Antonette Petitt

**** ***** **. ****** ** *****

C1: 310-***-**** C2: 310-***-****

ac5auw@r.postjobfree.com

PROFESSIONAL SUMMARY:

Senior Operations Administration and Sales Management with 18+ years of sales, service and operations experience. Detail-oriented, organized and highly resourceful individual with strong decision-making, problem solving abilities, reliability with strong MS Office skills; SAP experience. WORK HISTORY:

Sales / Administrator 07/2016 to Present

Choice Technical Services - Cerritos, CA

Develop and oversee customer retention campaigns

Participate in and improve upon in-house brand promotions (Sharp, Canon, KIP, Brother, Lexmark, Markforged 3D printers, Pro-Active IT)

Engage with minimum 10 customers per day via live contact and follow up with all prospects within two days

Learn and recognize triggers based on customer behavior and engage with customers who request to terminate or downgrade service

Manage budget and hit or exceed monthly quota as established by Account Management Supervisor Branch Administration Manager 04/1997 to 01/2016

Konica Minolta Business Solutions – Gardena, CA 90248

Prepared vendor invoices and processed incoming payments (Branch level AR/AP for corporate processing)

Handled all incoming calls for business and client requests for information.

Leveraged advanced skills and training to support operational needs of multiple departments.

Lead a team of branch administrators and fulfilled personnel related duties.

Ensured timely and accurate order processing, aftermarket billing, and customer support for locally and remotely processed sales and service transactions (SAP).

Reviewed monthly progress and results with local Branch management

Provided coaching, training, and performance evaluation of direct team members

Recruited and hired new members of the administration team

Assisted branch personnel with employee benefits, schedules, working conditions and promotion opportunities.

Administrative support to Branch General Manager and department managers

Evaluated and processed bi-weekly payroll for hourly and non-exempt staff

Administered and processed all payroll, COBRA, disability and FMLA issues at the branch level for Corporate Benefits Dept.

Reviewed human resource paperwork for accuracy and completeness by verifying, collecting and correcting additional data before corporate HR process

Assisted management staff in annual month-end and year-end processes and data audits. EDUCATION:

University of Phoenix, Gardena, CA. - Business Administration and Management (continuing studies, 2008) College of San Mateo, San Mateo, CA – Technical Arts and Graphics (AA, 1992) Skills

MS Office, SAP, Accounting, Executive support, Data Analysis, Event Planning, Communication, decision Making, Time Management, conflict Resolution, Adaptability, Teamwork and Leadership, tax preparation, payroll, P&L, Human Resource knowledge

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