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Customer Service System Administrator

Location:
Tiruchirappalli, TN, India
Posted:
May 01, 2018

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Resume:

S. Sriram

**, ********* ******* ******

Sheshayee Nagar

K.K.Nagar

Trichy - 620 021

+91 – 999-***-****

ac5azg@r.postjobfree.com

Personal Summary

A highly competent and organised systems administrator with experience of software procurement, installation, administration & compatibility. Possessing a proven ability to assist with the day-to-day running of an IT department and its business IT systems. Extensive knowledge of monitoring and controlling data security within guidelines to ensure compliance and report on possible improvements. Well mannered, articulate and able to act as point of contact for colleagues.

Looking for a suitable systems administrator position with an exciting, innovative and ambitious company that offers room for progression.

Work Experience

ARKA INSURANCE BROKING PRIVATE LIMITED, CHENNAI Aug 2016 – Mar 2018

Designation : System Administrator

Job Profile : I have been entrusted complete Network, Cloud and System

Administration for the Arka Insurance Broking Private Limited.

Description :

Setup and launch Amazon Linux EC2 instances, network interface with Elastic IP’s

Setup and managed Security groups

Setup and managed backup and recovery using Snapshot

Effective Cost calculation using AWS calculator

Conducting Cost optimization audit for clients AWS account

Create and configure S3 bucket with restricted policies

Setup Kibana for monitoring all the logs using Filebeat, Logstash & Elasticsearch

Managed and created user accounts, shared folders, printing services, providing day to day user support, log management, reporting, applying Group policy restrictions, etc.

Provided antivirus protection for desktop clients

Troubleshooting network problems

Fibernet Internet connectivity management

Wi-Fi Administration and Maintenance

Setup the Zoho CRM & Suite CRM for the company requirement and implemented in all branches. Regularly updating as per the user needs. Periodic reports and backup are taken.

Maintaining inventory of all Hardware & Software

Remote support for the users

DOSHI GROUP OF COMPANIES, CHENNAI Jan 2016 – Aug 2016

Designation : System Administrator

Job Profile : I have been entrusted complete Network and System Administration

for the Doshi Group of Companies

Description :

Installing and operating Windows desktop and server operating systems

TCP/IP networking and hardware maintenance and repair

Maintenance of ERP software Highrise with a backend of SQL Server 2008 R2

Solely responsible for Windows Small Business Server 2008. Added new

users and provided access to databases and system functions. Setup and support connected peripherals

Maintenance of File and Printer & Scan servers

Periodical backup and restoring files

Maintenance ADS of User ID, Groups and assigning permissions

Leased line and Broadband Internet connectivity management

Wi-Fi Administration and Maintenance

Visiting the Construction sites regularly and providing support to the staffs for Internet & ERP software

Biometric Administration and Maintenance

Remote support for the users

IP Camera monitoring and Administration

INVOSOURCE CONSULTANCY SERVICES, CHENNAI Apr 2015 – Dec 2015

Designation : Technical Support Executive

Job Profile : I have been entrusted complete Network and System Administration

for the entire company and responsible for the customer support

through chat and remote access

Description :

Installing and operating Windows desktop and server operating systems

TCP/IP networking and hardware maintenance and repair

Providing telephone and desktop support

Providing support to the customers for Windows, Macintosh and Linux

issues

Responding within agreed time limits to call-outs

Solely responsible for Windows 2008 Server. Added new users and

provided access to databases and system functions. Setup and support

connected peripherals

Earned solid reputation for resolving complex issues and providing

exceptional customer service

Provided special assistance to support remote access in adherence to

company standards

Selected to create new procedures to improve department productivity and

train new team members

Configuration and testing of any new hardware and software

Ensure Computer hardware in safe & complies with health and safety legislation

Applying patches in accordance with company procedures

Earned solid reputation for resolving complex issues and providing exceptional customer service

Escalated issues as needed and maintained communication with customer

J.J. COLLEGE OF ENGINEERING AND TECHNOLOGY, TRICHY Nov 2006 – Apr 2015

Designation : System Administrator

Department : System Support Group

Job Profile : I have been entrusted complete Network and System Administration

for entire J.J.Group of Institutions (Engineering College,

College of Education, Teacher Training Institute & Polytechnic)

Description :

Implement and supporting of OS, Servers and troubleshooting in N/Ws

Assembling and Installing the Hardware peripherals

Installation of System Software & Application Software

Maintaining existing LAN Network & implementing new LAN & VPN

16Mbps Leased line Internet connectivity Management for entire Campus

Wi-Fi Administration and Maintenance

Maintenance of File and Printer & Scan servers

Periodical backup and restoring files

Maintenance ADS of User ID, Groups and assigning permissions

Warranty Claiming and related follow-ups

Maintaining inventory of all Hardware & Software

Maintaining Records of Inbound / Outbound for the Hardware materials

Remote support for the users

IP Camera monitoring and Administration

Video Conference Administration

Antivirus Server configured and implemented

Performing all other activities prescribed by the Management and

Higher Authorities

Online Assessments

Handling major roles in conducting TCSiON online exams

Conducted more than 50 online exams such as – SBI, TMB, KVB, etc.

Conducted various Online Assessment for Campus recruitments

Conducted GATE exams for more than 3 years

SIFY IWAY, TRICHY Jan 2003 – July 2004

Designation : Cafe Administrator & Network Administrator

Description :

Implement and supporting of OS, troubleshooting in N/Ws

Assembling and Installing the Hardware peripherals in the Cafe

Installation of System Software & Application Software

Warranty Claiming and related follow-ups

Maintaining inventory of all Hardware & Software

Maintaining Records of Inbound / Outbound for the Hardware materials

Academic Qualification

Completed M.B.A (Project Management) in Alagappa University (2009 – 2011)

Completed M.Sc (Information Technology) in Bharathidasan University (2004 – 2006)

Completed B.Sc. (Mathematics) in Annamalai University (2000 – 2003)

Technical Skills

Operating System Windows 9x, 2000, XP, Vista, 7, 8, 10, 2003 Server, 2008 Server &

Linux

Hardware Computer Assembling and Component Level Troubleshooting

Networking LAN & SERVER Management, Maintaining existing LAN Network,

Implementing New LAN & VPN and Troubleshooting

Additional Credentials

Completed MCSA (Microsoft Certified Systems Administrator) Certification

70-270, 70-284, 70-290 & 70-291 (4 papers)

Completed a course on Computer Hardware and Networking at ACCEL IT Academy

Completed a course on Software Engineering and Advanced Java at BDPS Software Ltd

Personal Details

Father’s Name : Subramanian R.

Date of Birth : 11-01-1982

Marital Status : Married

Languages Known : Tamil, English, (Hindi – To Read)

Permanent Address : 29/14, Kamaraj Street,

Ayyappanagar,

Trichy – 620 021.

Declaration

I hereby declare that the above particulars are best of my knowledge and belief.

[S.SRIRAM]



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