Customer Service Social Media

Larissa Tamari Ellis

***** *. *********** *****, *********, WI, 53224 414-***-**** ************@*****.***

Objective

To obtain a full-time position in human resources or marketing where my leadership and communication skills will be utilized

Education

BACHELORS OF ARTS MAY 19TH, 2018 UNIVERSITY OF WISCONSIN-WHITEWATER

Major: Communication, Emphasis in Public Relations

Minor: Business Law

Skills & Abilities

MANAGEMENT

Residential Life and Housing, University of Wisconsin Whitewater

Co-Managed a floor of fifty residents in a residence hall

Facilitated the social, academic, and personal adjustment of students to the residence hall and university

Served as a positive role model to the residents and peer staff members

Enforced rules and policies of residence life, housing and dining services, and the university

COMMUNICATION

Disseminated information to students as a Resident Assistant (RA)

Provided customers with information regarding products sold

Strong Intra/Inter personal communication skills

LEADERSHIP

Hawk Squad Orientation Leader, University of Wisconsin Whitewater- November 2016 – January 2017

Facilitated small group presentations to new students during orientation and registration programs

Monitored new student and family social media sites, answered any questions and posted information about the university

Worked collaboratively with all university personnel

Director of Public Relations – Black Student Union, University of Wisconsin Whitewater – September 2016 – December 2017

President- Ignite Ministry and Bible Study, University of Wisconsin Whitewater – September 2017 – May 2018

Screen & Search Committee – Director of First Year Experience search, University of Wisconsin Whitewater – Spring 2017

Assisted in the development of the employment announcement and recruitment sources

Established criteria to be used in evaluating a candidate’s qualifications for a position (as outlined in the job profile)

Screened and evaluated resumes to develop a “short list”

Recommended candidates for a campus interview

Interviewed candidates and made recommendations to the hiring official

Experience

CASHIER KMART NOVEMBER 2013 – MAY 2014

Responsible for receiving money, checks, and processing the transaction of the customer’s credit card in purchasing products

Issued receipts, refunds, credits, or change due to customers

Counted money in drawers at beginning and end of shifts to ensure that amounts are correct and that there is adequate change

SALES ASSOCIATE BOSTON STORE MAY 2015 – JANUARY 2018

Greeted customers

Provided outstanding customer service

Achieved established goals created by the company

RETAIL WIRELESS CONSULTANT QUALITY CELLULAR APRIL 2017 – PRESENT

Provide customers sound information about the company’s products or the store’s merchandise

Suggest customers products that suit their needs and desires

Maintain the store displays, and keep the store organized and clean

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