Manager Customer Service
Resume:
CHAITHANYA POOJARY Contact No: 052******* / 055******* Email ID: *****************@*****.***
PERSONAL DETAILS:
Date of birth : 14th September 1992
Gender : Female
Father’s name : Babu Poojary
Languages known : English, Hindi, Kannada and Tulu.
Marital Status : Single
Nationality : Indian
Visa Status : Visit Visa – Exp Date 25 May 2018.
PERSONAL SUMMARY:
To ensure challenging position in a growing organization where I would be able to utilize my capabilities to the best extend and in the process add value to the organization and my career.
ACADEMIC QUALIFICATION:
DEGREE
COLLEGE & UNIVERSITY
YEAR
Diploma in Electronics & Communication
Dr.T.M.A.Pai Polytechnic Manipal, Bangalore University
2014
II PUC (PCMB)
Milagres pu college, Bangalore University
2011
SSLC
Mount Rosary Eng High School, Bangalore University
2009
WORK EXPERIENCE – May 2014 to April 2018
Niveus Solutions Pvt. Ltd – Udupi, Karnataka, India
Worked as Customer Support Executive cum Data Entry from September 2016 to April 2018
Job Profile
Making cold calls using a given leads to sell demo products via phone and as well as selling membership over the phone by explaining the product’s detailed features and how to use the packages.
Providing the demo user id & password to the interested companies (Login Details) and sending greeting emails.
Managing, tracking and leading all the procedures to follow-up the packages by calling clients directly.
Understanding customer requirements and encouraging them to upgrade the packages.
Maintaining a positive client relationship by providing routine follow-up customer service calls.
Responding to customer enquiries, providing turnaround within hours.
Participating in meetings to improve productivity, resolve customer service issues and manage workload of team.
Making cold call to arrange meetings with potential customers to prospect for new business and sending meetings details to sale executives.
Assist with training of new employees within department.
Developing constructive and cooperative working relationships with team, as well as cross functional.
Maintaining database by entering, verifying and backing up data.
Providing advice for candidates on the career opportunities in the markets we serve, including how to improve their profile in product. Taking feedback about product and issues their facing.
Maintaining the candidate database and promoting jobs to new and existing candidates.
Designing and implement overall recruiting strategy, develop and update job descriptions and job specifications, posting jobs to appropriate job boards and sending job notification to candidates.
Sourcing candidates by using database, conducting telephonic interviews and filtering candidates for open positions.
Follow up with customers for payment, raising invoice and updating payment collection details in trackers.
Reaching monthly target regularly.
Daily updating working progress report to the manager.
Online purchasing of stationery and other office requirement. Maintaining issued and purchased stock details in ERP, updating working progress report to the manager.
Abdulla Khamis Real Estate and Commercial Brokers - Dubai, UAE
Worked as Admin cum Account Assistant From September 2015 – Jun 2016
Job Profile
Dealing with telephone and email enquiries.
Organizing and maintain client files to ensure correct information of prospective buyers and sellers.
Preparing quotation and mailing details to clients and following for the same.
Collecting / arranging required documents for transfer of properties from buyers / sellers, preparing MOU, commission letter and NOC.
Preparing flat room booking form, Tenancy contract, payment details and forwarding to the clients.
Collecting required documents for flat room booking from clients.
Preparing flat room cancellation form for vacating clients, final settlement letter and forwarding to the clients.
Arranging for cheque and cash collection, preparing bank deposits for the cheque and cash.
Handling petty cash and maintaining petty cash register.
Monthly reconciliation of Credit Card Statement, Bank Account Statement.
Daily updating working progress report to the manager.
Online Air ticket booking for employees and filling the same.
Preparing salary statement and emailing the details to bank after getting approval from the manager.
St. Cecly’s English Medium School Contract With Jarulss Technology Solutions – Chennai, India
Worked as part of team and supporting the office management. Responsible for the day-to-day tasks from May 2014 – November 2015
Job Profile
Sending daily message through software (Never Skip) to parents about children class activities like Homework, absence, complain, marks, exam timetable, wishes, holidays, meting details given by particular class teacher and also sending messages to the teachers for wishes and meetings given by headmistress.
Attending telephone calls.
Performed various duties such as documenting, mailing and printing.
Maintained and updated journal entry, document records and report to team manager.
Created spreadsheets and presentations.
Official letter typing and office routine work.
Welcomes visitors by greeting them, offering them refreshment
Solving the errors of system like undelivered message to parents.
Skills:
Self-disciplined, self-confident and hard working.
Computer skills( Microsoft Word, Excel, Outlook, PowerPoint and Thunderbird)
Ability to learn new software applications.
Can easily adjust to new environments.
Strongly self-motivated.
Willing to learn new things.
Reading and interpreting drawings pertaining to electronic circuits, instruments, and equipment.
Fabrication and testing of different types of electronic circuits and devices by making use of testing and measuring instruments.
“PROPELLAR DISPLAY OF MESSAGE”
Description: The written message in an IC will be displayed using limited number of LED’s with less voltage requirement.
I hereby declare that the above information is true to the best of my knowledge and belief.
Place: Bur Dubai Signature
Chaithanya Poojary
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