Customer Service Representative

John Wickizer 215-***-****

***** ********* ***., ************, **, 19116 ************@*****.***

Professional History Objective:

I carry 15 years of experience in customer service within the medical field. I am experienced in researching issues and providing members/clients/patients with best possible solutions and service. I have played part in research and call back teams, as well as special projects. I have provided team support and training in a supervisory capacity. With thorough knowledge of computer systems I can use my dependability, pleasant manner and speaking voice, and dedication to bettering a company’s bottom line and moral.

Experience:

Stonemor Partners 2015-2016

Collections

Made calls to customers to obtain payments that were delinquent

Received calls from customers with various inquiries on their accounts

Processed payments

Emstar Ambulance- Philadelphia, Pa. 2012-2014

Call Center Operations

Assisted callers with emergency and routine transportation requests.

Maintained a multi department line of communication to ensure continuity of patient flow.

Processed insurance verification reports to expedite billing to both insurances and facilities.

Liaison between patient and insurance carrier to help guarantee proper payment source for transports.

Innoviant Pharmacy, Huntingdon Valley, Pa. 2006-2010

Customer Service Representative/Data Processing

Maintained a multi faceted system for prescription receipt.

Logged future medication refills in to file storage.

Assisted patients in navigating medication refills, package tracking, and account research when needed.

Called patients back after completion of account research and maintenance with resolution.

Created accurate patient accounting and credit requests as needed.

Express Scripts, Horsham, Pa. 2001-2006

Supervisor

Handles incoming patient, doctor and pharmacy calls. Including but not limited to prescription refills, benefits assistance, troubleshooting, and processing information.

I handled calls escalated to a supervisory level. Ensured resolution of issue and caller satisfaction.

Made callbacks to the appropriate party resolving escalated issue solutions.

Tracked trending call interventions and accurate accounting of escalating incidents.

Traveled to accommodate company training needs upon hiring of new employees.

Provided staff scheduling assistance.

AARP/RPS, Horsham, Pa. 1999-2001

Customer Service Associate

Multitasked working with several departments including faxing, inbound, outbound, and customer service as needed, to meet the company’s need.

Call escalation processing. Pulled documents and verified records.

Handled member inquiries through research of history and previous records to provide the best information.

Harte-Hanks Response Management, Langhorne, Pa. 1998-1999

Telemarketing Specialist

Conducted surveys for various clients.

Trained new representatives on several different program needs.

Answered incoming call flow.

Education:

1998 CHI – Bensalem, Pa – Business Computer Applications

1993Northeast High School – Philadelphia, Pa – High School Diploma Obtained

*References available upon request

Contact this candidate