Customer Service Manager
Resume:
I am a self-motivated, enthusiastic. With excellent interpersonal skills, I have the ability to work well both individually and in a team. I am always eager to learn new things and I am looking for an opportunity to apply my acquired knowledge in so doing adding value to the organization. Outside of work I am passionate about cooking, baking and sometimes help to cater for events and family gatherings.
WORK EXPERIENCE
Company: Corporately Fresh
Position: Shop Assistant
Period: 2001
Duties:
●Placing stock orders
●Stock count
●Preparing orders according to client specifics
●Planning the menu and daily specials
●Delivery of orders when necessary
Company: Pink Panther Roadhouse
Position: Waitress
Period: 2003 till date
Duties: Take orders and serve them
Company: Avon
Position: Cosmetic Sales Consultant
Period: 2003-2017
COMPETENCES AND SKILLS ACQUIRED
Planning and organising
Observant to detail
●Average skills in using Microsoft products such as excel, word, power-point and email
●Excellent customer service
●Strong verbal communication skills
●People skills and good telephone skills
EDUCATIONAL BACKGROUND
Qualification Completed: Matric
Year Completed: 2000
School Attended: Lesiba Secondary School
Subjects Passed: English
Zulu
Afrikaans
Accounting
Business Economics
Economics
HIGHER EDUCATION
Institution Attended: Ekurhuleni East College
Certificate Obtained: NCV LEVEL 2
Major Subjects Passed: Delivering Excellence Service
Introduction to Inbound and Outbound call centre
Operations.
Year Obtained: September to December 2009
Basic Computer Literacy: Laban Mothlabi Comprehensive High School
Microsoft Word
Microsoft Excel
Microsoft Powerpoint
Introduction to Internet Explorer and Email
Year Obtained: 30 November 2007
PERSONAL DETAILS
Name: Lungile
Surname: Magadla
Nationality: South African
DOB: 1980/06/17
Identity number: 800-***-**** 086
Gender: Female
Dependent: Two
Language Proficiency: English, Zulu and South Sotho
REFERENCES
Company: Pink Panther
Contact person: Joyce Emelly Sihume
Position: Supervisor
Cell number: 071*******
Company: Avon
Contact person: Sharon Buthelezi
Position: Manager
Cell number: 078*******
Contact this candidate