Customer Service Representative

Kerone Smith

Tampa, FL

*************@*****.*** - 813-***-****

im reliable hardworking I love whatever it is my job entitles I go above an beyond for my company high energy

compassionate an firm. I love taking on leadership roles because it comes natural to me I think outside the

box to resolve any an every issues that may occur

Authorized to work in the US for any employer

WORK EXPERIENCE

Senior Customer Service Representative

Terminix - Tampa, FL - April 2017 to Present

Help schedule service appointments

Receive renewal payments over the phone

Involved in problem solving scerenios depending on job need

Small Business Specialist

bank of america - Tampa, FL - September 2015 to February 2017

assisting clients closing accounts, account reviews with clients, assist in ordering new debit cards for the

business, helping clients open up online banking accounts an resetting passwords, helping clients in the

transfer of funds domestic an international through online banking, providing nothing less then excellence while

maintaining a quick an speedy customer experience, providing feedback about the business services that we

have to offer for small business clients.

CSR

one touch direct - Tampa, FL - December 2014 to September 2015

Responsibilities

I assist customers with billing charges minor troubleshooting on devices taking payments and upgrades on

phones

Accomplishments

employee of the month

Skills Used

Listening skills, proper grammar, great communication skills speaking with customers, problem resolution

Asst Manager

Rent a center - Tampa, FL - October 2012 to August 2014

Responsibilities

I received payments on rental agreements, was involved with sales of the store, in charge of credit percentage

numbers, open and close the store, did deposit runs, was involved in delivery the furniture, call the shots on

the collection decisions made in the store

Skills Used

I demonstrated great customer sevice skills by answering the questions that customers had receiving proper

payments to keep customers on the proper pay schedule delivering there furniture on time showing the

accountability in opening an closing the store leadership in managing my teams goals an making sure tasks

were done daily

Fry Cook

Five guys burgers and fries - Glenmont, NY - January 2011 to September 2012

Responsibilities

Cleaned the dining area cooked burgers an fries prepared prep for the next day sanitized the back room floor

restock products closed the shop

Accomplishments

perfect attendance, recognized for outstanding customer service

Skills Used

Good listening skills by hearing what the customers are saying so I can receive there order properly good

leadership skills by handling the daily routines that needed to be accomplished during my shift teamwork by

making sure everything around me was in order regardless being my responsibility or not

Customer Service Representative

Torian insurance - Albany, NY - June 2004 to January 2009

Responsibilities

Filing folders answering phone calls receiving payments from customers data entry some work with Microsoft

office faxing certain paper work maintaining the office as far as office supplies taking out the trash directing

calls to the proper employees

Accomplishments

employee of the month four months straight

perfect attendance for two years

received a cert of excellence for customer service skills

Skills Used

I demonstrated awesome customer service skills while talking to customers helping them with whatever

questions they may have I demonstrated leadership by making sure the agents had all there supplies an there

appointments were being kept I also demonstrated active listening by hearing what may be the issue with

customers when they call an direct them into the proper direction

EDUCATION

Criminal justice

Hvcc - Troy, NY

2004 to 2007

SKILLS

Account management, Inventory management, sales management, excellent verbal skills, hardworking an

reliable

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