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Information Security Support

Southfield, Michigan, United States
April 30, 2018

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***** ****** ***** **** § Southfield, MI 48034 § Phone: 248-***-**** (hm) / 248-***-**** (cell)



To interface with clients, vendors and visitors on my extensive knowledge and experience of security, auditing and administrative technology. With a solid knowledge and experience of computers and relevant software applications and design, implementation, and maintain requirements for hardware and software multiple platforms and applications. Capitalize on my expertise in the IT field to expedited assignments in a timely manner.

Technical Summary:

MS Office Suite Word/Access/Excel /Power Point, ADS Management; Cerner millennium, Radnet, FirstNet, POE, PowerChart, Lawson: PeopleSoft, Remedy, Business Object, wordPerfect, Endeavor, CA-Top Secret, CA-ACF2, Ca-7/11, CA Dispatch, SMS-Invision, Peregrine, SMIT administration, ISPF/TSO, UNIX shell scripts, JCL, Rexx, COBOL, Outlook, Group Wise, Vista.

Unix/Sun/Solaris, IBM AIX, IBM 390, vtam, Novell Netware, VMS, Mac/OSX, NT Windows 2000, MS Exchange, Windows NT Server, VMS-CCL, TCP/IP, LDAP.


Southfield Public Library 09/2010 – Present

Computer Assistant

Administer patron and guest services reservations

Instruct basis MS-Word, Excel, PowerPoint on an individual basis’s.

Handle special projects as requested by technology manger and coordinator.

Setup, maintain and repair the hardware and software utilized in the library’s patrons and staff. Assist library patrons with use of computers and software programs, printers, faxes, copier and microfilm machines.

Troubleshoot and resolve patron and staff inquiries involving various hardware and software applications.

Perform basic equipment maintenance.

Track and maintain computer inventory.

Provide general support for patron laptops and tablets.

Henry Ford Health Systems 11/2012 – 12/2013

Helios Super User

Provide support to end users at Henry Ford Ambulatory clinics.

Liaison between end users, specialty and site leaders.

Participate in pre-go live logistics / process preparation meetings.

Identify and communicate potential issues, risks, and resistance to change

Report any type of potential problems to appropriate management in a timely manner

Ability to interface with internal business analysts, hospital client users and external vendors.

Ability to meet deadlines and set priorities.

Ability to obtain and exchange information

Ability to work independently on a day-to-day basis

Select Resources Consultants 08/2006 – 04/2008

Information Security/Identity Analyst

Grandville, MI

Security Data Analyst/Borders Bookstore

Assist customers in evaluating customized software to meet their individual needs.

Proficient in analysis and re-engineering departmental processes to provide better service by utilizing recent, proven technology.

Provide technical data gathering, analysis and writing for applications and OS.

Review and document user need hardware and software applications.

Provide knowledge of access controls and authentication methods.

Manage and enforced security policies and planning.

Perform ad monitor system and application audits to comply with SOX, HIPPA and PCI requirements.

Extract informational data from various applications for audit and comparison reporting.

Manage all Enterprise Directories & Virtual Directories for NT, AD.

Utilize Microsoft Excel, Access and other MS Office software to automate, analyse and research various reports.

Support and manage Outlook and Group Wise email applications.

Support business processes for identity management, across all platforms.

Provide support for operations, testing areas and remote sites.

Track and analyse information to generate reports

Provide documentation to technical Service Desk for transition of test application into production.

Identify security areas which needed hardening for intrusion detections systems.

Provide ecommerce Administrator rights and resources to enterprise LAN’s/ WAN’S

Support Identity management on LAN, Mainframe, AS/400, UNIX and Linux systems for Borders Bookstore.

Work with architecture team regarding upgrades and new business processes

Evaluate vendor products and in-house tools

Provide reports system and users requirements.

Create scripts on UNIX platform.

Responsible for troubleshooting problems for new system installations.

Responsible for troubleshooting system and application problems that impact the clients.

Ability to analyse errors and independently determine resolution and prevention for future errors.

Ability to troubleshoot root causes and effectively communicate to support staff.

Experience presenting convincing business cases to potential customers and upper – level management.

Provide input assistance for migrations of Identity Management to Service Desk.

Utilize RACF for securing identity management and system resources.

Unemployed/ Laid Off 04/2004 – 08/2006

Continued to seek employment, while utilizing this time to enhance my professional skill set.

Compuware Corporation 01/1989 – 03/2004

Detroit, Michigan

Information Security Analyst / Detroit Medical Center – Contracted

Create or terminate customer access to databases, systems and applications.

Experience with security aspects in areas of networking, operation systems, and application.

Administrative liaison for financial application during conversion and upgrades.

Maintain and support CA-Top Secret and CA-ACF2 to the latest releases.

Responsible for new application customization for CA-Etrust, Admin and Access Control for Unix Administration.

Monitor, manage and maintain resources for building access security.

Work with members of the security team to develop and implement strategies to balance security recommendations with business needs.

Involvement to assure excellent Project Management and Team Building skills.

Protect confidentiality and security of health data by setting and enforcing standards to comply with HIPPA standard.

Support and maintain permissions, screen and resources for financial and Payroll systems.

Monitor and investigate use of applications for security violation via security logs, audit and exception reports.

Maintain and manage security for SMS – Patient Management and Registration Systems.

Support Help Desk first level discovery issues and 2nd level security, LAN, applications issues.

Second level support for Network Issues, such as AD, Novel and Network Files

Working knowledge of DB2 databases.

Working with Healthcare applications which included pharmacy, radiology, patient accounting and patient care.

Wrote scripts using REXX, ACL, Focus and Ollie for parsing info and automating redundant keystrokes for clients, also for data mining for audits and compliance


Experience in project scopes, business and user requirements

Work independently on install and conversion projects.

Assist in implementing PGP for EDI processing.

Information Security Analyst / Sinai Hospital of Detroit – contracted

Support user accounts and maintained rules and resources for CA-ACF2.

Evaluate and recommended solutions considering the impact on Technology.

Maintain security access for D & B, CA-Dispatch and Medical Records systems.

Provide system and application audit, when needed.

Set policies and security procedures.

Install and support the implementation of CA-Dispatch.

Responsible for system upgrades of CA-ACF2, CA-7 and CA-Dispatch.

Maintain inpatient and outpatient financials.

Provide user accounts for Medical Records.

Test and evaluated new software products.


Macomb Community College

HIT / EMR Program

Eastern Michigan University

B. S. – Land Use Planning

Marygrove College

UNIX / C Certification

Computer Networking Center

MS Intel Server 2003

MS Intel System Administration

MS Office Suite 2003, 2007

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