Customer Service Representative

**** *********** **

Houston, TX *****

832-***-**** ******************@*****.***

Andrianna Stevenson

OBJECTIVE

QUALIFICATIONS

EDUCATION

Seeking a management position where communication, customer service, organization skills will increase productivity and profitability.

Hard working, dedicated individual with emphasis on meeting deadlines.

Consistent team player with the ability to multi-task.

Strong oral and written communication skills.

Excellent interpersonal and customer service skills with emphasis on customer satisfaction.

Proficient in Microsoft Excel, Word, PowerPoint, and Access. (10years) willing to train; fast learner

Proficient in SAP (2years) Inventory, Reporting (willing to train) Fast Learner

High School Graduate June 2005

Benjamin Franklin Terry High School

Candidate for the B.B.A. in Management 2005-2010

Texas Southern University, Houston, TX

EXPERIENCE

Nov. 2015-April 2018 Houston, TX

Houston Housing Authority

Call Center Representative

Answer a high volume of inbound calls from applicants, voucher program participants, Public Housing residents, and any other callers that are directed to the call center.

Promptly respond to all inquiries regarding program information, agency procedures, waiting list information, agency events, other services, etc.

Provide a high level of customer service by interacting with callers in a professional and courteous manner.

Document calls and inquiry resolution by entering accurate and detailed notes into the electronic system of record according to the Call Center Manager’s guidelines.

Use the electronic system of record to research client inquiries.

Communicate with other Houston Housing Authority employees via email to follow-up on client requests, or to relay any issues outside of the scope answerable by the Customer Service Representative position.

Maintain client confidentiality.

Perform a variety of clerical duties pertinent to Houston Housing

May 2013-Oct. 2015 Houston, TX

Volvo of Houston

Sonic Automotive Dealership

Receptionist/Service Cashier

Answering Phone Calls; Transfer Multiple Lines

Service Cashier; Collect Payments from Customer

Greeter

Filing; Fed-Ex; Issue/Make License Plates;

Microsoft Excel; SAP

Automotive Parts (Part-Time)

Data Entry for Accounts Payables

Jan. 21/2013-May 10/2013 Katy, TX

Camping World RV Supercenter

Frontline Source Group Temporary Agency

Receptionist: Answering Phones, Directing Calls

File Clerk; Microsoft Excel

July 2011/Jan. 2013 Houston, TX

NAAYCE Assistant Teacher Creative Minds C.D.C

Pre School and Pre Kindergarten Assistant Teacher

Create/Teach NAAYCE Curriculum for ages 3-5

Assist After School Program for ages 6-8

Aug. 2009/Aug. 2010 Houston, TX

Sales Associate/Receptionist Massage Envy

Massage Envy is committed to offering massage therapists supportive and caring environments where they can share their gift of touch with members and guests.

At Massage Envy, we know that every time a trained therapist, with caring hands and a compassionate heart, touches someone they make a difference.

Answering phone calls to make appointments

May 2008-Oct. 2008 Rosenberg, TX Richmond, TX

Retail/Sales Associate-Cashier Rue 21

Assist customers with clothing and accessories.

Handle cash and credit card receipts averaging $2,000 in sales daily.

Perform merchandising for store items.

Unload and stock merchandise on sales floor.

Accomplishments:

Top seller of the most popular fragrances within the store.

AFFILIATIONS/

HONORS

Texas Southern University Dean’s List – 2005.

Krimson Kourt Incorporated National Service Organization - 2008

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