Customer Service Human Resources
Resume:
Kenneth Lamont Boutte
Berkeley, California 94702
*******@*******.***
EMPLOYMENT HISTORY
Balance Staffing – San Jose, California
October 2016 to January 2017
Assembler
Working at a very busy automobile assembly plant installed parts onto Tesla automobiles and SUVs. Built and tested braking harnesses to be installed onto vehicles.
TruConnect – Oakland, California
September 2015 to December 2015
Customer Service Specialist
Qualified customers for receiving California Lifeline cellular phones by examining their documentation and scanning their information to get approval. Programmed cellular phones for the customers.
CallSocket – Oakland, California
June 2015 to August 2015
Customer Service Specialist
Made and received phone calls up to 800 calls a day to potential customers giving information about walk-in bathtubs and forwarded the information to manufactures of the tubs.
Safeway – Oakland, California
January 2015 to March 2015
Meat Cutter Apprentice
Provided high-quality customer service in accordance with Safeway’s customer service standards and policies and procedures. Complied with established Weight and Measures, health and sanitation and safety policies, procedures and guidelines. Used knives and operate (power) saws, grinders and other meat processing machinery to cut, trim and prepare meat products, minimizing waste wherever possible. Took special orders from customers and provide special cuts. Maintained area and conduct business in accordance with federal, state and local laws and regulations and employer policy.
United Service Source, Inc. – Melbourne, Florida
August 2008 to April 2010
Project Coordinator
Was responsible for coordinating technicians to solve satellite problems with businesses around the globe. Extensive telephone work and computer time using the internet, specialized software, and Microsoft Office. Some shipping and receiving and inventory control.
GTech – Tallahassee, Florida
August 2005 to February 2008
Field Service
Field Service Technician
Responded to dispatches and drove to customer locations within my service location to deliver supplies or to repair lottery equipment. Communicated effectively and efficiently with dispatchers by accurately reporting activities, arrival and departure times and problems in detail. Installed and removed Hughes satellite dishes, remote radios and antennas interior communication devices for lottery feed. Provide customer service to retail owners and employees. Provided on-the-job training to new hires or other individuals as assigned. Completed basic forms for reporting activities, equipment problems, inventory, and recommendations for improvements to procedures.
Tandem Computers – Cupertino, California
December 1996 to June 1998
Human Resources - Staffing/Call Center
Systems Administrator/Employee Referral Administrator
Supervised a crew of three in the verification of resumes. Handled multiple calls daily inquiring the status of employment. Prepared training manuals using Microsoft Word and PowerPoint for recruiters and operators in RESUMIX. Created accounts on the resume retrieval system. Set user privileges. Implemented ownership of resumes. Enabled/disabled system functionality. Set up response letters. Created and edit reports. Performed system maintenance. Prepared payroll request for the Employee Referral Program. Created a spreadsheets using Excel to log list payees. Mailed out response letters and cards.
University of California at Los Angeles
August 1994 to December 1996
Human Resources - Employment
Systems Administrator/Minority Outreach Assistant
Created accounts on the Resume retrieval system. Set user privileges. Created and edited reports. Performed system maintenance. Mailed out response letters and cards. Advised applicants of current employment opportunities. Assisted with tracking and referring minority outreach candidates. Prepared documents and letters using Word. Proofread job bulletin before printing.
University of California at Los Angeles
July 1992 to August 1994
Human Resources - Benefits
Benefits Assistant
Counseled employees and their dependents with retirement related questions. Performed customer service duties to inform employees on various saving, health and welfare programs available on campus. Liaison between UCLA and UC Office of the President with Early Retirement programs counseling and implementation. Prepared documents and letters. Created database of retirees using spreadsheet.
Fusion Audio/Video Mart – Studio City, California
February 1991 to June 1992
Sales Manager
Supervised six Sales Coordinators in a busy electronic store. Provided one-on-one sales recommendations to potential customers. Ordered new inventory. Interviewed and trained new Sales Associates. Made recommendations for new product line.
Performance Properties of Beverly Hills, California
August 1992 to September 1994
Property Manager
Collected rent. Scheduled paint and cleaning of vacant units. Showed units to potential tenants. Made minor repairs and scheduled maintenance and major repairs. Started eviction procedures.
Volunteer
Manna From Heaven
Oakland, California
November 2015 to Present
Habitat For Humanity
Melbourne, Florida
July 2011
Education
Computer Learning Center San Francisco
January 1988 to July 1988
Computer Programming: Business Software
Merritt College Oakland
September 1983 to June 1984
Horticulture
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