

Policy interpretation

Records maintenance

Policy management

Security Clearance DoD Secret (S)

current.

WORK EXPERIENCE

Business/Program Analyst (Defense Contractor) Dec 2016 - Mar 2017 Office of the Assistant Secretary of Defense, Personnel & Readiness (OUSD-P&R) – Pentagon, Arlington

Analyzed existing or proposed legislation or regulations impacting the VA/DoD Joint Executive Committee (JEC) and improvement for policy proposal in support of Veterans management and operations.

Modified and developed new administrative policies objectives and regulations that affect veterans. Scheduled/coordinated meetings, events and programs.

Prepared, edited, proofread technical reports for accuracy.

Developed procedures and systems for effective administrative control to prevent misappropriation of assets within VA/DoD

Evaluated organizational methods and procedures providing administrative support for VA/DoD.

Suggested potential benefits of automation in administrative support and various program operations that benefited VA/DoD.

Researched applicable business and management practices for implementation of VA/DoD joint programs and operations.

United States Navy: August 2008– July 2016 (Active Duty) July 2016 – Present (Reserve) Assistant Operation Duty Officer/Airfield Specialist July 2013 - July 2016 Account Support Specialist/ Recreational Activity Coordinator May 2015 - July 2016 Facility Manager Representative/ HazMat Control & Mgmt Feb 2016 - July 2016 NAS, U.S. Naval Station, Sigonella, Italy

Provided logical fact-military support of U.S. Navy policy decisions and enhancement for the most efficient security policy proposals for multiple commands and tenants of over 5000 personnel at 7 separate sites.

Review and analysis of proposed regulations and implementation of Status of Forces Agreement with North Atlantic Treaty Organization security policies to determine the impact on program operations.

Analysis of and assisted in modifying administrative program policies, goals, and objectives for Transient Line at NAS including redundancy and influence of U S Navy security operations and workforce, transportation operations, passengers, shipments and other military branches.

Coordinated development, operating guidelines and procedures of new/revised programs with other offices within the Department.

Assisted in preparing month-end reporting to include printing various reports and creating spreadsheets. Prepared daily and weekly reports.

Performed special projects, general office administration

Supported with monitoring and managing budget expenses within established allocation; identified and reported any deviation from plan.

Ensured safe use of hazardous materials (HAZMAT)

Coordinated HazMat inventory, planning and management of material handling equipment. Identified hazards, unsafe work practices, including periodic workplace monitoring. Aviation Boatswain's Mates (Aircraft Director/Forklift Operator) Jan 2010 – July 2013 Auxiliary Security Force (ASF) Mar 2011 – July 2013 USS Enterprise CVN 65 (Decommissioned)

Responsible for the safe and expeditious movement of aircraft on fight decks, hangar decks, and ashore.

Supervised direct movement and spotting of aircraft ashore and afloat; operated, maintained, and performed organizational maintenance on ground aircraft hoisting and handling; supervised securing of aircraft and support equipment; performed crash rescue, firefighting, crash removal, and damage control duties; performed duties in connection with launching and recovery of aircraft.

Provided Counterterrorism and Force Protection to service members, ship and base security personnel during contingencies, terrorist attacks, natural disasters, and special events that require heightened levels of security while performing duties and responsibilities of a Navy force sentry for controlling access to US Navy assets.

Implemented immediate actions to identify, track and deter potential threats utilizing and demonstrating the proper tactics, systems and method of Force Continuum along with appropriate implementation of Force Protection procedures and watch standings.

Conducted random mandatory security routine inspections while patrolling and protecting Naval property worth 451.3 million including 5000 inhabitants. Flight Operations Officer May 2005 – November 2007 SLOK Air International

Roberts International Airport, West Africa

Responsible for the day-to-day running of their airline's operations control center. Make sure that the airline has the right aircraft in the right place at the right time, with the right crew, ready to go.

Developed and implement policies and programs designed to retain and motivate employees and proactively encourage perfect attendance and operational performance.

Provides daily operational involvement and support as inter-departmental liaison, with responsibility of maintaining customer service standards, monitoring current day staffing for operational needs, schedule review and implementation, and statistical and financial reporting and evaluation. Prepare, record, check over and proofread correspondence, invoices, presentations, brochures, publications, reports and relevant material to the airline.

Responsible for operational controls at the front-line, service desk and sales agent. Ensures front- line Associates provide prompt, courteous and knowledgeable service to all customers.

EDUCATION

Embry Riddle Aeronautical University - April 2016 – Present Bachelor of Science Degree Technical Management - Expected graduation date April 2019 Central Texas College - February 2016 –

A.A. S Degree Applied Technology

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