Information systems/ senior business analyst/ implementation

Experienced in management, service developments, and software implantations,

Key Skills

• Strategic planning and project management (Six Sigma)

• System implementation and validation

• IT Project management.

• Expense reduction and budgeting

• Writing and editing Policies & Procedures manuals.

• Formal report & document preparation

• Records and QA management

• Basic SQL language, query writing, and report definition

• Understanding of domain-level patient information data model

• Inventory management

• Staff development & training

• Problem solving and analysis skills under high stress

• Multi-tasking in efficient and effective manner

• Compliance supervision of functional process reporting

• Understanding of database organization and basic normalization concepts

Education

Strayer University Raleigh, NC

Master of Science in Health Services Administration June 2010

• Concentration in Health Information Systems

Rush University – College of Health Sciences Chicago, IL

Bachelor of Medical Technology June 2002

College of Dupage Glen Ellyn, IL

Associate in Science January 2001

Certifications

University of Minnesota St. Paul, MN

Business Analysis (BA) March 2018

American Society for Clinical Pathology (ASCP)

Medical Technology (MT) Certified since July 2002

Professional Experience

BOSTON SCIENTIFIC Alpharetta, GA

Information Systems and Acquisition Manager May 2017 – July 2018

• Provided leadership for the laboratory information systems. Responsible for operational aspects of the Laboratory Information System including managing staff, generation of training plans, HIS and instrument interface installation and maintenance, system tables maintenance, billing, and software upgrades.

• Served as an IT acquisition manager in Boston Scientific Global IT for Alpharetta location. Some the duties are to ensure that IT products and services are provided in timely manner and provided input to strategic decisions to affected functional areas

• Managed software implementations. I managed deliverables such requirements documents, Systems designs, construction, software validation, deployment, and production support.

• Acted as a representative of the laboratory information system within the organization, external client users and with the vendors as needed.

• Worked closely to integrate systems in the areas of data management, testing of systems, billing, and implementation/training of users.

• Monitored systems and interface performance to insure functionality and communications.

• Assisted and managed the deployment and support of Pathology EMR and Procedure Note HL7 Interfaces for clients and partner laboratories.

• Insured regulatory compliance of laboratory and pathology information systems.

• Maintained systems documentations and policies/procedures for the Laboratory information systems.

• Provided oversight, troubleshooting and resolution of issues, and be responsible for daily monitoring of LIS functions and supporting systems and processes.

• Interacted/managed multiple software including but not limited to SAP, NetSuite, NovoPath, WindoPath, Salesforce, Content Central, LK, Zendesk, Winchill, and other applications that are supported by Boston Scientific global IT team.

Confirmatrix Laboratory, Inc. Lawrenceville, GA

Laboratory Information System Manager October 2013 – May 2017

• Administered and maintained Laboratory Information System (LIS) and Laboratory Information Management System (LIMS)

• Maintained, validated status of LIS and LIMS, and performed controlled changes to the system

• Trained and supported LIS users and train team members regarding LIS operations and procedures

• Identified and performed improvements to LIS

• Support the business in the retrieval of data from LIS

• Provide data for analysis utilizing queries and reporting tools

• Work directly with laboratory equipment manufacturers to understand and maintain LIS/equipment interfaces

• Other tasks as needed, including data maintenance functions (upgrades, backup)

• Ensured implementation of LIS through support of requirements definition, functional design, master data configuration and data migration, system validation, SOP revisions and development and end-user training

• Managed the creation, validation and maintenance of reports, calculations, and queries

• Created and maintained processes to improve the regulatory review process

• Assisted in in building interfaces between systems and EMRs

• Edited and resent send HL7 messages

Elite Laboratory Lawrenceville, GA

Laboratory Information System Manager November 2016 – May 2017

• Successfully lead the implementation and validation of the new laboratory information system.

• Provided strategic and operational leadership for the laboratory systems enterprise wide to ensure the effective development and implementation of programs to ensure all information systems products and services support the laboratory goals and objectives and meet organization standards and end-user requirements.

• Strategically managed the laboratory information System (LIS) hardware and software installation and implementation

• Identified business needs and mapped out an efficient and effective workflow and created business plans to support business strategies

• Attended and organized periodic meetings and IT department staff other members in other departments

• Managed the IT department and worked closely with QA and Laboratory Operations Director

• Built, tested, and validated numerous of interface definitions.

• Tested and validated order entry inbound and result reporting

• Implement continuous improvement/lean activities

Alamance Regional Medical Center Burlington, NC

General Laboratory Supervisor II – (Assistant Director) October 2012 – October 2013

• Developed and documented functional requirements and interface specifications for replacement of legacy LIS (Lab Information System).

• Translated functional requirements into user-generated table and constraint definitions for Blood Bank System.

• Defined specifications for new custom reports implemented by IT consultants to improve operational efficiencies and support medical QA requirements.

• Determined, configured, and implemented metadata values in LIS to tighten medical QA alarm thresholds.

• Provides leadership and support to the laboratory, educates staff, and assists in the development of policies and procedures.

• Supervised more than 50 employees.

• Assumes responsibility for day-to-day activities required for effective flow of care.

• Assumes leadership role in problem solving activities, policy, interpretation and enforcement and compliance with standards.

• Developed staffing schedule, coordinated performance improvement activities, completed performance appraisals and provided input into budgetary process and other managerial activities within the laboratory.

• Communicated with physicians, staff and others daily as a resource for all of our service areas.

• Maintained current knowledge of evidence based best practices and standards of care related to aspects of the clinical laboratory, referencing AABB, CLSI, CAP, and Joint Commission.

• Served as a consultant and performs research as identified by need.

Quest Diagnostics Cary, NC

Clinical Laboratory Scientist II – Medical Technologist October 2008 – October 2012

• Worked with team to define, configure, and implement metadata values to convert paper-based medical QA records to electronic medical QA system.

• Worked with the IT team on instruments interface validation.

• Scheduled workflow to minimize cycle times.

• Performed complex laboratory procedures and testing in clinical chemistry, urine analysis, coagulation, microbiology, and hematology while following and enforcing Good Clinical Practices (GCP) and regulatory compliance.

• Managed and minimized reagent inventories to satisfy Quest Diagnostics standards.

• Optimized processes for laboratory operation focusing on quality assurance and quality control, including parallelizing control processes, test calibrations, establishing instrument maintenance schedules, and other leadership manifestations of Total Quality Management (TQM).

• Follow lean Six Sigma methodologies in testing clinical specimens, releasing formal test result reports, submitting formal proficiency reports to CAP, and maintaining other patient, health data, and process data utilizing company information systems.

• Responsible for clinical data management, including editing, reviewing, and releasing data while maintaining quality standards and insuring compliance with SOP’s and applicable regulatory licensing.

• Insure integrity and compliance with CAP, CLIA, HIPAA, and OSHA requirements to achieve Ultimate perfection.

Mariam Clinic Raleigh, NC

Clinic Manager and Coordinator March 2012 – August 2012

• Contract Position.

• Trained employees and volunteers in proper use of new EMR system, and supervised data entry from paper-based EMR records.

• Supervises clerical and administrative support staff and volunteers to ensure timely and efficient daily operations including processing and maintenance of patients’ medical and related records; reception and related functions.

• Reviews effective policies and procedures, as applicable, for the Clinic’s administrative operations.

• Maintains all program procedural manuals, and assures timely distribution.

• Maintains current working knowledge of the health care environment as it relates to area of expertise.

• This includes government rules, regulations, changes in reimbursement, changes in local market, and other key factors impacting practices.

• Assist clinic director with clinic operations.

WakeMed Hospital Raleigh, NC

Clinical Laboratory Scientist II – Medical Technologist April 2007 – August 2007

• Utilized company information management systems to enter, edit, release, and otherwise manage patient information, lab results, and other medical and process information.

• Managed processes to insure FDA, AABB, and CAP compliance.

• Conducted and documented established quality control procedures on analytical tests, equipment, reagents, and products; evaluated the results of quality control testing and implemented corrective action according to established protocols to ensure the accuracy and quality of patient testing.

• Performed highly complex blood bank testing including ABO, antibody screening and identification, antigen typing, plus prepared plasma products, RBC, and platelets following protocol.

Home Healthcare Raleigh, NC

Home Healthcare Provider January 2004 – October 2008

• Performed comprehensive medical care, including wound care, ostomy care, central line care,

dressings, administering IV fluids, feeding tube care and replacement, etc.

• Negotiated, managed, and implemented healthcare plan in conjunction with physicians working across functional areas and insurers, insuring care deliverables are high quality, on time, and within budget

Labcorp Durham, NC

Clinical Laboratory Scientist (MT) – Flow Cytometry February 2003 – January 2004

• Managed all network and technical operations including server/client installations and maintenance; evaluation, acquisition and implementation of new technologies; network security, backups, licensing compliance, technical support, and training.

Rush Presbyterian-St. Luke’s Medical Center Chicago, IL

Medical Technologist (MT) – Blood Banker April 2001 – November 2002

• Performed blood ABO and antibody screening.

• Tested for blood group antigens, compatibility, and antibody identification

• Investigated abnormalities such as hemolytic diseases of the newborn, hemolytic anemia, and adverse responses to transfusion.

• Performed an abbreviated and full crossmatch of Packed RBC’s, Prepare Plasma products, and blood factors for transfusion.

• Irradiated, leuko reduced, and antigen typed blood units.

• Followed FDA, AABB, AND CAP regulations.

• Participated in the laboratory's proficiency testing program ensuring that these samples are tested in the same manner as patient specimen.

Clinical Training

Rush Presbyterian-St. Luke’s Medical Center Chicago, IL

Clinical Research and Laboratory Intern May 2001 – June 2002

• Assisted in performing tests in the following departments: Hematology, Endocrinology, Blood Bank, Clinical Chemistry, Immunology and Serology, Molecular Epidemiologists, Molecular Oncology, Virology, Microbiology, Genetics, histotechnology, special stains, immunohistology, and cytology.

• Performed quality control and calibration.

Contact this candidate