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Customer Service Manager

Location:
Johannesburg, GP, South Africa
Posted:
May 03, 2018

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Resume:

I am a self-motivated, enthusiastic. With excellent interpersonal skills, I have the ability to work well both individually and in a team. I am always eager to learn new things and I am looking for an opportunity to apply my acquired knowledge in so doing adding value to the organization. Outside of work I am passionate about cooking, baking and sometimes help to cater for events and family gatherings.

WORK EXPERIENCE

Company: Corporately Fresh

Position: Shop Assistant

Period: 2001

Duties:

●Placing stock orders

●Stock count

●Preparing orders according to client specifics

●Planning the menu and daily specials

●Delivery of orders when necessary

Company: Pink Panther Roadhouse

Position: Waitress

Period: 2003 till date

Duties: Take orders and serve them

Company: Avon

Position: Cosmetic Sales Consultant

Period: 2003-2017

COMPETENCES AND SKILLS ACQUIRED

Planning and organising

Observant to detail

●Average skills in using Microsoft products such as excel, word, power-point and email

●Excellent customer service

●Strong verbal communication skills

●People skills and good telephone skills

EDUCATIONAL BACKGROUND

Qualification Completed: Matric

Year Completed: 2000

School Attended: Lesiba Secondary School

Subjects Passed: English

Zulu

Afrikaans

Accounting

Business Economics

Economics

HIGHER EDUCATION

Institution Attended: Ekurhuleni East College

Certificate Obtained: NCV LEVEL 2

Major Subjects Passed: Delivering Excellence Service

Introduction to Inbound and Outbound call centre

Operations.

Year Obtained: September to December 2009

Basic Computer Literacy: Laban Mothlabi Comprehensive High School

Microsoft Word

Microsoft Excel

Microsoft Powerpoint

Introduction to Internet Explorer and Email

Year Obtained: 30 November 2007

PERSONAL DETAILS

Name: Lungile

Surname: Magadla

Nationality: South African

DOB: 1980/06/17

Identity number: 800-***-**** 086

Gender: Female

Dependent: Two

Language Proficiency: English, Zulu and South Sotho

REFERENCES

Company: Pink Panther

Contact person: Joyce Emelly Sihume

Position: Supervisor

Cell number: 071*******

Company: Avon

Contact person: Sharon Buthelezi

Position: Manager

Cell number: 078*******



Contact this candidate