Customer Service Manager
Resume:
Houston, TX *****
Cellular Phone 281-***-****
***********@*****.***
Diana Romero
Objective
To maximize performance and profitability with professional and innovative approaches to fit the needs of the community.
Experience
Jan 2017 – Jan 2018 Stone Legacy Group Houston, TX
Regional Supervisor
Currently Supervising 1908 Conventional Units
Managed assets and Supervised all day-to-day operations
Handled all financial decisions and monitored budgeted expenses
Recruited/Trained staff to increase occupancy, decrease delinquency, and provide stellar customer service to residents on the communities.
Oct 2015 – Jan 2017 Marquis Group Plano, TX
Regional Manager
Currently Supervising 884 Layered Subsidy Units
Managed assets and Supervised all day-to-day operations
Handled all financial decisions and monitored budgeted expenses
Recruited/Trained staff to increase occupancy, decrease delinquency, and provide stellar customer service to residents on the communities.
December 2011 – Oct 2015 LEDIC Management Memphis, TN
Executive Manager
Currently Supervising 666 Layered Subsidy Units
Managed asset and Supervised all day-to-day operations
Handled all financial decisions and monitored budgeted expenses
Recruited/Trained staff to increase occupancy, decrease delinquency, and provide stellar customer service to residents on the communities.
November 2009 – December 2011 Capstone Management Houston, TX
District Manager
Currently Supervising 1000 Layered Subsidy Units
Managed asset to include all day-to-day operational responsibilities
Handled all financial decisions and monitored budgeted expenses
Recruited/Trained staff to increase occupancy, decrease delinquency, and provide stellar customer service to residents on the communities.
Additional Responsibilities:
Involved in supervising a multitude of layered programs within the affordable housing community (i.e. AHDP, Home Funds, Tax Credit, LIPH, HUD)
Supervised staff in adhering to all compliance procedures governed by their respected affordable housing requirements.
Prepared budgets on all Supervised Assets consisting of up to 10 communities.
Responsible for ensuring that all Capital Replacements were completed in month budgeted.
Obtain/Reviewed all bids and signed contracts for all Capital Replacements.
Supervised and assisted with daily operations of all distressed assets in the portfolio.
Occupancy on all communities maintained at 95% or above.
Responsible for creating and distributing owner financial reports.
Responsible for creating Marketing Plans and monitoring execution of the plan for all Assets.
Responsible for all HR Issues on all assets.
Conducted Physical Inspections of the communities to include resident units.
Handled all resident complaints.
Coordinated Manager meetings and all training.
Supervised and assisted in preparation for all State Inspections.
Audited property files and documented corrections needed to ensure compliance.
Education
Graduated of Splendora H.S.
Attended and Completed courses at Elizabeth Moreland’s Tax Credit School
Received Designation as National Compliance Professional
Attended and Completed UPCS course at Nan McKay
Received UPCS Certification
Accomplishments
Co-Chairman for the Airline Corridor Revitalization Partnership. Worked with local business owners and neighborhood groups to revitalize the neighborhood, which was infested with drugs and gangs.
Received acknowledgment from the Houston Police Department for services in revitalizing a distressed area.
Collaborated with schools to provide English, GED and job training skills to residents.
Organized yearly immunization with the assistance of Texas Department of Health and Human Services. This provided children with the necessary immunizations to attend school.
Attend monthly meeting with local congressional leaders, law enforcement agencies and HUD Representatives.
Received NCP designation.
Bi-Lingual
Fluent Spanish
Contact this candidate