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Change Management / Learning & Development Program Manager

Morris Plains, New Jersey, 07950, United States
April 30, 2018

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Professional Resume

Michael Swift

*** ******** ***, ****** ******, NJ 07950

Home 973-***-**** / Cell 973-***-****





Change Management / Learning & Development / Program Management Professional who:

Produces measurable business results through transformation / change and L&D program design, development, and execution

Creates solutions to business initiatives requiring workforce adoption and sustained commitment

Applies agile, iterative methodologies to the design and development of change, learning & development, performance improvement, and transformation initiatives

Increases organizational change capability

Designs and executes awareness, communication, and promotional programs supporting change and transformation initiatives

Creates effective, engaging communications/messaging with creative branding/media campaigns

Capability / Experience Summary

Change Management

Lead global change initiatives including reorganization, mergers/acquisitions, business process redesign, workflow changes, technology upgrades, new platforms/systems (CRM/ERP/Proprietary)

Use of commercial methodologies (Kotter, Prosci) and various client-specific methodologies

Develop, deliver, and execute strategic and tactical solutions

Assess change capacity and readiness at organizational, business unit, and workforce levels

Learning & Development

Full L&D lifecycle experience: needs analysis, instructional design, learning asset development, and delivery including: e-Learning, blended, mobile, and instructor-led (virtual and live)

Manage L&D Department (32 trainers/instructional designers, $4.9M budget, 13K+ customers)

Develop and execute L&D projects to synchronize with systems development and/or business implementation schedules

Hands-on experience with Articulate Storyline, Captivate, Lectora, and others

Experienced with Adobe Creative Suite and other audio, graphics and, video editing tools

Learning analytics including learning asset utilization, effectiveness, and cost/benefit

Design pre-and post-training assessment instruments including comprehension and effectiveness

Program / Project Management

Director of global PMO overseeing business, infrastructure, IT, and Performance Management Program (PMP) projects

Implement project management processes & methodologies in three global technology centers and six regional centers providing initial and on-going methodology support

Monitor and report organizational project portfolio, coach and mentor project managers, and assure compliance with standards

Managed numerous change and L&D projects across many industries and functions

Professional Resume

Michael Swift

Professional Accomplishments and Capabilities

Senior Change Management / Learning & Development Consultant Swift3 Solutions

August 2017 – Present Morris Plains, NJ

Change Management, Transition, and Adoption strategy and implementation planning for rollout of global Enterprise Social Network (ESN) targeting 50K+ users

Develop implementation Roadmap / transition schedule with adoption / utilization goals and KPIs

Create Communications Strategy to achieve global awareness across all audiences and maximize early ROI through targeting high value business, country, functional, and project user groups

Design a User Evangelist team strategy to support adoption, accelerate participation, and rapidly develop engagement and participation skills

Execution planning for pilot implementation of Microsoft Teams with objective of determining impact on team performance during transition and learning curve to reach high proficiency

Pilot team identification and selection

Prepare baseline orientation and transition plan for pilot team members

Coach project leaders and team members throughout transition

Monitor, record, and report project team performance metrics

Change Management Workstream Lead BNP Paribas

December 2016 – July 2017 New York, NY

Lead change management strategy and execution supporting HR Americas Transformation initiative.

Change management, engagement, and communications for HR staff throughout reorganization and realignment of roles and responsibilities based on process optimization, centers of expertise, and strategic alignment with business units

Change management / communications for Commercial Institutional Banking promoting new HR organization and implementing self-service capabilities available through new technology

Modeled change impact across transformation workstreams and developed stakeholder impact projections for each HR function

Developed case for change and communications aligned with stakeholder management strategy

Senior Learning & Development Program Manager SAP

April 2016 – October 2016 Palo Alto, CA

Program / Change management of transformation of SAP learning organization, merging siloed business-focused learning units into a high impact learning organization joined under the CLO.

Drive / execute change management strategy and tactics vital to reorganization

Develop program charter with roadmap, high-level program plan, resource requirements, risk assessment, and success metrics

Promotion of SAP Learning Culture and global learning resources for Leadership, Talent Management, Professional Development, and niche programs such as Early Talent and Women in Leadership

Manage Professional Development learning resources offered by vendors including extensive analysis of learning resource utilization / value delivered and mapping to competency models

Define processes for implementation of global tuition reimbursement program focused on re-skilling and retention of talent

Program Management of 11 high-impact process improvement workstreams focusing on enhancing learning development and delivery and aligning it with business strategy by focusing on collaboration, solution sharing, tool consolidation, and best practices

Professional Resume

Michael Swift

Professional Accomplishments and Capabilities (continued)

Practice Director, Change Management & Communications ArborSys Group

March 2013 – April 2016 Lawrenceville, NJ

Managed multiple global change management and learning & development projects including initiatives focused on business process management, structured content management, and knowledge management

Help client leaders prioritize, sequence, and fast-track critical initiatives by providing tools, processes, and consultative resources to accelerate execution and business benefits

Lead the development of client change management strategies and plans

Develop tactics and tools for change management, communications, case for change, learning & development, and change agent networks

Use Enterprise Social Networks to support change and transformation initiatives, knowledge capture and sharing, and other business programs

Drive adoption of change and development of metrics to measure change sustainability

Learning & Development / Change Management Consultant Swift3 Solutions

January 2010 – March 2013 Morris Plains, NJ

Led client projects: project goals, project plans, critical success factors, milestones, and risks

Created business impact analysis to plan and schedule implementation and transition projects

Learning analytics including learning asset utilization, effectiveness, and cost/benefit

Apply adult learning principles to develop learning / performance support materials for new business processes, organizational change, collaboration/knowledge sharing, and system projects

Create storyboards, user personas, and business scenarios for rapid, iterative development of learning, transition, and ongoing operations support materials

E-learning development with a variety of tools and spanning numerous domains and industries

Director, Program Management Office American International Group

November 2000 - December 2009 New York, NY

Implemented project management processes & methodologies in three global technology centers

Monitored IT and Performance Management Program (PMP) projects, coached and mentored project managers, assured compliance with standards, and reported divisional project portfolio

Implemented e-learning program for 600 IT professionals

Created project management training curriculum for over 50 domestic and international project managers and delivered using instructor-led and e-learning platforms

Implemented Business Analyst training program to improve requirements gathering, specification, and validation results

Director, Training and Educational Technologies American International Group

January 1993 - November 2000 New York, NY

Managed staff of thirty-two Trainers and Instructional Designers serving 13,000 users nationally, with $4.9 million annual budget

Implemented marketing campaign to increase the awareness of department as a source of business and technology training, increasing service delivery by 6X over 8 years

Training program leader in over sixty major claims, underwriting, and litigation projects

Initiated web-based and videoconference-delivered distance learning programs

Developed Intranet-based training evaluations and performance support tools

Professional Resume

Michael Swift


Change Management

Organization / People Readiness Assessment

Stakeholder Analysis/Engagement/Management

Collaboration Solutions & Tools

Knowledge Sharing & Management

Learning & Development Solutions

Performance Improvement & Support

Learning Delivery & Management

Learning Needs Analysis

Learning Impact Measurement & KPIs

Instructional Design


Blended Learning

Mobile & Social Learning


Structured Content Management

Business Process Management


Program / Project Management

Agile Methodologies

Business and Requirements Analysis

Microsoft Office 365

Microsoft Office 2016 (all earlier)


Enterprise Social Networking (i.e., Yammer)


Remote Team Management

Leadership / Management


MBA, Finance, California State University – Los Angeles

BS, Accounting, California State University – Los Angeles


Agile Instructional Design

Agile Project Management

Data Analytics / Visualization

Design Thinking

Infographic Design

Microsoft Power BI

Six-Sigma Black Belt

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