Aviation

Karee H. Scanlon

***** ******** ***** **, *******, TX 77070 713-***-**** ********@*****.***

Objective

To leverage my years of experience and obtain a position where I can utilize my skills and gain further experience while enhancing the company’s productivity.

Experience

January 2009 – Present

Rockwell Collins

Houston, TX

Sr. Int’l Flight Manager Database Support/FOS Quotes & Contracts

Maintain Flight Manager Database

Client Information Data Entry

Loading Passport/Visa’s/Pilot & Crew Information

Build New Tails and Maintain A/C notes and Document

Airport /FBO Agent Network/Country Files

Airport Information Maintenance

FOS /ITS client Quotes & Contracts

Manual Creation

Trip Quote Specialist/Pre-Bill Department

Trip Quotes – International Trip Quoting

Pre-billing – Billing Flights after complete for Accounting Dept.

Client Information data entry

2005 – 2009

Fisher Scientific

Houston, TX

Quality Analyst-Management

Quality Monitoring Incoming Customer Calls

Monitor and Coach Team Members

Present Employee Recognition and Awards

Company Training/Directing New Hire Sales Meetings

Customer/Employee assistance to resolve disputes.

Create Company Flyers and Employee Recognition Documents

Organized, Flexible and Adaptable

Strong Communications Skills

Work with Upper and Corporation Management on a daily basis

Houston VAS Team (Value Added Service Group)

In Bound Calls/ Out Bound Calls

Order Processing/ Credit Card payments

Faxes/ Claims/Backorder Reports.

Handle 22 personal accounts/Weekly Inventory Orders

Training & Development –Classes

First Call Resolution PPI Team- 2007

Received Several Gem & Hall of Fame Award Recognitions

In the Top 3 for the Fisher Choice Conversions Sales

Research Fax Team

Research Customer Service Representative

2001 - 2005

Dulce Gonzalez Home Interiors

Houston, TX

Executive Branch Manager and Administrative Assistant

Customer Service/In Office

Answering Phone/On Phone Customer Service

Filing/Money Handling, Order Processing

Problem Solving, Claims, & Multi-tasking

Company Training/Directing Meetings

Company Sales Team

2000 – 2001

TSA-Everything HP

Houston, TX

Accounts Payable

Purchase Orders

Processed Company Accounts Payables

Credit Cards/Payments

Receptionist Switch Board Relief (18 lines)

Education

1995 – 1996

Oklahoma State University

Okmulgee, OK

Completed General Study

Additional Skills

Proficient in Microsoft Office

HomeCo Program

Proficient in Excel

Proficient in Flight Manager Database

Zendesk

Google and Google Drive

Lotus Notes

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