Customer Service Sales

JELCIE C. LARGADO

Address: #**** ****** **. ****, *****, Tarlac Philippines

E mail Address: **********@*****.***

Contact No: +639*********

OBJECTIVE

Award-winning, client-focused professional in search of opportunity to provide attentive customer service.

WORKING EXPERIENCES

Company: PILMICO ANIMAL NUTRITION CORPORATION (Production of Prepared Animal Feeds) an Aboitiz Company

Under Agency: MELS MANPOWER SERVICES, INC.

Address: Sto. Domingo II, Capas, Tarlac Philippines 2315

Position: Customer Service Representative Assistant Finished Goods (under Warehouse & Distribution Department)

Period: March 28, 2016 to present

Job Description

●Booking of orders of the customers (under Oracle Application)

●Listen and respond to customers’ needs and concerns

●Provide information about products and services

●Taking orders, determine charges, and oversee billing or payments (coordination with Credit & Collection Team)

●Review or make changes to customer accounts (coordination with Sales Support Team)

●Handle returns or complaints (System adjustment under Oracle Application)

●Record details of customer contacts and actions taken (under Oracle Application)

●Research answers or solutions as needed (customers complaints regarding animal products)

●Refer customers to supervisors, managers, or others who can help (customers demand)

●Supervising Dispatch Report and maintaining inventory stocks on floor (coordinated with FGI Analyst)

●Consolidating Feeds Request for MIN-MAX inventory produced by Production Team

●Coordinating to accredited truckers and monitoring logistic for the deliveries of finished goods to the customers

Company: PILMICO ANIMAL NUTRITION CORPORATION (Production of Prepared Animal Feeds) an Aboitiz Company

Under Agency: MELS MANPOWER SERVICES, INC.

Address: Sto. Domingo II, Capas, Tarlac Philippines 2315

Position: Warehouse Clerk Spare Parts (under Warehouse & Distribution Department)

Period: October 16, 2015 to March 26, 2016

Job Description

●Assist shipping and receiving unloading trucks, checking in merchandise, matching purchase orders to sales orders and distributing to sales associates for processing.

●Read customer orders, work orders, shipping orders or requisitions to determine items to be moved, gathered or distributed and/or shipped.

●Move materials and items from receiving or storage areas to shipping or to other designated areas.

●Sort and place materials or items on racks, shelves or in bins according to predetermined sequence such as size, type, style, and color or product code.

●File requisitions, work orders or requests for materials, tools or other stock items and distribute items to shipping or to designated route driver storage area.

●Ensure warehouse is accessible and safe for salespeople and customer traffic.

●Assemble customer orders from stock and place orders on pallets or shelves, or relocate orders to a holding area or shipping department.

●Mark materials with identifying information using appropriate method.

●Open bales, crates and other containers.

●Record amounts of materials or items received or distributed via appropriate computer program.

● Assist in counting of physical inventory.

●Weigh and count items for distribution within plant to ensure conformance to company standards.

●May be assigned facilities maintenance duties as needed.

●Complete requisition forms to order supplies from other departments.

●Prepare parcels for mailing.

●Sweep, dust and mop. Organize warehouse and work area for orderliness at all times.

●Wear the proper safety equipment.

Company: Digitized Marketing Optimization, Inc.

Address: JEV Building, 3rd Floor Room E3 B, McArthur Hi way Balibago, Angeles City Philippines 2315

Position: SEO (Search Engine Optimization) Specialist

Period: January 20, 2014 to March 31, 2015

Job Description

●Optimizing websites

●Spider-Readable Content

●Creating materials for marketing websites (Content Creation)

●Marketing all the domain website into different websites

●Creating articles for different domain websites

●Back-linking of domain websites into different websites (On-page Keyword Targeting)

-Forum websites

-Blog websites

-Article Directory Websites

-File Sharing websites

-Profile Builder

-Infographics websites

-Audio Sharing websites

-Video Sharing websites

●Google Analytic (New Visitors & Old Visitors)

●Keywords Analyst / Keyword Research / Controlling for Keyword Manipulation

●Article Analyst (checking the keywords density of every articles)

●Backlink Checker / Backlink Analyst

●Onsite and offsite Anchor Text

●Link Building

●Local Maps / Business Listing optimization (Optimizing for placement in local search and portals, both web and social plus monitoring local activity)

●Social Media Promotion (Employing Twitter, Facebook, Linkedln, Google+, stumbleUpon, Reddit)

●Reputation Tracking (Watching brands results, social media remarks and web content to track success and monitor for danger)

Company: CASAMIA FURNITURE CENTER, INC. – Our Home SM Mall

Address: Manuel A. Roxas Hwy, Clark Freeport Angeles City Philippines 2315

Position: Invoicer

Period: June 6, 2013 to December 6, 2013

Job Description

• Assisting every customer from what they need, suggestions and complaints

• Receiving all incoming calls from the customers regarding their different concerns

• Creating Sales Invoice for every items that customers already purchased

• When the customer use their credit card, I am the one who assigned to call the bank for verification of the customer’s information.

• Scheduling all the items purchased by customers for delivery

• Calling the customers as a reminder to their items purchase delivery

• Compiling all the important documents such as copy of the receipt of credit card, sales invoice, daily sales report and delivery report

• Sending all the copy of important documents and send it main office (accounting department)

• Warehouse Assistant

• Sales Assistant

Company: Municipality of Capas

Address: Capas, Tarlac Philippines 2315

Position: PCOS (Precinct Count Optical Scan) TECHNICAL SUPPORT

Period: April 2013 to May 2013

Job Description

• Assisting every individuals to enter their ballot to PCOS

• Maintaining the PCOS Machine in good conditions

• Fixing the error or malfunction of the PCOS Machine

• Sending all the data or information to the COMMISSION ON ELECTION main office through PCOS Wi-Fi and Globe connection

• Troubleshooting the PCOS Machine if necessary

EDUCATIONAL ATTAINMENTS

TARLAC STATE UNIVERSITY

Tertiary Level (2009 2013)

Address: Romulo Blvd. San Vicente Tarlac City, Philippines

Course: Bachelor of Science in Information System

Certification for Best in Thesis (Online Customer Service (Ecommerce) For Fashbook Closet)

Certification of Appreciation Officer of Society for Information

Systems Students (SISS Organization) as Treasurer – 2011 to 2012

Certificate of Appreciation Organizer of Personality Development Seminar – Job Hunting 101 - March 23, 2012

LAWY HIGH SCHOOL

Secondary Level (2005 2009)

Address: Lawy, Capas, Tarlac, Philippines

Course: 2nd Honorable Mention

Special Awards:

Certification for Basic Computer Educational Lessons

Certification for Citizenship Advancement Training

Certification for Best in Science and Technology

LAWY ELEMENTARY SCHOOL

Primary Level (1991 2005)

Address: Lawy, Capas, Tarlac, Philippines

Course: 7 th Honorable Mention

PERSONAL INFORMATION

Date of Birth : December 8, 1991

Birthplace : Lawy, Capas, Tarlac, Philippines

Sex : Female

Age : 26 years old

Civil Status : Single

Citizenship : Filipino

Height : 5’1’’

Weight : 120 lbs.

I hereby attest that all the information stated above are true and authorized the institution to verify such given facts. Any misrepresentation of facts contained maybe held against me.

Sincerely Yours,

JELCIE C. LARGADO

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