Service Sales

Shreyansh Patel

Mobile – 832-***-****

Email- *************@*****.***

Current Location – San Diego, CA

Summary:

A Certified Salesforce.com consultant with 6 years of experience on Salesforce/Force.com technology.

Good understanding of Software Development Life Cycle (SDLC) and Agile with Expertise in requirement gathering, Analysis, Designing, Development and Testing.

Technical knowledge about Salesforce lightening Schema Builder, App Builder, Lightning Components and Lightning connect.

Strong knowledge of Sales, Service and Support Automation.

Developed Lightning Components, Apex classes, Controller classes, Apex Triggers and Visualforce Pages on Force.com platform to customize application according to the functional needs.

Expertise in Apex to implement the complex business logic within Governor Limits.

Good experience on SOQL, SOSL, Custom settings, Schedule Apex, Batch Apex.

Have extensive experience in implementation of Custom Objects, Custom Tabs, Workflow Rules, and Role based Page Layouts and Record Types, Approvals, Assignment Rules.

Have knowledge in implementing various advanced fields like Pick lists, Custom Formula Fields, Many to Many Relationships, Lookups, Master-Details, Field Dependencies, Validation Rules, Work Flows.

Experienced in data migration from Legacy Systems using various data migration tools.

Having a good knowledge on Web to leads, Email to case, Web to case, Assignment Rules, Customer and Partner Portals, Community, AppExchange.

Ability in Creating Profiles, Roles, Users, Tasks and Actions, Dashboards, Reports, and Validation Rules.

Experienced in web technologies like HTML, XML, CSS and JavaScript.

Experience working with Deployment Tools like Force.com IDE, Change Sets, and ANT based Migration Tools and Salesforce.com Sandbox environments.

Certifications

Salesforce Certified Platform Developer

Professional Experience:

Client : Sharp Health Plan, San Diego, CA

Duration : Oct 2017 – Present

Role : Salesforce Developer

Responsibilities:

•Worked on Apex Classes, Lightning Components, Visualforce Pages, Apex Triggers.

•Implemented Service Cloud for organization that includes Case management, Entitlement and service contract, Knowledge base, etc

•Configured Service Cloud console for internal support agents for case support.

•Customized existing visualforce page to align with salesforce new lightning UI experience and rollout Lightning UI to some users.

•Create and customize visualforce page to enhance the functionality and display information from different objects.

•Used Force.com migration tool to deplot metadata between local sandbox environment,Production and other Salesforce orgggnization.

•Encrypt some standard and custom field that contains PHI data using shield platform incryption.

•Enable Event monitoring to get report for audit track users activity.

•Developed various Custom objects,validation rules,Workflow rules and setup business process using process builder.

Environment: Data Loader, Force.com,,Service Now Tool, Force.com IDE, Sublime text,, Conga, Data Loader, Jira

Client : Sysco Corporation - Houston, TX

Duration : May 2016 – Sept 2017

Role : Salesforce Developer

Responsibilities:

•Global implementation of APAC and EMEA salesforce Orgs with end to end processes.

•Developed several Lightning components, Global actions, process Builders and object specific actions.

•Created Impressive designs with Custom styling to bring dynamic versions of the components when setting up in lightning App builder.

•Tested Apps by appending multiple components to a Lightning Application thereby deployed Applications from Sandbox to Production.

•Enabled Aura Framework, by adding Aura Attributes and Aura Handlers for Events to focus on Logic and Interactions in Lightning Applications.

•Enhanced in Communities by adding new fields, field sets using Salesforce Lightning.

•Developing complex apex classes and triggers based on business requrements.

•Implemented custom and standard territory management for salesforce.com instances.

•Implemented Targeting Tool for sales team.

•Worked on Web Service Callouts for creating and updating data in Oracle EBS.

•Worked with Dynamic Apex to access sObjects and Field describe information, execute dynamic SOQL and SOSL.

•Implemented visualforce pages with custom controller,standard controller, controller extension and

standard set controller.

•Created Custom Visualforce components and attributes to override the look and feel of standard Visualforce components.

•Implemented Approval Processes to ensure proper authorization in the high-stakes environment of capital management.

•Created various Reports (summary reports, matrix reports, pie charts, dashboards) and setup report folders to authenticate users based on their profiles (permissions).

•Used Field-level Security, Profiles and Audit Trail Setup to ensure that protected data is only shared with authorized persons as per Federal regulations.

•Implemented Docusign App Exchange Application.

•Deployed and Configured Chatter Usage Dashboards to keep track and generate reports and dashboards for high ranked users inside organization.

Environment: Apex, HTML,CSS, JavaScript, JQuery, Visual Force Pages, Custom settings, REST API, Components and Controllers, XML, Task Ray Management Tool, Conga, Data Loader, Force.com,,Service Now Tool, Force.com IDE, Sublime text.

Client : Abbvie – Chicago, IL

Duration : Aug 2015 - April 2016

Role : Salesforce Developer

Responsibilities:

•Developed pilot functionalities of related lists into lightning components for classic salesforce.

•Tested apps by appending multiple components to a Lightning Application thereby deployed Applications from Sandbox to Production.

•Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, Visualforce pages, components for various functional needs in the application.

•Developed several Lightning components, Global actions, process Builders and object specific actions.

•Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com based on REST API.

•Involved in two-way data integration between SQL Server and Salesforce using .Net web Service.

•Implemented a functionality to accommodate UK as a part of an existing EMEA Process.

•Worked on Salesforce portal to stabilize the existing system by enhancing - restructuring the APEX code.

•Worked on several DocuSign documents used by various business teams.

•Worked on setting up Hoopla AppExchange application which helps derive better sales via gamifying the process.

•Helped the team to get Org wide test coverage above 90%.

•Interacting with business and attending meetings to get the requirements and providing the best solutions for the gathered requirements.

•Worked on Inside Sales and Demand Tools App-Exchange applications to make Salesforce.com instance effective.

•Managed with vendor partners and formulated optimal solutions for integration.

•Execution of Test Cases. Review of Test Cases/Test Documents/UE Documents and preparing Test Report.

•Configured Service Cloud for internal support agents for case support.

Client : Incapsulate India Pvt. Ltd, Ahmedabad

Duration : June 2012 - Sept 2014

Role : Salesforce Developer/Administrator

Responsibilities:

• Developed a comprehensive CRM strategy, defining Salesforce as the standard tool in both Sales

Cloud and Service Cloud.

•Designed, developed and deployed Apex Classes, Controller Classes and Apex Triggers, visualforc pages, components for various functional needs in the application.

•Integrated the Web Services for extracting the data from external systems to display in the pages of Salesforce.com based on REST API.

•Interacting with business and attending meetings to get the requirements and providing the best solutions for the gathered requirements.

•Created Task routing using Apex controller in such a way that ensure the sales team follows up on every task within due hours.

•Implemeted Single Sign on project.

•Involved integration of their legacy system with Salesforce CRM through web services based on BULK API.

•Worked on InsideSales and Demand tools App-Exchange applications to make Salesforce.com instance effective.

•Written Apex Test Classes for unit testing to ensure at least 75% of code coverage is met.

•Installed and configured Marketo AppExchange app to automate and measure demand generation campaigns that generate more high-quality leads.

•Recognized SF.com usage problems and produced optimal solutions.

•Managed with vendor partners and formulated optimal solutions for integration.

•Used the sandbox for testing and migrated the code to the deployment instance after testing.

•Execution of Test Cases. Review of Test Cases/Test Documents/UE Documents and preparing Test Report.

•Implemented Service Cloud for customer support that includes Case management, Entitlement and service contract, Knowledge base, etc.

•Configured Service Cloud console for internal support agents for case support.

Client : Horizoncore Infosoft, Ahmedabad

Duration : Jan 2012 – June 2012

Role : Salesforce Developer/Administrator

Responsibilities:

•Worked with Visual force Pages, Custom Controllers, Extension Controllers, Apex Coding, Apex Classes and Apex Triggers.

•Automated Sharing rules whenever there is a new change in Sales teams instead of using an Apex trigger.

•Developed various Custom Objects, Tabs, Entity-Relationship Data model, Validation rules, Components and Visual force Pages.

•Created workflow rules and defined related tasks, time-triggered tasks, email alerts, field updates to implement business logic.

•Developed Apex Classes, Controller Classes and Apex Triggers for various functional needs in the application.

•Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.

•Created profiles and implemented Object and field level security to hide critical information on the profile users.

•Used web technologies like HTML, XML, CSS, JSP, JQuery, JavaScript, WSDL, and SOAP.

•Used Force.com IDE to create, modify, test, and to deploy Force.com Application.

•Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.

Environment : Force.com IDE, Apex data loader,Saleforce.com platform, Data Loader, Workbench, Ant Migration Tool, SQL Server, Eclipse IDE,Excel.

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