Customer Service Microsoft Office

Jacquelene I. Anderson

***** ****** ** #***, ******* TX 77089

Cell: 823-***-****

***.**********@*****.***

Career Overview

Conscientious and analytical professional with over 20 years’ experience Payroll Auditing and in the Administrative industry. Accurate and detail oriented with extensive clerical knowledge. Excellent communication, customer service and computer skills. Ability to work independently or as part of a team to meet project deadlines. Experience working Accounts Payable/Receivable for

3 years has helped when working in a fast pace office with cutoffs and deadlines.

Skill Highlights

Developed Training Manuals for newly hired Auditors

Proficient in Microsoft Office and multiple in-house computer systems

Praised by management for paying attention to detail and problem resolution

Trained and educated in HIPPA compliance

Professional Experience

Southern California IBEW-NECA Administrative Corporation – Commerce, California

Payroll/Benefits Auditor – February 2013 to March 2017

Contact Employers to set audit appointments including making travel arraignments when necessary

Answer participants telephone calls regarding existing accounts

Review and analyze payroll records and other sensitive and confidential governmental reports to ensure reporting compliance with written agreements and contracts

Effectively communicate audit results to employers along with preparing clear, concise and conclusive audit reports

Responsible for collections of all audit billings

Southwest Administrators, Inc. – Alhambra, California

Pension/Health & Welfare Auditor/Sr. Auditor – September 1998 to December 2012

Responsible for training new Auditors

Prioritizing and organize multiple work projects

Conduct large compliance problem audits

Document and prioritize audit findings in accordance with contract standards and guidelines

Reconcile audit appeals

Responsible for audit disputes when employer does not agree with audit findings

Assistant Supervisor/Records-Accounting Clerk – May 1995 to September 1998

Provide on the job training to new employees and handle problem customer service calls

Processing Accounts Payable/Receivables, balance payments and reconcile debits and credits

Calculate benefit payments for Retirees

Assist Clerks with daily processing of payments and refunds

Process open item reports to meet monthly deadlines and initiate collection proceedings against accounts past due

Handle customer service call and customers in person courteously and efficiently; communicate clearly in writing and in person

Develop reports to detail aging and past due accounts for senior management

Education

Everest University, January 2010

Associates of Science

Business Administration

GPA: 3.65

Contact this candidate