Client Relationship Manager / Property Tax Analyst / Project Manager

Qualifications Profile

Multifaceted, detail-oriented, and performance-focused professional, equipped with experience in conducting monthly audit, educating tax payers, and ensuring the accuracy of all data. Highly skilled at managing all property tax audits as well as developing and implementing initiatives to improve productivity and efficiency, coupled with the ability to prioritize and accomplish assigned tasks within deadlines. Articulate communicator; with excellent interpersonal, organizational, time management, and problem-solving skills. Proficient with Microsoft Office applications (Word, Excel, Outlook, and Access), Windows, Mac, and ArcGIS.

Areas of Expertise

Property Tax Preparation Property Taxes Process Improvements Report Generation Customer Service

Tax Code Changes Data System Management Business Management Accounting Operations Conflict Resolution

Professional Experience

Equi-Tax Inc., Houston, TX

Data Systems Tax Analyst 2013–Present

Guarantee the accuracy of the entire system by auditing supplemental and correctional files, supporting company technical, and developing programs to improve productivity and efficiency of the company

Utilize Ersi Arcmap software and Microsoft Access and Excel as well as in revolutionizing company way in collecting maps

Render assistance in creating, improving, and integrating proprietary software as well as upgrading computer hardware printers, SQL servers, routers, and switches

Participate in monthly meetings to provide assessment, adjustments, and uncertified information as well as tax rate to the board of directors

Handle multiple projects to guarantee accurate and timely completion of switching credit card vendor, cleaning system deferrals, and lawsuits

Facilitate staff meetings with regard to the establishment policy and schedule changes and project timelines

Provide education to taxpayers and customers on Texas property tax codes as well as unique intricacies of property taxes in the Houston metropolitan area

Communicate with state taxing authorities and appraisal districts to verify information and request corrections to be made

Increased efficiency through additional mapping software and revenue stream, creation of reports for clients, and collaboration with appraisal districts

Brought significant growth in revenue through mapping that allowed faster and accurate reporting

National Taxnet, Houston, TX

Data Acquisitions Manager 2008–2013

Helped in planning, ordering, eliminating, and installing office computers, routers, servers, printers, and network switches

Capitalized on industry expertise in performing monthly audit to guarantee accuracy of data

Communicated with company programmers and external vendors to manage growth, maximize efficiency, and handle software improvements

Aided customers on Texas property tax codes and juridical information

Made sure all property tax code changes to be communicated and implemented by reviewing legislative updates

Education and Credentials

Bachelor’s Degree in General Studies with Concentration in Business and Sociology

Texas Women’s University, Dallas, TX

Graduated cum laude

Coursework in Social Work

Spalding University and Technical College, Louisville, KY

Professional Development

Course

Property Tax Administration Course

Property Tax System Appraisal

Program

Public Child Welfare Program

Activities

Former Child Advocate

Contact this candidate