Customer Service Office Assistant

Adam D. Winstanley

**** ******* *** ****** ****** MD

*****, #***

Phone: 202-***-****

E-mail: *******@*****.***

Objective

Seeking employment as an office assistant with experience coordinating, planning, and supporting daily operational administrative functions. I am familiar with handling multiple responsibilities while providing excellent customer service. I am also passionate about assuring that customers leave the business with a positive experience.

Education

Montgomery College, Takoma Park, MD - Jan 2012 – May 2014

General Studies

Valley Forge Military Academy, Wayne, PA - Jan 2012-June 2013

High School Diploma

Skills

Microsoft Word and Access

Time management

Good Interpersonal Communications

Task oriented

Work Experience

Chevy Chase Club, Chevy Chase, MD - Aug 2017 – Present

Bill multiple customers to assure all payments are completed before guests book another reservation

Promptly answer calls for guests to book appointments

Schedule between 60-100 reservations weekly to maintain guest standards

Daily usage of Jonas Club Software by taking multiple payments through Member ID numbers

Manage bowling alley and tennis shop by providing customer service to all customers on a daily basis

Sullivan’s Toys & Art Supplies, Washington DC - Sept 2014 – December 2017

Customer service

Stock control

Record keeping

US Embassy, Malta - June - Aug 2013

Database Entry

Inventory reconciliation

Record keeping

General administrative duties

Theatre J, Studio Theatre and Theater Lab, Washington, DC - 2007-2010

Intern (part time)

Receptionist

Maintained mailing list database

Copied and mailed fliers

General office duties (mailing and filing)

Volunteer Experience

2012- 2013 Central Union Mission. Washington, DC

Set up and cleared for meals

Adams-Morgan Day Festival, Washington, DC

Set up booths and general maintenance of grounds

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