Sales Customer Service

SUMMARY OF QUALIFACTIONS

Successfully trained in customer service with a success rating of (90 -100%)

Dedicated to customer/patient satisfaction and contributing to company success

Excellent organizational and multi-tasking skills

Work well both independently as well and as a contributing member of the team

Accuracy and attention to details

Experienced with medical billing and reimbursement process

Clear on HIPAA laws and regulation

Developed marketing customized to clients’ demands to better promote their products/service

Have a proven track record in marketing and sales

Experienced in the sales of strategic sourcing

Experienced at management level

WORK EXPERIENCE:

Healthcare Reimbursement Consultant/Billing

Global LLC, Gaithersburg, MD Nov 2016- Present

Assist with process of claim submission for multiple hospitals

Submit reimbursement requests to Medicare and Medicaid

Research and resolve client billing problem/issues

Work with patients to develop self-pay arrangements and payment plans

Post payments in a timely manner

Manage the status of accounts and balances in order to identify inconsistencies

Ensure all clients remain informed/provide solutions to better billing process

Handle confidential/personal information appropriately

Respond to patients problems promptly

Look after and maintain assigned accounts and update transaction status

Program Specialist/Contract

Covance Inc. Gaithersburg, MD Dec 2015- Sep 2016

Healthwell Foundation

Assist patients with chronic and life-altering illnesses in order to gain additional financial assistance through private and pharmaceutical donations

Handled incoming calls for patients and place outgoing calls to patients and healthcare partners

Documented calls in tracking system/escalate calls per guidelines and procedures

Worked with partner distributers and pharmaceutical manufactures to request products per assigned program guidelines

Conduct insurance research on behalf of patients to determine if they are eligible for their prescribed therapy.

Office Manager

Aston Dental Care, Aston, PA Nov 2010 - Feb. 2013

Oversaw daily dental office operations, while managing a staff of 6 employees

Responsibilities include administrative, insurance verification, payment processing, billing, personnel issues, human resources policies and procedures, and payroll

Presented and sold variety of dental treatments and assisted patients with obtaining financial assistance

Assisted in hiring and training office personnel

Maintained the office in compliance with such as OSHA, HIPAA, coding issues and updating policies and procedures

Inside Sales Account Executive

BravoSolutions Inc., Malvern, PA June 2008 - Sep. 2009

Effective in selling supply chain management tools delivered through e-sourcing software

Effectively handled over 400 managed accounts in manufactory, consumer goods and pharmaceutical industries

Identified clients demands on a quarterly basis, based on past trend analysis and estimated use of products

Utilized computer tracking program to generate sales reports and customer follow-ups (Salesforce)

Supported account executives' account penetration activities (research, etc.)

Directly lead generation (telesales, event marketing)

Supported company by selling events (customer conferences, trade shows, etc.)

General Manager

Professional Fitness Inc., New York, NY 2007 - 2008

A direct representative of Professional Fitness Inc. that made clear and concise decisions

Staffed and trained assistant managers and personnel for the New York region

Supervised and managed staff of 14 employees ensuring efficient customer service

Sold training workout sessions and held personal trainers accountable to contractual obligations at the point of sale

Responsible for maintaining payroll and monthly productions

Created monthly marketing plans that demonstrated ways to increase sales

Inside Sales Account Executive

Mines Press Inc., Cortlandt Manor, NY 2005 - 2006

Effectively handled over 350 managed accounts in insurance, law, and accounting environments

Successfully promoted stationary, newsletter, customary forms, brochures and websites to divert client population

Researched industry use of products to develop a competitive advantage to exceed customer’s demands

Contacted clients after conducting marketing analysis to inform them of new advertising specialties and marketing tools

Achieved numerous citations for outstanding performance in sales

Received commendation for clarity, correctives, and diligence

Marketing Research Analyst

Eastern Marketing Research, Virginia Beach, VA 2002 - 2004

Organized marketing materials for marketing campaigns and special product offers

Conducted phone surveys to assess in the promotion of worldwide products

Designed or assisted in the development of questionnaires

Gathered information for clients to help them effectively promote their products to a target market

Tracked customer’s response to client’s products and developed data to assist in future goals

Communicated with clients to understand and documented the business objectives

Formulated analysis plans and acquired client sign-off

EDUCATION:

Norfolk State University, Norfolk, VA 2000-2005

BS in Interdisciplinary Studies

Concentration in Finance, Marketing and Management G.P.A: 3.7

ACHIEVEMENTS:

Received SIFE award (Students in Free Enterprise) a global non-profit organization funded by financial contributions from corporations, entrepreneurs and government agencies. Awarded for global competition in business plan development

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