Deborah R. Cusack

Cell 719-***-****

Email: ac5b7i@r.postjobfree.com

SUMMARY:

I have more than 20 years of software test experience including, web based business applications and systems testing. In my current position, as a Senior Software Test Engineer/Lead at Frontier Airlines, I was responsible for ensuring all testing was completed and of the highest quality for the business’s $2 billon website. At Jeppesen, on the AMDB2 Project, I was responsible for reviewing specifications and requirements, designing and writing test cases and test scenarios to meet the aforementioned specifications and requirements for testing. I also performed the duties of a Lead Test Engineer and SME for the AMDBLite Project. Execute Python scripts, utilize ClearQuest for entering and tracking defects. Use ClearCase as a document repository and version tracking of documentation. Also used JIRA/JAMA for entering and tracking defects. PL/SQL for creating and executing SQL queries. As a Lead Software Test Engineer at Alaska Airlines, I am responsible for the creation, organizing and management of the SOLAR Upgrade project in Quality Center 11. I trained the business testing team on the fundamentals of QA Testing Methodologies. As the Lead I was responsible for adding requirements, development of test cases, test scripts, testing the graphical user interface, usability, compatibility with other systems, exception handling, functionality, performance, integrated, conditional, and regression testing for the SOLAR project in Quality Center. At T-Mobile, I was the Test Lead for the CQ5 project. My responsibilities included training six testers on the use of the CQ5 tool, managing the execution of test cases, managing daily status reports, managing defects, attending daily triage meetings, identifying and writing test cases, reviewing defects and escalating blocking defects and project Risks. In my position at OnMobile, I was responsible for the testing of the integration between OnMobiles cell phone Address Book and cell devices supported by AT& T. In my role, as Lead Tester, I am responsible for developing and performing functional, performance, integrated, API, and regression testing of the Address Book and cell phone devices; as well as managing the defect work load, training and assigning work to the other QA testers. Prior to that, I worked at RealNetworks where I performed back-end testing, using Oracle SQL Plus and TOAD by developing simple and advanced SQL queries. Also on that project I performed web testing on the RealNetworks main website that tracked the content purchases as well as testing the associated business to customer (B2C) Rhapsody.com digital content website. Throughout my experiences, I have illustrated exceptional leadership, teamwork, independent work contribution, communication and interpersonal skills. I am a very personable individual who is easy to get along with and will be an asset to your team.

HARDWARE SOFTWARE:

Languages:

VB, VBA, SQL, Crystal Reports 8.0/8.5, Oracle Reports, Avenue

RDBMS:

Oracle 7/8i/9i/10i/11/12.1, Quality Center 9, 10, 11 and 12, MS Access, MySQL, SQL Server, SQL Server including setup and maintenance, Local Administrator and user of Quality Center 9.2. I used Virtual Machines extensively for testing using different user roles and Operating Systems. Lombardi TeamWorks.

Operating System:

UNIX, Windows XP/ME/NT/2000/9x/Vista/Windows 2007, Windows 8, MS DOS, Linux

Networking:

LAN, MAN, WAN, Intranet, HTTP, FTTP, TCP/IP

Tools:

JIRA/JAMA, SOAPUI, MS OFFICE, Crystal Reports 8.0/8.5, CQ5, ArcView/ArcIMS, ArcMap 10.0 and 10.3.1. User and Administrator for ALM/Quality Center V9.2/10.0/11/12, Quick Test Pro, Team Foundation Server, Bugzilla, HTML, ColdFusion 4.5, Hansen Software, Windows Server 2003, Windows Server 2008, Windows .NET Framework, Reporting Services, Microsoft Product Studio, AutoGroup, SQL Server Management Studio, SharePoint, Salesforce, Citrix, Virtual Machines, Oracle Siebel Loyalty and Campaign Management 7.8 and 8.1.1.11, WINSCP, Blue, ClearCase, ClearQuest, JIRA for defects and JAMA for requirements, Sharepoint, Confluence, Citrix desktops for testing, PL/SQL 12c. Visual Studio for Agile processes including entering and tracking defects; dashboard for metrics tracking; deployment of builds to the testing and staging environments. Chrome, IE, Safari, Firefox browsers. Apple, android, and IPad devices. Airline applications such as, Navitair’s, Skyspeed, GoNow, and Loyalty

EXPERIENCE:

Frontier Airlines, Denver, CO; September 28, 2017 – February 22, 2018

As a Senior Software Test Engineer/Lead for Frontier’s $2 billion website, I was responsible for testing the graphical user interface, usability of the system, compatibility with other company systems, exception handling, the functionality, performance, integrated, conditional, and regression testing.

Design and execute test cases and scenarios based on Functional Requirements, Specifications and Design Document Requirements.

Create and track bugs using JIRA.

Agile environment.

Mobile device testing for IPad, Apple devices, and Android devices.

Citrix virtual machines.

Learned basic skills to create test automation scripts using Visual Studio.

Able to identify testing candidates for automation.

Responsible for all aspects of the testing life cycle.

Ensure defects are resolved in a timely manner.

Attend Project and Release Level Status Calls.

Provide status updates through daily reports, meetings, and emails.

Escalate blocking defects and project risks.

Identify, document, problem solve, resolve, and track defects.

Create and manage test scripts using Visual Studio Agile software.

Create and maintain Test Plans and Test Summaries

Design and Execute automated tests

Supply support to production deployments

All testing was performed on Chrome, IE, Safari, Firefox browsers, Apple IPhone, IPad, and Android devices

Agile environment.

Environment: Windows10/11, IE11, Chrome, Firefox, Safari browsers, Visual Studio, Skyspeed, GoNow, Loyalty, Agile/Scrum environment, JIRA

Jeppesen/Boeing, Denver, CO; February 2015 – August 2017

As a Senior Software Test Engineer/Lead for the AMDB2 and AMDBLite systems, I was responsible for testing all graphical user interfaces, the usability, the performance, the compatibility with other systems, functionality, performance, integrated, conditional, and regression testing for the ArcMap based systems. This testing also included testing for exception handling conditions.

Design and execute test cases and scenarios based on Functional Requirements, Specifications and Design Document Requirements. Create and track bugs using JIRA.

Basic skills to maintain test automation scripts using Visual Studio.

Collaborate and support off shore teams.

Able to identify testing candidates for automation.

Agile environment.

Responsible for all aspects of the testing life cycle.

Ensure defects are resolved in a timely manner.

Attend Project and Release Level Status Calls.

Provide status updates through daily reports, meetings, and emails.

Escalate blocking defects and project risks.

Identify, document, problem solve, resolve, and track defects.

Create and manage test scripts using ALM/QC V12.

Create and maintain Test Plans and Test Summaries

Examine and gather log files for errors and issues.

Execute automated tests using UFT

Supply support to production deployments.

Agile environment.

Citrix virtual machines.

Write and maintain Software Test Plans and Summaries

Environment: Windows7, IE9, SQL Plus, Oracle 12, PLSQL 12c, ClearCase, ClearQuest, ALM/QC 12, JIRA and JAMA, Python scripts, Confluence, ArcMap 10.0 and 10.3.1, C#, .NET

First Data, Denver, CO; April 2014 – February 2015

As the primary tester for the IRS Direct Pay system, I was responsible for testing all graphical user interface, usability, compatibility with other systems, exception handling, functionality, performance, integrated, conditional, and regression testing of GUI and database for web browser applications in IE11, IE10, IE9, Firefox, Safari, and Chrome.

Design and execute test cases based on Functional Requirements, Specifications and Design Document Requirements.

Test mobile devices and tablets.

Created and tracked bugs using JIRA.

Basic understand and able to identify testing candidates for automation.

Coordinate resources for test execution.

Agile environment.

Responsible for all aspects of the testing life cycle.

Ensure defects are resolved in a timely manner.

Attend Project and Release Level Status Calls.

Provide status updates through daily reports, meetings, and emails.

Escalate blocking defects and projects risks.

Identify, document, problem solve, resolve, and track defects.

Execute manual test cases based on Functional Requirements, Specifications, and Design Document Requirements.

Create and manage test scripts using Excel spreadsheets.

Create and maintain Test Plans and Test Summaries

508 Testing of web site using JAWS 11 and 13.

Examine and gather log files from web server.

Verify records are successfully transferred from web site to mainframe.

Test and verify Google analytics.

Environment: Windows7, Vista, XP, IE11, IE10, IE9, Firefox, Chrome, and Safari; WINSCP; BlueZone, TOAD, SQL Plus, C#, .NET, JIRA

T-Mobile - Bellevue, WA; May, 2013 – April, 2014

CQ5 is an Adobe product that allows the business to author web content without the need to utilize development resources.

My team is responsible for the testing of the page templates, core metrics, Test and Target, and web content.

I was responsible for testing all graphical user interface, usability, compatibility with other systems, exception handling, functionality, performance, integrated, conditional, and regression testing.

As the Test Lead, I am responsible for mentoring testers on the use of the tool.

Manage the defect work load and assign tasks to other testers on the team and ensure defects are resolved in a timely manner.

Attend Project and Release Level Status Calls.

Provide status updates through daily reports, meetings, and emails.

Request weekend work when necessary.

Test systems on mobile devices to make sure the functionality is the same as on a PC.

Coordinate resources for test execution.

Create and maintain Test Plans and Test Summaries

Ensure testers have required access rights.

Escalate blocking defects and projects risks.

Identify, document, problem solve, and track defects.

Execute manual test cases based on Functional Requirements, Specifications, and Design Document Requirements.

Responsible for all aspects of the testing life cycle.

Environment: CQ5, Windows 2000, Mozilla Firefox, Chrome, IE8, IE9, Quality Center, Agile

ONMOBILE, North American Office - Seattle, WA; October 2011 – May, 2013

The Address Book system has been designed as a tool to allow cell phone users to add, enter, or delete data for contacts. This testing was composed of testing on the mobile devices to ensure that the data was transferred to the AT&T website. I was responsible for testing all graphical user interface, usability, compatibility with other systems, exception handling, functionality, performance, integrated, conditional, and regression testing. I tested on devices manufactured by Samsung, Apple, Huahua, Nokia, Motorola, LG, Blackberry, and HTC just to name a few.

My team is responsible for the integration testing of the cell phone Address Book with the AT&T online backup application.

Created and tracked bugs using JIRA.

Collaborate and support off shore teams

Basic understand and able to identify testing candidates for automation

As the Test Lead, I perform verification, functional, integrated, conditional, API, and regression testing of defects identified by a third-party vendor for more than 130 devices.

Manage the defect work load and assign tasks to other testers on the team.

Supply Quality Center reports to upper- level managers.

Gather and analyze Unix log files and xml files.

Perform testing of project APIs using the SOAPUI tool.

Forward all required files and documentation to developers for fixes.

Identify, document, problem solve, and track defects.

Execute manual test cases based on Functional Requirements, Specifications, and Design Document Requirements.

Responsible for all aspects of the testing life cycle.

Environment: Oracle 11i, Windows 2007, SOAPUI Pro 4.5.0, Quality Center 10, Tomcat, Unix, WinSCP, Notepad+, Mozilla Firefox, JIRA

MIDCOM - The Boeing Company, Seattle, WA; March 2011 – October 2011

The Flight Test Design Engineering system, has been designed as a tool for the Flight Test Manufacturing Engineering group to track the flow of their work packages. The system has been developed using TeamWorks in an Agile Environment.

As the Senior Tester, I performed the testing for all graphical user interfaces, usability, compatibility with other systems, exception handling, functionality, performance, integrated, conditional, acceptance, and regression testing of the TeamWorks web based application.

Design and execute test cases based on Functional Requirements, Specifications and Design Document Requirements.

Identify, document, problem solve, and track defects.

Collaborate and support off shore teams.

Supply support to production deployments and perform BVTs.

Use Toad for Oracle to verify accuracy of content by writing simple and advanced SQL queries.

Verify data integrity and migration using Oracle SQL queries

Execute manual test cases based on Functional Requirements, Specifications, and Design Document Requirements.

Perform data analysis and create documentation.

Responsible for all aspects of the testing life cycle.

Pioneered the process for transferring defects, requirements, and test cases from Quality Center to VersionOne. From VersionOne to Quality Center.

Local administrator for Quality Center V9.2

Environment: Oracle 11i, Windows 2007, QTP, Quality Center 9.2, TeamWorks, IIS, Agile

Expedia, Bellevue, WA; March 2010 – March 2011

Software Test Engineer

Expedia.com

I was responsible for testing all graphical user interface, usability, compatibility with other systems, exception handling, functionality, performance, integrated, conditional, and regression testing.

Execute test cases based on Functional Requirements, Specifications and Design Document Requirements.

Identify, document, resolve, and track bugs.

Collaborate and support off shore teams.

Supply support to production deployments.

Perform testing of marketing emails for all major marketing campaigns.

Use SQL Server to verify accuracy of content by writing simple and advanced SQL queries.

Perform functional, integrated, conditional, and regression testing of Expedia marketing emails.

Verify contents for XML files.

Verify data integrity using SQL Server to write simple and advanced SQL queries.

Execute manual test cases based on Functional Requirements, Specifications, and Design Document Requirements.

Identify, document, resolve, and track bugs.

Deploy campaign emails utilizing ExactTarget.

Develop and execute SQL queries.

Responsible for all aspects of the testing life cycle.

Environment: Sharepoint, SQL Server 2005, Windows 2007, IIS, Windows Server 2003/2008, XML

Microsoft Corporation, Redmond, WA ; November 2008 – March 2010

Lead Software Test Engineer

Microsoft Protocol Inventory Store

I was responsible for testing all graphical user interface, usability, compatibility with other systems, exception handling, functionality, performance, integrated, conditional, regression testing, and automated testing of Microsoft’s web based Protocol Inventory Store system.

Verify contents for XML files.

Perform back-end testing, using SQL Server by developing simple and advanced SQL queries.

Develop and perform functional, performance, integrated, automation, and regression testing of GUI and database for web browser systems.

Performed back-end testing, using Oracle SQL/Plus and TOAD; SQL Server and TFS, by developing SQL queries Create and maintain test plans.

Design and execute test cases based on Functional Requirements, Specifications and Design Document Requirements.

Identify, document, resolve, and track bugs.

Collaborate and support off shore teams.

Supply support to production deployments.

Create ad-hoc queries for customers.

Create and maintain user reports utilizing Report Services.

Setup and configure database and web servers for test environment.

Create and execute manual and automated test cases based on Functional Requirements, Specifications and Design Document Requirements.

Identify, document, resolve, and track bugs.

Perform customer support during production deployment, development, and maintenance.

Perform back-end testing, using SQL Server.

Develop and execute SQL queries.

Test, create, and maintain client reports.

Responsible for all aspects of the testing life cycle.

Environment: C#, Visual Studio, Visual Safe Source, SQL Server, Windows XP, Vista, IIS, Windows Server 2003/2008, XML, VB

City of Seattle, Seattle, WA; June 2008 - November 2008

Lead Software Test Engineer

Right of Way Co-ordination Redesign

Perform back-end testing, using Oracle SQL/Plus and TOAD by developing simple and advanced SQL queries.

I was responsible for testing all graphical user interface, usability, compatibility with other systems, exception handling, functionality, performance, integrated, conditional, and regression testing of the Cities web based Street Use Right-of-Way Management system.

Develop and perform functional, performance, integrated, and regression testing of GUI and database for web browser systems.

Create and maintain test plans.

Design and execute test cases based on Functional Requirements, Specifications and Design Document Requirements.

Perform back-end testing, using Oracle SQL/Plus and TOAD.

Identify, document, resolve, and track bugs.

Supply support to production deployments.

Perform functional, integration and conditional testing for Hansen City Permit Application and MSAccess PACT database application.

Create and execute manual test cases based on Functional Requirements, Specifications and Design Document Requirements.

Identify, document, resolve, and track bugs.

Perform customer support during production deployment.

Develop and execute SQL queries.

Test client reports.

Responsible for all aspects of the testing life cycle. Including, DMZ testing and reporting test results to management

Environment: OnPoint (COTS Application written in Java), Hansen (COTS Application), Oracle 9i and 10i, Windows XP, MSAccess

RealNetworks, Inc., Seattle, WA; June 2007 - June 08

Software Test Engineer

Content Management System

Perform back-end testing, using Oracle SQL/Plus and TOAD.

Develop and execute SQL queries.

Web testing on the RealNetworks business to customer (B2C) main website that tracked the content purchases.

Tested associated B2C Rhapsody.com digital content website.

The CMS system is a web browser business system that tracks all of the companies Music, Movies, TV, and Media contents.

The content from this RDMS supports other income generating web browser systems on the Internet.

It is the key to success of the company and its main income generating sources.

I was responsible for testing all graphical user interface, usability, compatibility with other systems, exception handling, functionality, performance, integrated, conditional, and regression testing.

Create and execute manual and automated test cases based on Functional Requirements, Specifications and Design Document Requirements.

Identify, document, resolve, and track bugs through Mercury Quality Center and Bugzilla.

Perform customer support during production deployment.

Attend triage and design meetings.

Review log files in testing.

Test client reports.

Environment: Java/J22EE environment, UNIX, Oracle 9i and 10i, Windows XP

Cingular Wireless, Redmond, WA; November 2005 - May 2007

Software Test Engineer

Cell Site Construction and Maintenance

Worked on several web based projects within the scope of the contract, including the Web Browser system that tracks all of Cingular/AT&T’s tower construction and decommissioning locations throughout the United States.

The scope of this project was a company-wide initiative to consolidate the AT&T business systems with Cingular business systems.

The system covered the complete scope of identifying sites (land), tracking hardware requirements, obtaining permits, construction timelines, vendors, upgrades, and maintenance.

I tested the E911 system that tracked all of Cingular/AT&T’s 911 locations within their cell phone network.

I was responsible for testing all graphical user interface, usability, compatibility with other systems, exception handling, functionality, performance, integrated, conditional, and regression testing.

Create and execute manual and automated test cases based on Functional Requirements, Specifications and Design Document Requirements

Identify, document, resolve, and track bugs through Mercury Quality Center.

Perform customer support during UAT and deployment.

Attend triage and design meetings.

Perform back-end testing, using Oracle SQL/Plus and TOAD.

Develop and execute SQL queries.

Review log files in testing.

Test client reports.

Environment: Java/J22EE environment, UNIX, Oracle 9i and 10i, Windows XP

Nordstrom, Seattle, WA; November 2004 - November 2005

Software Test Engineer

Inventory Management Systems

Manage and track Nordstrom’s store inventories, customer online orders and shipment of items.

It allows buyers to set the regular and sale prices for inventory items at regular and sale prices.

Adds and tracks all items at the SKU level.

I was responsible for testing all graphical user interface, usability, compatibility with other systems, exception handling, functionality, performance, integrated, conditional, and regression testing.

Design and execute test plans, test cases, and scripts.

Performed integration and functional testing.

Verify data exchange between the Oracle RDMS and the web application. Identify, document, resolve, and track bugs.

Created the related Stored Procedures using T-SQL to perform database activities.

Develop and execute SQL queries.

Develop detail, back-end, smoke, functional, performance, conditional, and regression testing.

Environment: Java/J2EE, Oracle 9i, Unix, Windows XP

Cobalt Group, Seattle, WA; March 2003 - November 2004

Software Test Engineer

Testing Database Procedures

Develop and execute process and procedures for testing new Car Dealership web browser system that exchanges data between Oracle ERP and General Motors legacy systems.

Responsible for evaluating and testing Oracle stored procedures for passing data between the web-based application and the GM legacy system.

Develop and execute detail, smoke, functional, performance, conditional, and regression test scripts. Write test plans. Manage and log defects in Bugzilla.

I was responsible for testing all graphical user interface, usability, compatibility with other systems, exception handling, functionality, performance, integrated, conditional, and regression testing.

Review of development and test specifications to develop test scripts.

Review and analyze UNIX log files for errors and defects. Check for accurate exchange of data between multiple application platforms.

Environment: Java/J2EE, UNIX, Oracle, Microsoft XP

AT&T, Bothell, WA; August 2002 - March 2003

Software Test Engineer

This project tested the exchange of data between Siebel and Oracle.

It was comprised of verifying the data from the Siebel application to XML and from XML into the Oracle database.

Regression testing for block point software release for wireless telephone system.

Creating and executing SQL queries to verify data exchange.

Environment: Siebel flat file data, XML, Oracle, Windows 98/2000

City of Seattle, Seattle, WA; March 2002 - August 2002

Software Test Engineer

Hansen RDMS Project

This project is the customizing of the Hansen COTS Software for the City of Seattle. The main aspect of this project was to customize the construction and land use permitting process for the city.

Test the IVR (Telephone Voice Recognition) system.

Develop and maintain the Consolidated Permit Report for the Hansen Project.

Creating and executing test scripts for IVR (Voice Recognition System).

Write and maintain test scripts based on business rules, specifications, and flow designs.

Create, track, and resolve software bugs.

Attend bug triage meetings.

Environment: UNIX, Oracle, Hansen Software, Crystal Reports 8.0/8/5, Windows 98/2000

URS Corporation, Seattle, WA; October 1999 - February 2002

Lead Sr. Software Developer

ArcView GIS Applications

Responsible for the management and training of six other team members in developing applications, testing, and deployment.

Developed GIS applications utilizing ArcView.

The GIS applications allowed the Navy to track and analyze soil, water, and air samples gathered by the companies Environmental Engineers.

The environmental data was stored in a large Oracle data warehouse.

The ArcView GIS application would query the oracle database, based on parameters set by the Naval personnel. Utilized customized ArcView forms.

The data from the oracle query results was transcribed into the GIS application and then rendered on the GIS maps, as points, for viewing and analyzing. The advanced, web based, version of this application was developed using HTML, ColdFusion 4.5, and Crystal Reports 8.0.

Design, code, test, debug, and deploy web and client/server applications.

Develop web pages using ColdFusion 4.5 and HTML.

Develop reports for web application using Crystal Reports 8.0.

Database design, table creation, and normalization.

ODBC and ADO connectivity.

Managing and mentoring junior level programmers.

Environment: Oracle, Crystal Reports 8.0, Windows 95/98, ESRI ArcView, ColdFusion 4.5, Avenue Programming Language, HTML, Servlet, IIS, JAVAscripts, Visual Basic

ACADEMIC QUALIFICATION:

Bachelor of Science (B.S.) in Computer Science

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