**** * ****** *** #***, Denver, CO ***** 303-***-**** (Mobile) ac5b5k@r.postjobfree.com

MARY O’CONNELL

OBJECTIVE Seeking a challenging and rewarding position in a company that will utilize my training and experience

SKILLS & ABILITIES Excellent organizational and interpersonal skills Articulate and independent with an acute sense of responsibility and follow-through Able to multi-task with a consistent, detail-oriented approach to projects Provide quality team support

Meeting and special event coordination

Account management experience

EXPERIENCE CUSTOMER RELATIONS MANAGER, A MERICAN LIGHTING, DENVER, CO 2005 – 2018

Key point person for internal and external sales agents, communicating product information, customer account information and new opportunities to help close sales Follow up on leads, identify sales prospects and refer new opportunities to appropriate parties in a timely manner

Maintain records of sales figures and targets, and generate reports as needed Increase customer loyalty by providing superior account management, addressing concerns, and supporting Customer Service to resolve challenges that arise Assist sales agents, customers and team with product selection, product knowledge, samples and literature needed, and relevant news/developments Coordinate trade shows and travel arrangements for 5 Sales Managers SALES MANAGER/BRANCH MANAGER, B AKER & TAYLOR ENTERTAINMENT, DENVER,CO 1992 – 2005

Managed all aspects of 20-member sales staff with $100 million in annual sales Coached and motivated team members to grow sales consistently, averaging 10% growth per year

Advised customers concerning product purchases to meet their requirements Managed supply purchasing and cut costs by negotiating better contracts with vendors STORE MANAGER, S OCK MARKET, CINCINNATI, OH

1990 – 1992

Opened and built specialty retail apparel store to highest volume location in 25-store chain with annual sales of $500,000

Coached and motivated team members to grow sales consistently, averaging 10% growth per year

Streamlined supply purchasing and negotiated more favorable vendor contracts Page 2