Manager Customer Service
Resume:
JOLENE SWEERE
N**** Bornemann Ln
Hilbert, WI ***29
***********@***.***
OBJECTIVE
A position involving daily interactions with customers, resolving customer complaints, maintaining customer satisfaction, scheduling appointments and services, managing certain duties pertaining to employees, and achieving company goals and standards.
EXPERIENCE
Manager at Rover’s Resort, Menasha; February 2015 - present
●Open the office daily, get paperwork organized and prepared for the day, and handle any immediate customer demands
●Answer or return phone calls, emails, and texts throughout the day, scheduling various appointment types per customer wishes
●Check in and out customers with a variety of services, creating invoices and taking payments
●Advise customers who have questions about the services offered to best fit their needs, also make sure customer information is up to date by giving out and analyzing contracts, as well as other information needed including creating and maintaining filing system
●Office Administration
●Manage employees by creating work schedules, interviewing and training new employees, counting hours for payroll, filling in for absent employees, and performing employee evaluations
●Memorize the services offered and company policies in order to provide a better experience for customers
●Help set company goals and achieve those goals by implementing different strategies within the daily business routine
●Manage the care of 30-50 dogs and customers per day
Manager at Mueller’s Woodville Kennels, Hilbert; May 2006 - February 2015
●Answer or return phone calls and emails from customers, schedule appointments and meet with customers when they arrived
●Direct customers on any questions they may have, inform them of policies, and make sure they are 100% confident before they leave
●Create customer information forms and file after filled out, receive payments and write receipts
●Manage the care of 170+ animals
●Assist Veterinarian with health issues and medical procedures, administer routine medical care
●Complete Certificate of Veterinary Inspection
●Conduct new hire interviews
Parts Un Hanger/Door Assembler/Hanger at Pierce Manufacturing, Neenah; May 1994 - May 2006
●Answer and return phone calls and inquiries from internal customers
●Un hang, inspect, accept or reject painted parts and doors
●Inventory painted parts and doors per job order
●Deliver painted parts to internal customers
●Research and find lost parts, doors and hinges
●Metal finishing and paint touch up of parts and doors
●Grind and apply hinges to doors
●Prep truck compartments and install multiple styles of doors
●Use of multiple hand and air powered tools
TECHNICAL AND SOFT SKILLS
●Training and Development procedures
●Mastering multiple software systems
●Organizing information
●Excellent communication skills
●Works well with others
●Mechanically inclined
●Managing employees and daily business operations
●Ability to handle customer complaints in a sensitive way to ensure satisfaction
●Problem solving skills
●Ordering Inventory
●Raised on a dairy farm
●Experience with Microsoft Word/Excel
●Learns quickly
●Administrative Experience
EDUCATION
Marion High School - High School Diploma
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