Administrative Assistant Customer Service
Resume:
Tracy Jensen
**** ***** *** *** *******, #***, Opelika, AL 36801 CELL 319-***-**** **********@*****.***
Professional 6 years’ experience in substance abuse and counseling center. 15 years office
Summary management experience in various sized religious organizations. Able to build strong foundation for continued growth and success in any endeavor.
Experience Substance Abuse Services and WPS Provider Relations Specialist
March 2012 - Present Employee & Family Resources, Des Moines, IA
Greeted customers and did intakes for Substance Abuse Services
Promoted to WPS Provider Relations Specialist September 2012
Arrange Single Case counseling services for clients by making cold calls
Request updated credentials for outlying established Providers, updated and streamlined this process
Increase business for EAP services by soliciting contracts with new providers
Take rollover calls for call center counselors
Church Secretary
September 2003 - October 2011 Geneseo United Methodist Church, Buckingham, IA
Utilized desktop publishing software to assemble worship bulletin and newsletter
Employed WordPress to maintain church website
Used MediaShort to create slides used during worship services
Trainings Employee & Family Resources
Deaf Culture – “See What I Hear” January 13, 2013
Couples Counseling Techniques June 20, 2013
Confidentiality and HIPAA December 10, 2014
De-escalate Anyone, Anywhere, Anytime January 13, 2015
Trauma Informed Care: Looking at Behavior Through a Trauma Lens
June 23, 2015
Strategies for LGBT Population August 6, 2015
Crisis Response: Initial Consultation July 19, 2016
EAP University August 5 & 26, 2016
Human Trafficking in Iowa November 21, 2016
HIPAA Compliance & Business Ethics November 30, 2016
Fred Pryor seminar “How to Become a Great Communicator”
May 8, 2017
“Chasing Heroin” Documentary June 15, 2017
EFR State of Iowa Potluck August 16, 2017
HIPAA Compliance Refresher December 6, 2017
Opioid Lunch & Learn January 30, 2018
Awards &
Committees Geneseo United Methodist Church
Worship Team
Praise Band
Sunday School Teacher
Employee & Family Resources
Wellness Team
CHIRPA Champ (twice)
Education AIB College of Business Des Moines, IA
Associate of Business: Business Administration / Office Management
Skills Experience with Microsoft Office
Learns and adapts quickly
Great interpersonal and writing skills
Excellent organization skills
Experience working with outside providers
Personal Interests Bell Choir at church
Reading
Scrapbooking
Spending time with family
References Reverend Craig Ferguson
Pastor, Geneseo United Methodist Church
***************@*******.***
Kathleen Coady
Supervisor, Employee & Family Resources
******@***.***
Verna Rice
Co-worker, Employee & Family Resources
*****@***.***
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