Sales Customer Service

Matthew Masters

Livonia MI

Phone: 248-***-****

E-mail: *************@*****.***

Profile: Robertgill360.wixsite.com/mysite

Objectives

Discover a career that will incorporate past experience while driving me to expand my knowledge.

Schoolcraft College

Associates Degree (Computer Animation)

Specialized in Computer Animation and Graphic Design. Staples Advantage

Account Manager July 15 – Present Livonia, MI 734-***-****

Responsible for managing and growing sales and customer satisfaction.

Grow B2B account sales by building personalized working relationships at multiple levels within large organizations.

Ongoing identification of new sales opportunities within account base; build multiple contacts across each organization and selling across all Staples product categories.

Develop incremental sales and maintain strong margin within account base.

Increased account sales by 20% in six months.

Consistently met established goals for sales, margin, and daily activities. Best Buy

Sales Associate Nov 13 – July 15 Novi, MI 248-***-****

In charge of both digital imaging and gaming departments in the store.

Managed and trained other employees in those departments.

Customer interactions on a daily basis.

Excellent customer service skills.

Demonstrated being a team player by helping other associates and customers in other departments.

Vicount Industries

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Die Designer Feb 13 – July 13 Farmington Hills, MI (248) 471 - 5071

In charge of receiving quotes, documenting the quotes and manipulating the parts in 3D software.

Created a finalized estimate stating the stages and price of die assembly to send back to the clients.

Made minor engineering changes to details and dies in the computer.

Retrieved and organized old documents and details from previous jobs for clients and co-workers.

Suburban Chrysler

Express Lane Adviser Feb 08 – July 13 Novi, MI (248) 476 - 7900

Responsible for maintaining client relationships, driving incremental parts and service sales.

In charge of greeting and writing up customers for service on vehicles.

Providined a high level of customer service.

Provided quotes for customers based upon their vehicle’s needs. Skills

The following programs I have many year of experience in. 3DS MAX NX (Unigraphics) AutoCAD and Catia

Photoshop Illustrator Adobe After Effects

Adobe In Design Adobe Flash Microsoft PowerPoint

Microsoft Excel Microsoft Word Salesforce

Certifications

Received a certificate in AutoCAD

Received a certificate in Drafting

Received a certificate in Visual Communications

Was featured in the 2017 RAW Detroit show

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