Customer service representative

Kedline Jean

**** ** *** *** ****. Lauderdale Fl 954-***-**** *******.****@*****.***

Objective

As an Ambitious, Hard-working, and a Dependable individual I am often recognized for my commitment and ability by highly respected companies. I handle multiple tasks daily competently, working well under the pressure.

Education

HIGH SCHOOL DIPLOMA 06/2017 BLANCHE ELY HIGH SCHOOL

Major: Health science

Minor: Cosmetology

Related coursework: N/A

A.S 06/21 BROWARD COLLEGE

Major: Health Science

Minor: Cosmetology

Related coursework: N/A

Skills & Abilities

Policies

Telephone

Telecommunication

Management Skills

Inventory

Bilingual

COMMUNICATION

Excellent written and verbal communication skills.

Confident, articulate, and professional speaking abilities

Empathic listener and persuasive speaker.

Writing creative or factual.

Speaking in public, to groups, or via electronic media.

Excellent presentation and negotiation skills.

UPS, Deerfield Beach, FL Jan 2018- March 2018

Responsible for the unloading, sorting, scanning, and loading of packages in the hub.

Move a variety of packages and process them efficiently for the warehouse operations.

Work in a physically-demanding and fast-paced warehouse environment.

Continually lift, lower and slide packages for the duration of the shifts.

Work with conveyor and roller belts, inside the trailers, cargo containers and package cars.

Use hand tools, assembling cartons, sealing products, and completing other tasks as assigned.

Iqor, Pompano Beach, FL Sep 2017 - Mar 2018

Answer incoming calls by welcoming customers with a professional, warm/friendly, and upbeat attitude over the

phone.

Handle customer complaints, answer or refer inquiries and other customer support related issues.

Provide customers with the proper solution.

Maintain financial accounts by processing customer adjustments

Generate sales leads

Program aide Jun 2015 - Aug 2015

Boys & Girls Clubs Program- aide Fort. Lauderdale, FL Jun 2015 - Aug 2015

• Help maintain classroom materials and fitness equipment.

• Help instructor, coordinator, classroom teacher or fitness instructor as assigned.

• Promote and stimulate program participation; while ensuring the five key elements for positive youth development

occur daily: fun, supportive relationships, safe and positive environment, opportunities, and expectations and

recognition.

• Maintain discipline and adherence to BGC rules.

• Develop a positive atmosphere among the members toward achieving long term academic and social goals.

McDonald's, Lauderdale by the Sea, FL Jan 2015 - Aug 2017

• Take customer's' orders

• Prepare menu items

• Greet customers with a friendly attitude

• Sanitize and clean dining room

• Replace inventory/food supplies.

Contact this candidate