Customer Service Representative

Gloria Harris

Portsmouth, VA 757-***-**** ***********.**@*****.***

Experience

QVC Portsmouth, VA

Customer Service Representative 10/2017-2/2018

● Provided call center customer service assistance to customers by placing orders from a live broadcast show or on-line items

● Assisting with new and old order inquiries

● Handled order tracking, returns, and complaints

● Accepted payments and calculated balances

● Maintained high scores on quality monitors and speed of handling time Portsmouth Circuit Court Portsmouth, VA

Deputy Clerk 8/2012 – 5/2014

● Prepared and issued orders of the court: probation orders, release documentation, sentencing information, and summonses

● Prepared dockets or calendars of cases to be called

● Recorded case dispositions, court orders, and arrangements made for payment of court fees

● Prepared documents recording the outcomes of court proceedings

● Swore-in jury members, interpreters, witnesses, and defendants

● Performed administrative tasks, such as answering telephone calls, filing court documents and maintaining office supplies and equipment

Portsmouth Social Services Portsmouth, VA

Eligibility Worker 1/2010 – 8/2012

● Greeted visitors and handled their inquiries or directed them to the appropriate party

● Scheduled and confirmed appointments for clients, customers, and supervisors

● Created and maintained the databases

● Set up and managed paper and electronic filing systems, recorded information, updated paperwork, and maintained documents: enhanced records, correspondence, and other materials

● Operated office equipment: fax machine, copiers, and phone systems also repaired equipment when it malfunctioned

Household Credit Service -HSBC

Customer Service Call Center Representative 06/1990- 05/2009

● Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtained details of complaints

● Checked to ensure appropriate changes were made to resolve customers’ problems

● Contacted customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments

● Resolved customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money or adjusting bills

● Solicit sales of new or additional services or products Gloria Harris

Education

Norfolk State University B.S.

Contact this candidate