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Community Manager

Tampa, Florida, United States
April 30, 2018

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Angel L. Scott


**** ******** ********* *****. *** 306 Tampa, FL 813-***-**** Certified Apartment Manager Candidate(CAM)/National Apartment Association, 05/2018 National Apartment Leasing Professional Certificate, (NALP) 06/2017 National Apartment Association Membership (NAAEI), 06/2017 Yardi Voyager Training Certificate, 10/2015

Availability: Willing to Relocate


Dynamic self-starter offering 4 years of accomplished property management experience with class A, B and C properties. Highly qualified with versatile skills in residential management, complex financial & accounting management, enhanced marketing, and customer service relations. Proven success and track record in overseeing multimillion-dollar properties and optimizing internal operations. Business savvy with a keenness for building effective and cohesive business, vendor, and client relationships leading to minimal turnover, renewals, and high occupancy rates. Critical thinker and effective liaison during client/tenant issues and day to day challenges contributing to overall organizational success.

Fluent in English and Spanish

Core competencies include:

Contract & Leasing Negotiations

Research & Marketing Analysis

Complex Problem Resolutions

Tenant Management and


Retention Management

Business Development

Vendor Service Management

Budget Development


Safety & Building Code


Owner & Investor Relations

OSHA & EPA Requirements


Media Relations

Accounting Management

NAA Lease & Addendums

Client Satisfaction

Event Planning

Fair Housing/Equal Opportunity


Employee Accountability


First Advantage/ePremium


Microsoft Office


Taylor Morrison Homes, Icon Residential, LLC, Tampa, Florida Real Estate Sales Associate, (October 2017- Present)

Manages and inspects all aspects of the model homes to include; model signage, model presentation, and all related day to day concerns.

Key liaison to the Director of Sales regarding maintenance, sales, website designs, and marketing.

Resolves daily maintenance issues, conveys flagged items and vendor information to the Director of Sales and Purchasing Agent.

Conduct morning and evening open/closing inspections and checklist procedures for 6 model homes.

Monitor visitors and daily model activities, ensuring safe conditions and proper surveillance of products/property.

Coordinates in Parade of Homes and Open House events for upcoming showcases.

Provides knowledgeable answers to all questions for guests and provide literature/brochures regarding the models.

Acknowledge and greet potential home buyers in a professional and friendly manner, answer any questions, and set proper standards.

Identify quality assurance problems, while discovering the root cause and finding rapid solutions.

Aligns and organizes upcoming client meetings, events, and conferences resolving timing and calendar conflicts, and correlating issues with on and offsite point of contacts.

Performs a variety of administrative supportive tasks to include typing letters, general correspondence, receiving, sorting, and distributing incoming mail.

Prepares conference documents and online meeting request for weekly and monthly meetings. 2 P a g e

SPM Property Management; Safety Harbor, Florida

Community Manager, (August 2017- October 2017)

Supervised the day to day operations for a 200-unit Conventional Property to include leasing requirement, property maintenance, and facility management.

Enhanced client relations resulting in a 5% profitability and renewals within 90 days.

Fostered strong relationships and communication with existing and future clients, stakeholders, and business associates.

Strengthened language barriers as a bilingual liaison for internal and external clients, while adhering to guidelines within the Fair Housing Act.

Oversaw budget control and documentation while monitoring all on-site repairs and replacements.

Verified daily and weekly property progress/marketing survey reports to the Regional Manager for review and feedbacks.

Participated in marketing efforts to increase occupancy, positive client reviews, and marketing tactics to determine effectiveness.

Monitored monthly monetary collections on-site that exceeded averages of over $100K.

Managed delinquency daily and approves the initiation of all eviction filings and submission to the legal team

Created purchase orders and submitted invoice payments for RPM approval; regularly audited vendor lists to make economically sound purchases.

Streamlined new leasing training and programs, resulting in a 97% occupancy rate within 45 days.

Maintained proactive communication by conducting follow-ups phone calls and utilizing customer satisfaction surveys to measure resident satisfaction.

Coordinated regular team meetings helping to set obtainable goals and identify possible areas of improvement. BH Management, Tampa, Florida

Assistant Property Manager, (November 2015- January 2017)

Maintained accurate resident records, updated the Property Manager of rent collected and delinquent payments.

Processed over $500K of onsite accounting obligations and deposits via Checkscan, virtually, and physically.

Enhanced property leasing efforts and renewals efforts by 75%-100% in under six months.

Maintained awareness of the market conditions and trends for concessions.

Contributed ideas to the Property Manager for marketing the property and improving resident satisfaction.

Assisted the Property Manager in updating and maintaining records for move-ins/outs, application status, traffic activity, and closing ratios.

BH Management, Savannah, Georgia

Leasing Consultant (November 2014- November 2015)

Rated top leasing consultant, advancing to management within eleven months of hiring.

Conducted prospect tours, upheld 66% closing ratio, application process, verification, and notification of applicant status within 24 hours of decision

Effective communication skills, proficient in follow-up via lead tracking systems, email-protocol and business telephone etiquette within 24 to 48 hours.

Comfortably handled complaints and disputes in a courteous manner while preserving the confidentiality of all residents.

Prepared maintenance request, filed completed work orders, returned voicemails, shopped competitor, and promoted cross-marketing initiatives.


Armstrong University, Savannah, Georgia

Bachelor of Arts in Spanish, (2010)

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