Customer Service Representative
Resume:
Jeanne Foley
Lafayette, La **506
ac5b4s@r.postjobfree.com - 225-***-****
To secure a career that will challenge and grow my managerial skills and potentially lead a staff to a positive and productive work force.
The past careers that I have held have involved all aspects in the consumer lending industry (ie loan origination, cutting checks, proofing work from the dealers, collections, credit checks), lease-rent to own work. Dealing directly with the Louisiana DMV office, maintained customer service, scheduling of appointments, solving customer issues. Using many different computer programs including the AS400 program.
WORK EXPERIENCE
Customer Service Representative/ Tax Preparer
H and R Block - Lake Charles-Youngsville, LA - December 1998 to Present
Answer phones, greet clients, set appointments, assistance clients with anything possible. Call clients and remind them of appointments. Also calling clients to "Thank them and offer other services." Filed all documents, cashiering, stocking and maintaining the cleanliness of the office. Conduct tax interviews with clients to determine their best return I could provide, as well as offering products and advice what I felt would benefit the client.
Title Clerk
Infiniti of Lafayette - Lafayette, LA - February 2014 to April 2016
Responsibilities
Stripping/breaking down deals, preparing paperwork to send to the lenders for funding, processing title work to send to the state, working with lenders and F&I to get whatever is needed for the dealership to be funded. Scanning all deals, handling rejects from the state, deposits, cutting payoff checks for trade in’s and helping with incoming stock. Making copies when needed and filing. Working with other states to register out of state customers. Preparing deposits.
Auto Title Specialists
DealerTrack - Lafayette, LA - August 2013 to February 2014
Responsibilities
Check over all incoming title work for dealerships, banks, credit unions etc. Check for any errors or missing documents. Input into the computer, contact title clerk to let them know if anything is needed for processing. As a cashiering position, we had check to make sure the typist did not make an error. Answered phones to assist customers and dealers on any questions they had.
Title Clerk
A and D Finance - Sulphur, LA - December 2005 to July 2010
Responsibilities
Processing title work for incoming and outgoing, updating Excel spreadsheets daily, answering the telephone to handle customer service and work with the dealership, scheduling payments, processing UCC’s with Clerk of Court, canceling warranties and posting the checks when they came in. Filling in where needed as cashier, collections, and filing.
Customer Service Representative
Terminix Inc - Lake Charles, LA - November 2000 to December 2005
Responsibilities
Scheduling daily appointments, working with customers to ensure that problems are resolved quickly. Inputting Technician's service tickets. Filing, answering telephones, working with accounts receivables, and handling vendors and contractors. Making collections, posting mail payments, preparing and making deposits.
Loan Processor
Nation Mortgage - Lake Charles, LA - May 1999 to August 1999
Reponsibilities
Calling prospective clients, answering telephone inquiries, processing home loans, managing the office,
working collections as needed. Setting appointments for loan closing and collecting all paperwork needed for loan closing.
Customer Service Representative
Cajun Credit of Lake Charles - Lake Charles, LA - August 1996 to April 1999
Responsibilies
Receiving payments from customers, working collections by phone and in the field, closing loans. Filing,
processing loans and cutting checks. Providing customer service, answering the phone and the appropriate paperwork. Preparing and making the deposits. Handling and paying vendors.
Assistant Manager
Radford Ready Credit - Lake Charles, LA - June 1991 to August 1996
Responsibilites
Processing automobile loans, setting up service appointments, ordering of needed parts, making collections calls, and working with outside vendors for delivery of vehicles and parts. Preparing and making deposits.
EDUCATION
Associates in Office Specialist Studies
Deta School of Business - Lake Charles, LA
1985 to 1987
High School Diploma in Business
Sulphur High School - Sulphur, LA
1978 to 1980
SKILLS
Administrative, Contracts, Accounts Receivable and Payable, Customer Service
ADDITIONAL INFORMATION
I am looking for employment with a stable company I can grow in. I would like to find a position to be able to utilize the experience I have learned over the years with the different positions I have held.
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