Administrative Assistant Customer Service

N. L. JACKSON

** ********* ****, ******, ** ***** • 919-***-**** • *************@*****.***

ADMINISTRATIVE PROFESSIONAL

Highly organized, innovative, and detailed oriented administrative professional with years of experience in managing, coordinating and support. Proven leadership track record with experience supporting sizeable staff, executing fiscal plans, and developing strong client relations.

AREAS OF EXPERTISE

Multi-Project Management • Financial Reconciliation • Scheduling

Customer Service • Organizational Streamlining • Communication Initiatives • Executive

Presentations • Correspondence Creation, Editing and Tracking • Event Coordination

Database Maintenance • Program Development • Test Assessment • Health Care

PROFESSIONAL EXPERIENCE

UNIVERSITY OF NORTH CAROLINA, Chapel Hill, NC

Administrative Support Specialist, 2016 - Present

Administrative support to faculty in Emergency Medicine. Assists with the management of the Leadership Council and the UNC Administrative Fellowship. Process reimbursements, travel requests and other core administrative needs.

Key Accomplishments:

Handled and protected highly confidential information with the highest level of discretion.

Develop conference presentations and manage personnel interviews.

Additional duties included, but are not limited to answer/route phone calls, arrange meetings/food as needed, locate and copy/check out library periodical articles and books, and transcribe meeting minutes.

PRIVATE DUTY, Durham, NC

Home Health Aide, 2013 - 2016

Provided care for client with ambulatory disability. Assisted family with client’s daily companionship and personal care needs.

Key Accomplishments:

Established schedule for patient that promoted increased physical activity and social well-being.

Performed personal care duties for client’s home convalesce; including bathing, assistance with brace, and medical equipment.

Provided daily documentation of client’s vital signs (i.e. Blood pressure, temperature and respiration rate) and medication.

Performed light housekeeping and meal preparation.

Transported client to scheduled appointments, errands, etc.

MEASUREMENT INCORPORATED, Durham, NC

Project Assistant, 2008 – 2013

Managed project schedule ensuring adequate support of deliverables. Expedited project completion through templates and tailoring documents using Adobe, MS Word, Excel and PowerPoint. Supported Project Director and English Language Arts content specialist.

Key Accomplishments:

Followed project schedules, style guides and work plans to complete all project work on schedule and at highest professional levels of quality, and provided superior client service.

Contributed heavily to projects, negotiating and finalizing vendor contracts, and managing operational details.

Coordinated and established conference calls, board and management meetings, district trainings, and business travel logistics.

MEASUREMENT INCORPORATED, Durham, NC

Administrative Assistant, 2002 – 2008

Supported Project Director and content specialists (English Language Arts and Math). Involved in editorial for items, passages, and writing assignments for test development. Reconciled project budget in excess of $20 million. Administered payroll to employees within Supplemental Education Services.

Key Accomplishments:

Bolstered efficiency through management of extensive item and passage database for test development.

Recognized for financial acumen, successfully managing AP/AR, invoicing and vendor accounts, conducting due diligence and reconciliations, and creating targeted reports.

Presented tutoring support service program to various entities throughout North Carolina, assisted in pre/posttest assessments, and served as liaison for program among students and parents.

MONARCH TEMPORARY SERVICES, Durham, NC

Administrative Assistant, 2001 – 2002

Supported Worldwide Marketing Managers in Personal Computing Division (IBM). Supervised calendars, provided customer support, and addressed client queries.

Key Accomplishments:

Excelled in demanding environment, successfully balanced staff and client needs utilizing technical skills spanning MS PowerPoint and Excel.

Created highly effective organizational and filing systems, including quick and thorough indexing, resulting in easy access to critical information and streamlined office functioning.

Noted for in-depth knowledge of strategically maintaining schedules and outstanding communication skills.

AMERICAN HEART ASSOCIATION, Chapel Hill, NC

Executive Administrative Assistant, 1996 – 2001

Supported Executive Vice President in calendar maintenance, documentation proofing, and execution of special projects. Scheduled and coordinated volunteer delegates and quarterly state board meetings.

Key Accomplishments:

Handled and protected highly confidential information with the highest level of discretion.

Completed special projects ensuring deadline completion.

Ability to grow relationships with clients and colleagues at all organizational levels.

EDUCATION

University of Phoenix

Accounting – Degree in Progress

LISCENSURE AND CERTIFICATION

ServSafe Certification

Certified Nursing Assistant (CNA) License

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