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Management Sales

Bellevue, Washington, United States
April 30, 2018

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Core Competencies

Profile Summary

Innovative, technology oriented professional with around 12 years of global experience across various aspects of Product development lifecycle with expertise in Digital, CRM in Supply Chain, Telecom and Retail domain. String product management professional graduated from IIM Indore.

An effective organizer with excellent interpersonal skills. Passionate about solving complex business problems and driven by goals.

Product Management Expert: drove end-to-end product operations, was responsible for scope management, critical path analysis, effort-time estimation, tracking and monitoring activities, risk analysis, and quality management to accomplish product objectives while managing constraints

Transformation/Digitization Specialist: Conceptualized and created different tool e.g. Digital Maturity Index and Omni-channel maturity index, which help in assessing digital maturity level

Business Analyst: Expertise in requirement gathering, requirement analysis, feasibility analysis and scope analysis; Expertise in requirement gathering, requirement analysis, feasibility analysis and scope analysis

Bid Management & Pre Sales: Leveraged skills in managing the process driven Bid Management; cost-effort estimation & proposal development for standard in house products, transformations projects & bundled solutions; hosted customer workshops and prepared bid defense

Scrum Master: Facilitated/conducted various scrum ceremonies [Release planning, Sprint planning, Daily Scrum, Sprint review and Sprint retrospective] and Ensured that various artifacts are always up-to-date, so they work as ‘Single Source of Truth’ for all the stakeholders.

Led strategic initiatives to drive revenue generation; explore and define new delivery & governance models; and direct IT strategy to align organizational readiness with business strategies, goals & objectives

Product Management

Digital Consulting

Business Analysis

Pre Sales & Bid Management

Strategic Planning


Scrum Master

Project Management

Change / Risk Management

Change Management & Delivery

Team Building & Leadership



Post Graduate Program in Management from Indian Institute of Management (IIM), Indore

Executive Leadership Program with University of Pittsburgh, USA

Bachelor of Technology (Hons.) from National Institute of Technology, Jamshedpur



Oracle Customer Order Management

Siebel 7.7 CCV

Notable Accomplishments

For Tech Mahindra:

Star Performer of RIS Project

Developed and maintained the product vision and strategy and effectively communicate that vision to the scrum team

Digital Maturity Index(DMI) evaluation done for South Africa Telekom enterprise customer

Created different digital solutions and presentation of exiting solutions to various existing and prospective customers

Creation of different sales collaterals e.g. brochure, presentation, case studies for different digital solutions

For CyberTech System and Software Limited:

Led & delivered various projects e.g. MCGM, TMC, AECOM, on time and in budget

Anticipated and managed changes effectively in rapidly evolving agile business environments and managed risks through adequate planning for various projects e.g. MCGM, TMC, AECOM

Part of CyberTech Management Leadership - Strategic Implementation Team working in coordination with CEO

Received HR files award and Executives director appreciation for successful deployment of first phase of a strategic project in very tight schedule.

For Dell India Pvt. Ltd.,

Instrumental in implementing a next generation standard integrated customer service platform to enable a global 30K agent user base Using Siebel-CRM and OpenSpan.

Received Management Award for designing & delivering functionality developed Using OpenSpan (Desktop Integration Tool) with minimal defects raised in the DIT (Development Integration Testing), SIT (System Integration Testing) and UAT (User Acceptance Testing) phase leading to high customer satisfaction.

Contributed over $22K of cost savings by leading & guiding team of 5 engineers to use industry best practices of software development for SIEBEL Configuration.

Achieved over 38% reduction in reported defects by reducing defect leakage from development to validation cycle for the OpenSpan and SIEBL configuration team.

Work Experience

Jun’17- till date Tech Mahindra Americas, Seattle, USA as Product Manager

Key Result Areas:

Develop and maintain the product vision and strategy and effectively communicate that vision to the scrum team

Prepare and maintain strategic product road-map and Product Requirement Document; be well versed with the current industry trends so that product is ready for future requirements

Interact with all the stakeholders to understand their requirements, manage expectations of various stakeholder groups in order to achieve maximum business value

Act as liaison between client’s business stakeholders and product implementation team; collect requirements from clients for product implementations and customization

Use agile/lean methodologies to drive and deliver enterprise-scale digital product

Write requirements (user stories) for product features working with stakeholders (both internal and external) as needed, ensuring that customer, stakeholder and market needs are met

Act as Product owner and own product backlog, prepare and prioritize user stories for development team, conduct backlog refinement meetings to explain user stories to development team

Define and execute user stories that ensure a superior customer experience when using the feature/product

Organize and work with cross-functional teams and remote resources to drive process and deliver product on time and within budget

Assisted testing team in prioritizing the testing approach and test scripts for user testing

Drive beta, pilot and MVP programs using an iterative, user-led approach with early-stage features/proof of concepts

Nov’14- May’17 Tech Mahindra, Pune, India as Product Manager

Key Result Areas:

Conceptualized and created of different tool e.g. Digital Maturity Index and Omni-channel maturity index, which help in assessing digital maturity level

Consulting & Strategy for Digital Enterprise & Transformation Services, Retail Omni-channel, SAFA, Mobility

Interaction with different customer to gather and understand different pain area and requirements

Analysis of the problem statement specifications provided by the clients

Creation of different strategy, solution and response based on analysis of customer’s problem.

Sound understanding of different digital area e.g. mobility, social, cloud, mobile application etc

Understanding of Digital Enterprise & Transformation Services, Retail Omni-channel, Mobile Products

Actively engaged in creation of digital solutions and presentation of exiting solutions to prospective customers

Actively involved in creation of different product offering in telecom vertical

Actively involved in market research, business case development, and strategy formulation.

Helped in creating solutions and road maps for different offering during Annual sells planning

Actively engaged in solution creation, pre-sales, response to RFX’s & proposals, scope management, and pricing.

Previous Experience

Sep’12-Nov’14 CyberTech System and Software Limited,Thane as CML Consultant

Key Result Areas:

Product Management and Engagement Management:

Strong background in Project Management with ability to develop and deploy plans that achieve strategic business goals

Responsible for P&L of 1.5 million with a team size of 13 members.

Actively engaged in project management activity, planning timelines, budgeting cost and resources for the project; Coordinating with key project stakeholders for project delivery

Client Management and Engagement Management with focus on farming accounts.

Expertise in leading the team, ensuring timely deliverables from the team and working on multiple projects in parallel.

Led & delivered a project, for AECOM for monument management application on time and in budget

Actively involved in solution formulation, development of statement of work, client interaction, and strategy formulation in various domains

Business Analyst and Scrum Master:

Expertise in requirement gathering, requirement analysis, feasibility analysis and scope analysis

Actively engaged in conducting as-is study of system and providing to-be state analysis

Extracted the client's complete business requirements by interacting closely with the client/ business users. Defined customer business needs into application and operational requirements

Conducted brainstorming sessions with stakeholders to gather functional and non-functional requirements

Identified, managed and resolved gaps within the requirements and interdependencies

Gathered requirements and prepared Business Requirement document, functional document, detail design document etc. for AECOM & MCGM

Created Use Cases Documents containing Themes, Epic, User stories, use case diagrams, business rules, process flows, and functional flows

Facilitated/conducted various scrum ceremonies [Release planning, Sprint planning, Daily Scrum, Sprint review and Sprint retrospective] and Ensured that various artifacts are always up-to-date, so they work as ‘Single Source of Truth’ for all the stakeholders.

Driving adoption of scrum rules across various teams to ensure adherence to agile best practice

Worked with scrum master to remove any impediments

Worked with multiple teams to identify, manage and track risks, assumptions, issues and dependencies.

Bid Management, Proposal Development and Sales Support

Actively engaged in solution architecture, business model creation, feasibility analysis, creation of POCs, system design in various domains e.g. CRM, Telecom etc.

Actively engaged in business development activities, sales pitch development, creation of marketing collateral, ROI & TOC analysis and product presentation

Actively engaged in pre-sales, response to RFX’s & proposals, scope management, pricing, and product development initiative in various domains e.g. CRM, Telecom etc.

Actively involved in business case development, business valuation of service delivery model, client interaction and strategy formulation.

Drive deal closure by involving various stakeholders at different stages of the deal cycle

Hands on work experience in various SDLC methods such as Agile (Scrum), incremental and Waterfall.

Experience of working in cross-cultural and multi-lingual environments.

Size of Business Unit increased by twofold with new proposal conversion and sales generation

Nurtured a critical engagement and increased team size from small to medium

Dec’08-Aug’11 Dell India Pvt. Ltd., Bangalore, India as Software Development Sr. Advisor

Key Result Areas:

Participated in the envisioning workshops, gathered requirement, Conducted Joint App Design session with the business and drive the Conference Room Pilot sessions to present the final solution.

Provided Technical Consultancy for new and existing CRM projects.

Designed & implemented solution to integrate a legacy custom CRM application with newly implemented chat, CTI, email, knowledge management systems and Siebel CRM System on agent's desktop using OpenSpan.

As process champ implemented best practice, identified risk/issues and devised plans to avoid reoccurrence of issue in subsequent release.

Extensively worked in customization of Siebel Applications using Siebel Tools on Configuration, Workflow Process, Assignment Manager, VBC, EBC, DVM, Inbox, Task UI etc.

Extensive knowledge of Siebel call center, field services, Siebel Sales etc.

Mentored and trained over 10 new Engineers in functional & technical aspects of OpenSpan and Seibel-CRM and helped business user trainer with user training and training manuals.

Hands on experience of software development lifecycle models such as Agile and Waterfall.

Jun’05-Dec’08 Tech Mahindra Ltd., Pune, India as Technical Associate

Key Result Areas:

Responsible for functionality implementation, documentation, team management and mentoring for One Siebel project.

Created functional requirements and technical design document from high level client requirement documents.

Worked on the development and maintenance of Switch Manager used by BT to manage and configure switches.

Hands on experience of working on multiple releases simultaneously.

Trainings & Extra-Curricular

Member of Energy @ IT: Organising committee member for team building & recreational activities and associate Admin for the worldwide forum for hosting events for connecting people for exchanging, interacting & collaborating for the advancement in IT.

JOSH marketing team member: Tech Mahindra's employee association for organizing cultural, social, team building activities, employee welfare, education events etc.

Passionate about swimming, badminton and cricket

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