Customer Service System Administrator
Resume:
S. Sriram
Sheshayee Nagar
K.K.Nagar
Trichy - 620 021
+91 – 999-***-****
**********@*****.***
Personal Summary
A highly competent and organised systems administrator with experience of software procurement, installation, administration & compatibility. Possessing a proven ability to assist with the day-to-day running of an IT department and its business IT systems. Extensive knowledge of monitoring and controlling data security within guidelines to ensure compliance and report on possible improvements. Well mannered, articulate and able to act as point of contact for colleagues.
Looking for a suitable systems administrator position with an exciting, innovative and ambitious company that offers room for progression.
Work Experience
ARKA INSURANCE BROKING PRIVATE LIMITED, CHENNAI Aug 2016 – Mar 2018
Designation : System Administrator
Job Profile : I have been entrusted complete Network, Cloud and System
Administration for the Arka Insurance Broking Private Limited.
Description :
Setup and launch Amazon Linux EC2 instances, network interface with Elastic IP’s
Setup and managed Security groups
Setup and managed backup and recovery using Snapshot
Effective Cost calculation using AWS calculator
Conducting Cost optimization audit for clients AWS account
Create and configure S3 bucket with restricted policies
Setup Kibana for monitoring all the logs using Filebeat, Logstash & Elasticsearch
Managed and created user accounts, shared folders, printing services, providing day to day user support, log management, reporting, applying Group policy restrictions, etc.
Provided antivirus protection for desktop clients
Troubleshooting network problems
Fibernet Internet connectivity management
Wi-Fi Administration and Maintenance
Setup the Zoho CRM & Suite CRM for the company requirement and implemented in all branches. Regularly updating as per the user needs. Periodic reports and backup are taken.
Maintaining inventory of all Hardware & Software
Remote support for the users
DOSHI GROUP OF COMPANIES, CHENNAI Jan 2016 – Aug 2016
Designation : System Administrator
Job Profile : I have been entrusted complete Network and System Administration
for the Doshi Group of Companies
Description :
Installing and operating Windows desktop and server operating systems
TCP/IP networking and hardware maintenance and repair
Maintenance of ERP software Highrise with a backend of SQL Server 2008 R2
Solely responsible for Windows Small Business Server 2008. Added new
users and provided access to databases and system functions. Setup and support connected peripherals
Maintenance of File and Printer & Scan servers
Periodical backup and restoring files
Maintenance ADS of User ID, Groups and assigning permissions
Leased line and Broadband Internet connectivity management
Wi-Fi Administration and Maintenance
Visiting the Construction sites regularly and providing support to the staffs for Internet & ERP software
Biometric Administration and Maintenance
Remote support for the users
IP Camera monitoring and Administration
INVOSOURCE CONSULTANCY SERVICES, CHENNAI Apr 2015 – Dec 2015
Designation : Technical Support Executive
Job Profile : I have been entrusted complete Network and System Administration
for the entire company and responsible for the customer support
through chat and remote access
Description :
Installing and operating Windows desktop and server operating systems
TCP/IP networking and hardware maintenance and repair
Providing telephone and desktop support
Providing support to the customers for Windows, Macintosh and Linux
issues
Responding within agreed time limits to call-outs
Solely responsible for Windows 2008 Server. Added new users and
provided access to databases and system functions. Setup and support
connected peripherals
Earned solid reputation for resolving complex issues and providing
exceptional customer service
Provided special assistance to support remote access in adherence to
company standards
Selected to create new procedures to improve department productivity and
train new team members
Configuration and testing of any new hardware and software
Ensure Computer hardware in safe & complies with health and safety legislation
Applying patches in accordance with company procedures
Earned solid reputation for resolving complex issues and providing exceptional customer service
Escalated issues as needed and maintained communication with customer
J.J. COLLEGE OF ENGINEERING AND TECHNOLOGY, TRICHY Nov 2006 – Apr 2015
Designation : System Administrator
Department : System Support Group
Job Profile : I have been entrusted complete Network and System Administration
for entire J.J.Group of Institutions (Engineering College,
College of Education, Teacher Training Institute & Polytechnic)
Description :
Implement and supporting of OS, Servers and troubleshooting in N/Ws
Assembling and Installing the Hardware peripherals
Installation of System Software & Application Software
Maintaining existing LAN Network & implementing new LAN & VPN
16Mbps Leased line Internet connectivity Management for entire Campus
Wi-Fi Administration and Maintenance
Maintenance of File and Printer & Scan servers
Periodical backup and restoring files
Maintenance ADS of User ID, Groups and assigning permissions
Warranty Claiming and related follow-ups
Maintaining inventory of all Hardware & Software
Maintaining Records of Inbound / Outbound for the Hardware materials
Remote support for the users
IP Camera monitoring and Administration
Video Conference Administration
Antivirus Server configured and implemented
Performing all other activities prescribed by the Management and
Higher Authorities
Online Assessments
Handling major roles in conducting TCSiON online exams
Conducted more than 50 online exams such as – SBI, TMB, KVB, etc.
Conducted various Online Assessment for Campus recruitments
Conducted GATE exams for more than 3 years
SIFY IWAY, TRICHY Jan 2003 – July 2004
Designation : Cafe Administrator & Network Administrator
Description :
Implement and supporting of OS, troubleshooting in N/Ws
Assembling and Installing the Hardware peripherals in the Cafe
Installation of System Software & Application Software
Warranty Claiming and related follow-ups
Maintaining inventory of all Hardware & Software
Maintaining Records of Inbound / Outbound for the Hardware materials
Academic Qualification
Completed M.B.A (Project Management) in Alagappa University (2009 – 2011)
Completed M.Sc (Information Technology) in Bharathidasan University (2004 – 2006)
Completed B.Sc. (Mathematics) in Annamalai University (2000 – 2003)
Technical Skills
Operating System Windows 9x, 2000, XP, Vista, 7, 8, 10, 2003 Server, 2008 Server &
Linux
Hardware Computer Assembling and Component Level Troubleshooting
Networking LAN & SERVER Management, Maintaining existing LAN Network,
Implementing New LAN & VPN and Troubleshooting
Additional Credentials
Completed MCSA (Microsoft Certified Systems Administrator) Certification
70-270, 70-284, 70-290 & 70-291 (4 papers)
Completed a course on Computer Hardware and Networking at ACCEL IT Academy
Completed a course on Software Engineering and Advanced Java at BDPS Software Ltd
Personal Details
Father’s Name : Subramanian R.
Date of Birth : 11-01-1982
Marital Status : Married
Languages Known : Tamil, English, (Hindi – To Read)
Permanent Address : 29/14, Kamaraj Street,
Ayyappanagar,
Trichy – 620 021.
Declaration
I hereby declare that the above particulars are best of my knowledge and belief.
[S.SRIRAM]
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