Customer Service Manager

Greg Hanson

*** ****** ****** *********, ** ***** 815-***-**** email *********@***.***

Dynamic top performing Accounting professional with a strong desire to contribute to the productivity and proficiency of a progressive organization. A conscientious individual with a strong work ethic and ability to interface with others at all levels. Professionally committed, focused, competent and reliable with a proven record of successfully assuming increasingly higher levels of responsibility. Motivated by the challenge of adding value through the strategic utilization and enhancement of human capital.

Extensive accounting experience in retail, manufacturing, and international markets. Diverse and comprehensive experience in accounts receivable management, financial analysis and customer service. Worked with consumers, small business owners, and corporate staff to solve problems, strengthen financial positions and province general financial assistance for overall individual and business improvements.

Skills & Accomplishments

Team Leadership, Self-motivated, Developed programs that reduced Past Due and Increased Sales, Reviewed Contracts, Microsoft Word, Excel, V-lookup, Power Point, Oracle, SAP, JD Edwards, Outlook,

Experience:

3/2007 – 8/2017 Honeywell Sensing and Control, Freeport, IL Credit Analyst Reduce the delinquency and improved delivery time by developing a dunning procedure. Able to improve cash flow and sales by resolving and correcting the root cause of the problem with major distribution and the government. Reviewed deductions taken by distributors pertaining to pricing programs and sent acceptable deductions to correct profit center. On deductions that weren’t acceptable I worked with distributors to get the problem resolved or the deduction paid, which reduced the 90+ past due. Supervised a Bi-Monthly Credit Team meeting where accounts over 90+ were reviewed. Sent comparison reports to management on the 90+ and Bad Debt. Analyze credit references, financial statements and Dun & Bradstreet reports to determine credit limits and terms. Reviewed and approved orders that are on hold. Reviewed pricing and terms on PO’s and Contracts with breakeven analysis to determine if profit margin was acceptable. Assist in reviewing deductions to determine if credit will be issued. Worked with the Attorneys’ to get satisfactory cure payments in the bankruptcies of Chrysler and General Motors. When the automobile business was sold handled the transfer along with establishing credit limits and terms.

1/2005 – 3/2007 SPX Fluidpower, Rockford, IL Credit Manager The staff of 6 that I supervised were responsible for collection on delinquent accounts, reviewing debits, establishing credit limits and working with customer service in the resolution of debits. Developed contracts and financing for international accounts, which improved delivery time and cash flow. Resolved problems with customs in getting product shipped and paid. Responsible for letter of credit, payment on the stages of international contracts as they are completed and UCC Filings. Responsible for bankruptcies and accounts turned over for collection.

11/2002 – 1/2005 Minerallac Hampshire, IL Credit Coordinator Responsible for the collection of delinquent accounts and developing credit policies. Analyzed credit references and financial statement to determine credit limits. Worked with collection agencies, and responsible for bankruptcies and bad debit. Developed programs that reduced the over 90 past due from over $400,000 to less than $100,000 and generated a positive cash flow. Developed policies and procedures, which will prevent the delinquency and cash flow problems from happening in the future.

6/2000 – 7/2002 Tru-Sev Corporation, Harvard, IL Senior Credit Analyst Served as a company resource for 540 retail stores in the Midwest. Determined credit risk by analyzing financial and credit information. Supervised the collection of delinquent balances. Establishing credit terms, and approved orders on credit hold. Responsible for foreclosures, bankruptcies and accounts turned over for collection. Worked with owner to solve business problems through workout plans that include inventor management, cash flow analysis, and establishing credit-funding sources. Provided profitability plans to ensure store retention and promote growth. Assisted stores with their accounting and inventory management. Did cost analyses of products. Negotiated terms, pricing and discounts with vendors and customers.

2/1991 – 6/2000 Outboard Marine Corporation, Waukegan, IL Regional Credit Manager Managed Credit and Accounts Receivable functions for marinas in the southeastern US, Canada, Mexico, government accounts, and OEM accounts. Developed programs that reduced delinquency by over 18% and increased sales. Determined credit risk by analyzing financial and credit information. Established credit terms and limits; reviewed orders for accounts on credit hold. Supervised the collection of delinquent accounts. Responsible for the bankruptcies and accounts turned over for collection. Worked with storeowners to solve problems and develop profitability plans. Managed the floor plan division and the consumer financing department. Managed the third-party financing department. Assisted stores with getting bank financing, inventory control and general accounting. Did cost analysis on products. Supervised a staff of 4 people.

8/1974 – 7/1989 Bennett Industries, Peotone IL Director of Credit Managed the Credit and Accounts Receivable department with a staff of 7 people. Determined credit risk by analyzing financial and credit information. Established credit terms, and credit limits on both domestic and international accounts. Responsible for collections, bank debt writes off and cost analysis. Developed programs that kept the DSO below 36 days. Wrote contracts, negotiated prices, set shipping and delivery dates, helped customers obtain letters of credit and bank financing. Developed programs that redacted delinquency and credit risk. Monitored bankruptcies and accounts turned over for collection. Responsible for customers order approval and collections on international accounts. Reviewed orders on credit hold and revolved accounts receivable problems. Developed programs using just in time inventory that increased inventory control, and redacted credit risk. These programs increased sales by 15% and improve the profit margin by 18%. Managed internal audits and worked with outside auditors.

Education:

University of Maryland, College Park MD – Bachelor of Science in Finance National Association of Credit Management Six Sigma Certified – Credit Risk Management

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