Support Management

Key Impact Areas

Key Skills

Incident Management

Problem Management

Change Management

Procurement

Supply Chain Management

Production Support

Communicator

Collaborator

Intuitive

Innovator

Leader

Motivator

Analytical

Team Builder

Career Timeline

Executive Profile

A competent professional with nearly 7 years of experience in ITIL Process, ERP Packages, Application Development Support, and Technical Support

Expertise in IBM AS/400 Technology – RPG/400, CL/400, DB2/400, SQL/400, QUERY/400 and Job Scheduler (AJS)

Domain expertise in:

oBASIS ERP (Coca- Cola: FMCG)

oBPCS ERP – MM, PP, SD & Security Module (GSK - Health Care Manufacturing, Procurement and Customer Order Management)

oInfor XA/MAPICS – PP, MM (Infor: Manufacturing and Procurement)

Insightful knowledge of Versions (6.2) of BPCS ERP and version 9.1 and 9.2 of Infor XA/MAPICS ERP

Possess comprehensive knowledge in ERP Modules having gained proficiency in grasping the functionality and business proves of Manufacturing, Material, Procurement, etc.

Maintained & coordinated proposed designs for ERP System Releases

An effective communicator with relationship management skills with the capability to relate to people at any level of business and management

Professional Experience

Education & Credentials

2015 M. Tech. from BITS Pilani

2011 BCA from DISTM, Durgapur

Achievement

Received Star Performer Award in 2018 for performing better in the organization

Jun’17 – Present

HCL as Technical Lead

Aug’11 – Mar’17

Wipro Technologies as Senior Software Engineer

Key Result Areas:

Working on XA/MAPICS and previously worked on ERP Packages, BPCS (V6.1.02), PRISM, and BASIS

Interacting with clients across the globe (US, EMNA, APAC) which improved better interactions and communication skills

Providing application support and continuous improvement of existing systems in case of any incident, change, and preventive action required with an aim to maintain SLA

Collaborating with application partner teams on the outages/incidents occurred in the applications and ensuring there is no mismatch in the data and the corrective action, if required

Interacting with team members to ensure smooth progress of project work; ensuring adherence to quality norms throughout the support process

Identifying and implementing trainings for team members to increase knowledge transfer in preparation for future opportunities

Giving solution for the enhancement requests, thus mapping the new business requirements on BPCS.

Managing BPCS E-desk queue and distribute work among the BPCS Consultants and help to fix the problem within SLA Target

Supporting clients with different professional backgrounds, interacting with business, technical and management professionals for production critical issue, translating live issues into the specific technical problem

Highlights:

Successfully worked on:

oBASIS environment (run on AS400 platform) from Dec’11 – Sep’13

oBPCS environment (run on AS400 platform) from Oct’13 – Mar’17

oPRISM environment (run on AS400 platform) from Mar’16 – Mar’17

oXA/MAPICS environment (run on AS400 platform) from Jun’17 – Present

Technical Skills

System: AS400

Language: CL/400, RPG/400

Job Scheduler: AJS

Database: DB2/400, SQL/400, QUERY/400

Application Development: PDM, DFU, SEU, SDA, RLU

Operating Systems: OS/400, XP, WIN7

ERP Package: BPCS (V6.1.02), TCCC BASIS, PRISM, XA/MAPICS

ITIL Tools: Remedy, Pandora, Chameleon, Infor Xtrim

Domain: Manufacturing, Procurement, Sales and Distribution, Security

Projects:

Title: XA support (XA/MAPICS support and maintenance in Manufacturing and Procurement)

Client: Infor

Organization: HCL

Period: Jun’17 – Present

Technology: AS/400(RPG,CL,SQL400,Query400)

Role: Technical Consultant (Support)

Title: GSK-SUP-MAKETESTMOVE (BPCS support and maintenance in MM, PP, SD & Security Module)

Client: GSK

Organization: Wipro Technologies

Period: Jun’13 – Mar’17

Technology: AS/400 (RPG, CL, SQL 400, Query 400)

Role: Technical Consultant (Support, Oncall)

Title: TCCC BASIS SUPPORT (Application BASIS in SD Module)

Client: Coca-Cola

Organization: Wipro Technologies

Period: Dec’11 – May’13

IT Skills:

400, rpg400, cl400, SQL

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