Office Manager, Executive Assistant, Medical Practice Manager

Sara Veenstra-Ashley

616-***-**** ************@*****.*** https://www.linkedin.com/in/saraveenstraashley

PROFESSIONAL PROFILE

Executive Administrative Management professional. Committed leadership for team building and collaboration with executives, consumers, leaders, vendors and the community. Passionately dedicated to excellence in customer care.

MANAGERIAL EXPERIENCE AND CORE QUALIFICATIONS

Effective leadership of staff, and collaboration with management team and c-level executives

Recruitment and credentialing

Development and Implementation of Policies and Procedures

Time Management and organization

Financial analysis and reporting

Actualization of practice buyout and mergers

Effective decision-making and problem solving

Multi-faceted scheduling

Agenda planning

Task list management

Workflow development, including filing systems and electronic document management

Insurance contracting and fee schedule negotiation

Billing and account collections

Complaint resolution

Adaptable and able to work in a fast-paced and demanding environment

Excellent oral and written communication skills

Proficiency with Microsoft Office and Office 365, Google suite, LotusNotes and a variety of unique software

Payroll and resource management

Cash collections and deposit management

Accurate typing and data entry at 70 wpm

Familiarity with social media platforms, including Linked In, Facebook, Twitter, YouTube, and Blogger

PROFESSIONAL HISTORY

Healthcare and Administrative Consulting – Self Employed; Grand Rapids, MI

2017-present

Providing expert consulting and contracting for professional offices and hospitals; including chart audits, provider credentialing, insurance verification, fee schedule research and revenue management, work flow and schedule management, medical billing, billing audits and accounts receivable, staff scheduling and project management assistance. Managed complex scheduling system for 750+ users over 9 regional locations. Clients include psychological services, dental office and Epic transition project management team.

Forest View Psychiatric Hospital - Medication Management Clinic; Grand Rapids, MI

Practice Manager, 2004 -2017

Developed the clinic from a startup (2003) to a thriving practice; increasing total number of patient visits 460%, and decreasing no show rates from 40% to 16%

Increased cash collections at the window by 664%

Collaborated with Professional Billing Services to create new processes resulting in improved charge capture and billing accuracy, increased profits, analyzed CPT code metrics, and facilitated implementation at other practices within the corporate system

Commended for excellence in creation and management of tracking systems for productivity, financial reporting and analysis, researching and maintaining fee schedules, negotiating contracts

Acclaimed by Community Relations team for collaborations in marketing clinic, resulting in growth, solicitation of community needs and partnership with healthcare professionals

Recognized for effective interdepartmental collaboration and customer service, resulting in staff buy-in and confidence in clinic excellence

Educated staff and providers for transitions coding changes, Joint Commission requirements, and accuracy in documentation

Service Excellence Award Recipient

OTHER DUTIES

Supervised clerical staffing, including: scheduling, interviewing, training, delegation of responsibilities, and employee performance

Managed daily operations of clinic, including: scheduling, patient flow, phone triage, chart maintenance, insurance verification and authorization, and medical records coordination

COMMITTEES & PROJECTS

Captained team for annual community charity event for 10 years, to benefit The Mental Health Foundation of West Michigan; increased staff participation by 328%

Served on the following hospital-wide committees: Business Development, Performance Improvement, Website Development, Patient Flow, Employee Engagement & Satisfaction (chair 2009, 2010), Root Cause Analysis and others

Spear-headed development and implementation team for building electronic documentation system (EHR)

Presented "Three Paths to Progress" to educate and market to staff and physicians about the continuum of care offered at Forest View Hospital, resulting in increased referrals

MMPC – Central Billing Office; Grand Rapids, MI

Customer Service Manager; 2003-2004

Provided leadership for the medical billing customer service team and complaint resolution to over 50 physician practices

Negotiated resolution of billing errors and patient disputes

Primary liaison with collection agency, including negotiations, resolution and bankruptcy adjustments

Responsible for representing MMPC in court for collection accounts in legal dispute

Tracked call volumes and productivity for call center averaging over 600 calls daily

OTHER RELEVANT EXPERIENCE

Prior success as Executive Assistant to a multiple partner Accounting Firm

Administrator of interest-based Facebook groups, Message Boards, and Blogs

EDUCATION & PROFESSIONAL DEVELOPMENT

Western Michigan University; Kalamazoo, MI

English, Music Therapy major

Grand Rapids Community College; Grand Rapids, MI

General Education

Additional education includes Medical Terminology, Medical Coding, Leadership, Patient Flow, Employee Management, as well as ongoing self-directed education.

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