Dagmaris Graziani ac5awd@r.postjobfree.com • 917-***-****

Dynamic professional with creative and resourceful talents coupled with demonstrated capacity to provide across the board executive-level support. Solution oriented, highly organized, and dependable.

Complex Scheduling: Adept at prioritizing tasks, resolving conflicting demands, and create workable solutions. Exert effort to oversee preparation details ahead of schedule and ensure a high level of client satisfaction.

Communication: Well developed interpersonal and negotiation skills necessary for facilitating contract agreements, coordinating detailed arrangements, facilitating procedural processes, meeting deadlines, and cultivating relationships.

Event Planning: Certified Meeting Professional with collective knowledge of technical, financial, and business expertise to plan, guide preparation and execute scheduled items smoothly and timely.

Key Strengths: Proficient in English and Spanish, basic French and Italian. Naturally curious and ask questions for clarity. Independent, but also a team player. Proficient in Microsoft Office Suites, SalesForce, and Google Suites (Gmail, Docs, Spreadsheet, Presentation, and Drive). ITHINKEVENTS, LLC, San Francisco, CA

Senior Operations Manager (Mar 2017 – Present)

Schedule, plan, and adapt events to complement client's vision and allocated resources. Manage travel, resolve any conflicts, facilitate communications, and protect confidentiality agreements between company and key clients.

Selected Contributions:

Schedule hotel accommodations and managed complex travel for 25 C-Level Executives from Google, Inc. going to and from Hong Kong to Macau. Transportation modes included ferry, private jet, helicopter, and automobile.

Arrange access for Google’s top security team to enter 25 hotel rooms and perform necessary security checks; coordinated room modifications according to each Executive's preferences.

Collaborate with external vendors to ensure proper execution of events.

Prepare and finalize Planning Decks via Google Presentation or PowerPoint for client’s review and final project selection.

Manage client events from budget creation, hotel negotiation, menu planning, audio visual selection, on- site management and reconciliation.

ADVANCED HEALTH MEDIA, New Providence, NJ

Planner, Meeting & Speaker Bureau (Feb 2015 – Feb 2017) Primary contact and resource provider for live and virtual Speaker Bureau programs. Negotiated contracts for logistical meeting arrangements from venue qualification to selection of audiovisual equipment. Ensured pharmaceutical and regulatory guidelines were adhered to for all scheduled events. QUALIFICATIONS SUMMARY

PROFESSIONAL EXPERIENCE

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Dagmaris Graziani

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Selected Contributions:

Booked and scheduled air and ground travel, hotel accommodations, and meal considerations for 80 doctors (Key Opinion Leaders or KOL's). Prepared detailed itineraries and responded to questions and special accommodation requests.

Negotiated a 35% cost savings in ground and air transportation with selected vendors.

Submitted KOL's expenses adhering to the PhRMA Guidelines. MEETING LOGISTICS, LLC, New Providence, NJ

Program Manager (Aug 2013 – Mar 2014)

Booked accommodations, arranged transportation, and negotiated contracts for meeting participants. Reviewed venue locations and client requested preparations ahead of events. Attended and monitored events to ensure client and participant satisfaction.

Selected Contributions:

Organized and supervised preparations for MOCK Meetings for healthcare events such as FDA Advisory Committee.

Realized a 12% return on investment through successful, creative negotiations with vendors.

Completed administrative project work and special assignments as requested. LACONCHA, A RENAISSANCE RESORT, New York, NY

Senior National Sales Manager (OCT 2011 – AUG 2012) Arranged events details and coordinated catering menus to meet client budgets. Created monthly and quarterly budget status reports via Microsoft Excel. Conducted site inspections, checked signage displays, and arranged event security.

Selected Contributions:

Utilized yield management techniques by negotiating profitable room rates and functional space commitments.

Secured networking opportunities for sales and strengthened vendor relationships by attending industry events.

Negotiated a 6% savings on food costs with local vendors. PUERTO RICO CONVENTION BUREAU, New York, NY

Regional Sales Manager (Jun 2007 – Oct 2011)

Promoted Puerto Rico as the preferred meeting destination of the Americas with over 14K hotel rooms and 1.3M sq. ft. of state-of-the-art meeting space. Developed and monitored office budget, strategic marketing plan, and sales strategies.

Selected Contributions:

Organized presentations, destination reviews, trade shows, and participated on sales calls.

Networked with industry vendors to secure top service offerings for clients. Bachelor of Science, Commercial Recreation and Tourism MONTCLAIR STATE UNIVERSITY, Montclair, NJ

EDUCATIONAL BACKGROUND